Is anyone happy with Turkbank?

pinkchilli


Joined: 30/11/2008
Posts: 689

Message Posted:
13/08/2009 11:08

The staff all look so unhappy.



The time it takes to complete a simple transaction takes for ever.



I may be wrong, but are there any other banks that has seats for customers conducting business? That must tell you a few things!



They make so many mistakes, blame everyone else and offer the lowest interest rates.



Am I in the minority?

Dusterbruce


Joined: 03/08/2007
Posts: 1125

Message Posted:
13/08/2009 11:15

I never had probs with them.



My bank in UK has seats for customers.

karakum5c



Joined: 18/03/2008
Posts: 1021

Message Posted:
13/08/2009 11:19

No problems either

guidosp1


Joined: 30/12/2008
Posts: 341

Message Posted:
13/08/2009 11:30

pinkchilli, you are so right. i use the alsancak branch only because is next to us and i must say they are useless. every time you walk in you know it will take you forever to be served. i know that they read cyprus 44 and they may consider the idea to change their system. (pigs are feed and ready to fly).

guido

guidosp1


Joined: 30/12/2008
Posts: 341

Message Posted:
13/08/2009 11:32

sorry for my spelling mistake i ment fed not feed.

guido

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
13/08/2009 11:37

Agree with msg 1. Closed my accounts at Türkbank and I am a satisfied CreditWest Bank in Karaoglanoglu customer now. Should have done that long, long time ago.

TurkBankRep


Joined: 22/01/2009
Posts: 219

Message Posted:
13/08/2009 11:39

Hello Pinkchilli



sorry to here you are unhappy with our bank could i ask you have you approched the staff or manager in your branch to complain ?



ıf there ıs anythıng ı can do to help you please emaıl me l.roy@turkishbank.net



Lında Roy

Customer rep

Karaoglanoglu Branch

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
13/08/2009 11:45

Whatever the complaints about Türkbank - I don't complain about Linda Roy. She's OK and was always helpful!

TurkBankRep


Joined: 22/01/2009
Posts: 219

Message Posted:
13/08/2009 11:49

thank you

hans

berkeh2001


Joined: 28/02/2009
Posts: 455

Message Posted:
13/08/2009 11:55

closed my account at turk bank will never set foot in there ever again if they paid me same problems in the london branch (harringay ) as well their loss not mine

breezyboy


Joined: 14/05/2007
Posts: 1179

Message Posted:
13/08/2009 11:56

Posted before on this subject.

Unbeleivably slow, staff need more training and took weeks to get my money when closing the account due to total intransigence.

Iktisat, Creditwest and Garanti all much better and have better rates of interest.

negativenick


Joined: 10/11/2008
Posts: 6023

Message Posted:
13/08/2009 12:01

Creditwest have my vote - can't fault them.....

berkeh2001


Joined: 28/02/2009
Posts: 455

Message Posted:
13/08/2009 12:03

i agree happier faces as well

Pipie


Joined: 05/01/2008
Posts: 5499

Message Posted:
13/08/2009 12:06

We have no probs with our Turkbank (east side ) .It would be nice to see satff smile more apart form that really good .

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
13/08/2009 12:16

Who would smile when you work at Turkbank..?!



P.S. Still don't understand why they print THREE sheets for everything and then throw away one sheet - they obviously only NEED the two sheets... The feared NegNick should pay them a visit and then rate them.

pinkchilli


Joined: 30/11/2008
Posts: 689

Message Posted:
13/08/2009 12:59

Hi Linda, thanks for your response.



I have tried to get issues sorted, but, alas, to no avail.



My problems are mainly to do with the waiting time, not you. Seniha is so miserable. She always answers the phone (when someone is ringing the bank) when she has a customer. The staff behind the cashiers seem to be so busy looking at their screens. The rest are fairly pleasant.



Why does nearly every transaction involve the cashier speaking to their supervisor, or getting on the telephone to someone else.



Hans, regarding your comment about three sheets of paper, then throwing away one of them. Some improvements have been made recently. They now only have two sheets, but guess what....



























They still throw one away!



Boom Boom. This is true.



PS. How was your capuccino at Paparus, and why were you wearing a scarf?

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
13/08/2009 13:42

RE msg 16, pinkchilli: (...) How was your capuccino at Paparus, and why were you wearing a scarf? (...)



=> Twice wrong. I had my usual double espresso and I didn't wear a scarf. Why don't you wear glasses when you drive by..?

