Extend Internet Connection in Alsancak

mishmash


Joined: 05/05/2008
Posts: 336

Message Posted:
31/01/2009 15:52

This week the internet connection has been on/off/off/off/on/off/on???? When it is on most of time I can only access home pages then go no further. Extend say that there is a 'general problem' and they are working on it. Taking some time working on it! A friend has said that this is because the government has took away the provider for Alsancak? Does anyone know anything or am I paying for an internet connection that is off more than on these days?

Izzet



Joined: 01/12/2006
Posts: 920

Message Posted:
31/01/2009 16:16

If you have a phone line, go for ADSL. It's better than wireless (for most).



AndyP - what do you recommend?

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
31/01/2009 16:30

Hi mishmash



This is the e-mail I received from my Extend agents (Arriva Limited).



'Hi Everyone,

Just to let you know that the internet remains patchy at the moment.

This is because new equipment is being installed in Lefkosa to prevent Denial of Service attacks. Until this installation is completely finished the internet and service will be affected.' end quote.



I am also in Alsancak and believe me it is not about the 'Government taking away the provider for Alsancak' although there are issues in other areas in relation to Extend and Nethouse (Guzelyurt and the Karpaz) but if you subscribe to the Cyprus Observer then the bottom of the front page will explain.

AJ

pinkchilli


Joined: 30/11/2008
Posts: 689

Message Posted:
31/01/2009 17:26

AJ



Why do you use Arriva as eXtends' agent, and not go direct?



Thanks



PC



This would be better as a PM, when it arrives!

sebenza


Joined: 02/01/2009
Posts: 15

Message Posted:
31/01/2009 18:18

When I try to phone the extend help line as soon as I press 9 to go to English the phone ends the call! Roll on August and I shall go to either Turksell or Telsim 3G system. As they say "vote with your feet"

negativenick


Joined: 10/11/2008
Posts: 6023

Message Posted:
31/01/2009 19:03

Gary Monger knows everything about computers and the internet...



He reccons that the best internet service in the North is Bortec's E Secure in Karangaloo.....



I've used them for 12 months and had no problems......





Nick

greengate8


Joined: 07/12/2008
Posts: 156

Message Posted:
31/01/2009 22:29

A recent quote from extend - stated that they had been 'hacked into' - someone got passed their firewall. Makes you wonder if they got any customer details...?

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
01/02/2009 08:51

Hi I live in Girne, and I have been having trouble with extend for the whole week its been off more than on, even their help desk are not answering the phones, when you eventually get through they just say there is a problem and have to be patient with them, but they never take a week off your payment when you go to pay even though you cant use the Internet.

Smithy

maybemike


Joined: 12/01/2009
Posts: 188

Message Posted:
01/02/2009 09:15

We use Bortec as well and apart from the odd problem which is sorted quickly we have a good service..I would recommend them, not the cheapest but you get what you pay for.

rsalih


Joined: 01/11/2008
Posts: 306

Message Posted:
01/02/2009 09:17

i have been told that the mast on selvili tepe is illegal all of a sudden.(probably other interenet providers put force on government) They are now putting a new mast else where.

nostradamus


Joined: 15/04/2008
Posts: 557

Message Posted:
01/02/2009 09:39

On the 23rd Jan, the government disconnected all the wireless connections to their masts i.e. the BRT mast, Kantara Castle etc. This is some dispute which has been going on for a while but the wireless providers were given no notice. The issue is now before the courts. People like Bortec, who give a good service, have been running around installing new equipment to help their customers who were affected by this. The likes of Extend will, no doubt, just be doing what they do best - not answering their phones!

Hippo


Joined: 02/02/2007
Posts: 2070

Message Posted:
01/02/2009 09:45

What is interesting there has been no SMS this end of month from extend reminding you to pay your bill.

Maybe they will be giving free access until they sort out thier problems

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
01/02/2009 09:47

Hi pinkchilli

I pay my Extend subscriptions through Arriva (used to be The Internet Club) and as such can use them as my first port of call in the event of any problems. If nothing else they always answer phones calls and e-mails promptly and I get text messages warning me of any up and coming problems or explaining existing problems.

AJ

mishmash


Joined: 05/05/2008
Posts: 336

Message Posted:
01/02/2009 11:14

Thanks for that. What does Bortec E secure charge?

jacktheladett


Joined: 01/07/2008
Posts: 528

Message Posted:
01/02/2009 12:18

We were with Bortec untill this top-of-the-mountain-government-action-thing took effect, now even with the box on a 6ft pole they can't get a signal, so he's given me my money back.



Have gone with Turkcells 3G, no time waiting for installation, no boxes, wires, not confined to having the laptop in the office and no problem with power cuts. It can be a bit slow on an evening, but great so far.

johnboy


Joined: 19/05/2008
Posts: 170

Message Posted:
01/02/2009 14:08

i'm with Bortec too - no probs in 12 months odd use.



Mess 15 - sums Bortec up - if they can't provide a good service, they'd rather give you your money back than have you un-happy.



Have reccomended them to at least 10 friends, all of whom are happy with the service.



Cannot see why anyone would want to put up with Extend's service when there are companies like Bortec around.