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Littlenige
Joined: 24/12/2006
Posts: 3594
Message Posted:
30/03/2009 16:44 | | Join or Login to Reply | Message 1 of 17 in Discussion |
| Many many thanks to all at sunnycyprus, I called them on a suspected connection problem and after 3 visits and replacing equipment it turns out there was a software problem on my computer.
Nothing at ll to do with the isp issue never the less they sorted it for me and now all is back working as it should be.
A verry big thankyou to the team at sunnycyprus |
TRNCVaughan
Joined: 27/04/2008
Posts: 4578
Message Posted:
30/03/2009 16:57 | | Join or Login to Reply | Message 2 of 17 in Discussion |
| Sunny Cyprus sorted out a wireless router problem in our office FOC when we thought it was their connection at fault. 10 out of 10. |
gates
Joined: 08/12/2008
Posts: 1096
Message Posted:
30/03/2009 17:04 | | Join or Login to Reply | Message 3 of 17 in Discussion |
| they realy helped me on many occations also volkan who works there did my web site more than a resonable price i would not go any were else always willing to help |
Mrwilson
Joined: 31/10/2008
Posts: 470
Message Posted:
30/03/2009 19:02 | | Join or Login to Reply | Message 4 of 17 in Discussion |
| We also use sunny cyprus and we find that they are really good too. If we do ever have any problems with our connection we can call them any time any day of the week and they get it sorted. 10/10 also. |
cyprus1
Joined: 19/02/2007
Posts: 154
Message Posted:
30/03/2009 20:37 | | Join or Login to Reply | Message 5 of 17 in Discussion |
| Littlenige, TRNCVaughan, Did SunnyCyprus charge £20 call out fee, I understand if the problem is not with sunnycyprus they charge you, just interested as they did charge me £20.00 |
Littlenige
Joined: 24/12/2006
Posts: 3594
Message Posted:
31/03/2009 10:44 | | Join or Login to Reply | Message 6 of 17 in Discussion |
| cyprus1
No they did not charge me for the home visits, I poste this yesterday but it vanished !! |
TRNCVaughan
Joined: 27/04/2008
Posts: 4578
Message Posted:
31/03/2009 10:46 | | Join or Login to Reply | Message 7 of 17 in Discussion |
| We have never been charged for a service visit but we are only in Kyrenia and we are a long standing corporate and private customer. |
RipToff
Joined: 28/03/2009
Posts: 28
Message Posted:
31/03/2009 12:48 | | Join or Login to Reply | Message 8 of 17 in Discussion |
| Strange to ask one customer for £20 and not the other. Preferential treatment can cause some resentment in the long run. IMHO. |
cyprus1
Joined: 19/02/2007
Posts: 154
Message Posted:
31/03/2009 13:50 | | Join or Login to Reply | Message 9 of 17 in Discussion |
| Thanks all, just sent this link to sunnycyprus and asked why i was charged, I will post IF I get anything back from them. |
cyprus1
Joined: 19/02/2007
Posts: 154
Message Posted:
31/03/2009 14:52 | | Join or Login to Reply | Message 10 of 17 in Discussion |
| A quick reply from sunnycyprus,
Littlenige was not charged because he provides home to one of our base stations, and he never will be charged.
TRNCVaughan was not charged because the wireless router, and wireless adapters on the computers in question was installed by us.
We of course don't charge people when its our equipment that caused the fault which in your case was not.
With regards,
Office Manager
Sunnycyprus.net |
RipToff
Joined: 28/03/2009
Posts: 28
Message Posted:
31/03/2009 15:20 | | Join or Login to Reply | Message 11 of 17 in Discussion |
| That's fair enough.... does read a bit snippy tho... |
Littlenige
Joined: 24/12/2006
Posts: 3594
Message Posted:
31/03/2009 15:35 | | Join or Login to Reply | Message 12 of 17 in Discussion |
| Wow that is brill message posted by cyprus 1 at 13.50 ( whilst sunny cyprus are on lunch break ) and at 14:52
If only the extended problems were answered so quick !! |
TRNCVaughan
Joined: 27/04/2008
Posts: 4578
Message Posted:
31/03/2009 15:39 | | Join or Login to Reply | Message 13 of 17 in Discussion |
| Being charged more than someone else for the same job could be questioned. Deciding to carry out the same job FOC could be a commercial decision and SC would be within their rights to be "snippy" about having to justify how they run their business.
If a barman charged you for a beer on your first visit, but gave a regular customer "one on the house", would you complain that you had been charged but he hadn't? |
cyprus1
Joined: 19/02/2007
Posts: 154
Message Posted:
31/03/2009 16:24 | | Join or Login to Reply | Message 14 of 17 in Discussion |
| To be told of the call out charge would be excepted, but no I was not told this and nowhere on sunnycyprus's site will they tell you of this £20 charge. |
TRNCVaughan
Joined: 27/04/2008
Posts: 4578
Message Posted:
31/03/2009 16:30 | | Join or Login to Reply | Message 15 of 17 in Discussion |
| Hi Cyprus1,
Thats not the same thing at all. Perhaps it might have been wise to ask if there would be a charge. Do you need to ask a plumber or TV repair man if there will be a charge for calling him out? |
cyprus1
Joined: 19/02/2007
Posts: 154
Message Posted:
31/03/2009 16:34 | | Join or Login to Reply | Message 16 of 17 in Discussion |
| Oh Vaughan that will happen next time, that's if there is a next time Turkcell 3g looks good. |
Washerman
Joined: 19/09/2008
Posts: 2301
Message Posted:
31/03/2009 17:38 | | Join or Login to Reply | Message 17 of 17 in Discussion |
| Hi Nige,
That's why I always take my own laptop to trouble-shoot connection problems.
It eliminates possible problems on the client's computer.
It saves a lot of time and effort in the long-run, - only comes from experience! |
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