Earlybird


Joined: 28/04/2009
Posts: 816

Message Posted:
13/08/2009 14:17

A two and a half hour wait in the Alsancak branch the other day and ONE cashier working!

pinkchilli


Joined: 30/11/2008
Posts: 689

Message Posted:
13/08/2009 15:00

At least I knew it was you.

minertor



Joined: 14/02/2009
Posts: 1238

Message Posted:
13/08/2009 15:01

I've used Turkbank since I came here 6 years ago. Had problems transferring account from Gazimagusa to Girne and the waiting time was terrible. Improved no end when they brought the numbers system in. I now use the branch near Poltan Palace, don't often wait more than a few minutes. Interest rates could be better but unless you have all your eggs in one basket, the reliability must count for something.

ps I've found that if you use a little Turkish when speaking to the clerks, it helps create a more pleasant ambience.

exnavalperson


Joined: 22/07/2009
Posts: 224

Message Posted:
13/08/2009 15:21

I went to this excuse for a bank last Monday afternoon to use the A T M. Not only was it shut, it was LOCKED. There was no way that a card was going in. This, of course was after the bank was shut. I repaired to Mardos for a tub of ice cream and sat outside eating it. During this procedure SEVEN people drove in to use the A T M. All, of course left empty handed.



I therefore ask this lady Linda Roy, why was there no money for their customers and as the bank could care no less for them, what is this ladys real job at the bank?

ustwo


Joined: 08/12/2008
Posts: 67

Message Posted:
13/08/2009 15:46

I am afraid that Turkbank are not customer driven, all staff look on customers as a nuisance and as for data protection ,non existent.Very bad interest rate and very bad service,have moved on .

cyprus1


Joined: 19/02/2007
Posts: 154

Message Posted:
13/08/2009 15:51

One of the worst banks in the TRNC, closed my accounts last year should have done years ago.

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
13/08/2009 16:20

The Alsancak branch ATM wasn't working on Sunday or Tuesday either! They didn't even have the decency to put a sign on it explaining to customers unlike Iktisatbank. At least they put a sign on and in English!

pinkchilli


Joined: 30/11/2008
Posts: 689

Message Posted:
13/08/2009 16:25

Hi Linda.



As you've taken some interest in this topic, perhaps you could enlighten your superiors as to some of the feelings/comments regarding the posts above.



If Turkbank have taken steps to provide English (or in your case, Scottish ) speaking reps, it seems such a shame that this benefit has not been rewarded with a loyal UK customer base.



Can you explain exactly what is involved with a customer trying to complete, say two simple tasks;



1. Withdrawing cash in TL from a Timed account.



2. Closing a Current account.



The reason I ask, is because, If Turkbank, insist that every button pressed on a keyboard at the cahiers desk has to be monitored by someone else, this may explain the painfully slow delays.



Perhaps in years gone by, banking was a pleasant experience, where someone interacted with a member of staff, somewhat similar to going to a bakery in the UK in the 1940's. Not that I was even born!

yorgozlu



Joined: 16/06/2009
Posts: 4437

Message Posted:
13/08/2009 18:04

Above all guys

Turkbank are one of very few on the island that will never go bust.Which is why, they dont give as much interest as private banks(ie.iktisat,credit west,universal...)



By the way:I too dont have acc. there,my mum does.I'm also greedy and want it all!

berkeh2001


Joined: 28/02/2009
Posts: 455

Message Posted:
13/08/2009 22:38

turk bank did go bust years ago in the uk and turkey but thanks to hsbc got involved and they survived i wish they didn't

nicecolor


Joined: 27/01/2009
Posts: 20

Message Posted:
14/08/2009 08:52

Re Message 26



your mum????? (is see notary?)



how old are you?

elkiton



Joined: 15/03/2009
Posts: 514

Message Posted:
14/08/2009 09:39

Hi, been with Turkbank Karalangolu branch for a year and a half now.

Staff very helpful, waits are in proportion to the queue size.

Delays through slow system response yes this is not too good and needs attention, but what the hell, I ai'nt in a rush anyway.



Try learning a few words of Turkish, after my stumbling "goodmorning how are you" all of the tellers are more than friendly towards me. When withdrawing a fairly large sum, and on being asked what is was for, I said a party rather than the truth of house repairs, the next time I visited I was asked by the supervisor if I wanted money for another party and could they all come this time.



I think the situation generally is what you make it.

best regards

TonyE

AnthonySmith


Joined: 14/05/2009
Posts: 455

Message Posted:
14/08/2009 09:46

Turkbank Alsancak were top this morning. First in line, no queue. They served me early. Lovely smiles, conversation about the lady's daughter; my son. Efficient service. A pleasure. Sometimes they are too busy. Anyone would struggle to cope. On Monday, I was in the 50s on the ticket and they were still on 28. Some of the transactions are not easy and involve numerous accounts. Yes, I've been bored waiting there for more than an hour sometimes, but mostly my impression of Turkbank is good.

jock1



Joined: 06/01/2008
Posts: 3786

Message Posted:
14/08/2009 10:20

some people just like to moan,complain, i have found them very friendly, yes you wait sometimes, so what.

negativenick


Joined: 10/11/2008
Posts: 6023

Message Posted:
14/08/2009 10:39

mess 30/31 - more fool you then !



At Creditwest i have never waited more than a few minutes and their interest rate is circa 3% higher than Turkbanks....



Your call....



Mess 26 - blimey where were you when Lehman Bros and Northern Rock went bust ?

pinkchilli


Joined: 30/11/2008
Posts: 689

Message Posted:
14/08/2009 11:02

I, with enough money can buy almost anything I want;



Friends, love, happiness and health. But one thing I can't yet buy is TIME. So to me, that is one thing that is very valuable.



The above is not a serious statement, just something I read somewhere.



What TurkBank should realise is that most ex-pats have accounts at more than one bank. Therefore comarisons are easily made.



What I cannot comprehend is why exactly the same transaction at TurkBank takes SO much longer than at another bank?



I'm convinced that every keystroke by a cashier is monitored, before the next screen appears!

breezyboy


Joined: 14/05/2007
Posts: 1179

Message Posted:
14/08/2009 11:14

Jock

Who is moaning.

There was a question asked.

The answers are simple . They are awful and a waste of space.

They do not understand customer relations. They certainly do not make you feel wanted.

This is a fact not a moan. A fact given as an answer to Message 1.

Try the other 3 banks I mentioned and see the differance.

yorgozlu



Joined: 16/06/2009
Posts: 4437

Message Posted:
14/08/2009 11:39

re msg 28

nicecolor

"my mum????(is see notary?)" Do you mean "Is she notary?"

If so,no she isnt.



My profile would show you how old I am.lol

yorgozlu



Joined: 16/06/2009
Posts: 4437

Message Posted:
14/08/2009 11:43

re msg 32

negativenick

All I meant to say is that ,they are one of safest banks on the island,nothing more nothing less.

dizzycows


Joined: 12/05/2009
Posts: 2736

Message Posted:
14/08/2009 11:58

Hi everyone, we quite enjoy watching the folks in the banks, its so cool in there, and the staff have us in fits of laughter after we go out as they are so 'unattached' to any one! Just watching a cleaner at work in the bank the last time we were over was entertaining in its self, talk about slow, she had a bottle of alcohol cleaning the keyboards, think she must have drunk a bottle before she started as nobody, just nobody could be that slow. We thought at one time she had died and wrigamortus (cant spell it) had set in!! lol

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
14/08/2009 12:05

Linda, only problem I find with Turkbank is their internet banking, approx 6mths ago an update stopped us being able to pay electric/phone bills online, living at Tatlisu I now have to go to Karakum evry month just to pay bills. Is this problem going to be sorted? if not I will also be closing myt account and going elsewhere. What is the point of having internet banking that does not let you do anything other than transfer monies between your own accounts?

Tenakoutou



Joined: 27/07/2009
Posts: 4110

Message Posted:
14/08/2009 12:52

Knowing Cypriot banks' propensity for mortgage lending on foreigners' fully paid up properties, I find myself unable to trust any of them with my money. Bearing in mind the general financial crisis, there surely must come a day of reckoning when these banks will be forced to call in these loans, or go bankrupt.



For this reason, and the fact that their ATM machines were seldom working, I reluctantly closed my a/c with TurkBank, although I found their staff always pleasant and obliging. As for interminable waiting/queues - this seems to be a feature of most banks here.

scoobydoo


Joined: 10/11/2008
Posts: 2434

Message Posted:
14/08/2009 15:32

Would never 'in a month of sundays use this bank again'. I had a dealing with someone who used to work there, this person said yes, I can give you xxx amount of interest, this person left and guess what we received? The lower rate of interest! Talking to the manager at the karakum branch did nothing to help so we pulled our money out and left.



I have been back once to exchange some money, stupidly thought it would be quick as I was passing anyway, got a ticket and sat only to find that someone local who came in after me and collected a ticket after me, ended up before me so when I politely pointed this out the cashier at least had the decency to look embarrassed, I was then seen next!



Go to TEB, Iktisatbank and credit west .. far better service and polite and friendly staff.

maningi pusa


Joined: 07/09/2008
Posts: 120

Message Posted:
14/08/2009 17:24

No problems with either Linda or Francoise but after these last few days of wishing to add another signatory to our communal maintenance account and having the said account transferred from K'loo to A'cack I am seriously thinking of changing to one of the other banks Iktisatbank or Limassol. The best I can say about today is that it was horrendous! And we are not out of the woods yet!

TurkBankRep


Joined: 22/01/2009
Posts: 219

Message Posted:
14/08/2009 19:46

reply to msg 38

hello

bill payments have been back on internet banking for a couple of weeks

at the time customers using online and didnot have this facility they were emailing me to pay there bill for them in the branch. it was not there fault this was not avalible so we had to help.

anything else i can help with as a customer please contact me or your rep

thank you

TurkBankRep


Joined: 22/01/2009
Posts: 219

Message Posted:
14/08/2009 19:56

As i am employed by Turk Bank as a Customer Rep based at there karaoglanouglu Branch my email address is l.roy@turkishbank.net or you can call in to branch and i will help you.



opening hours are 8.15am - 12.30pm then 2pm - 3.15pm monday to friday i work mornings only but can be there in the afternoon if that time is required for an appointment

during june/july/august summer working hours operate we are closed wednesday afternoons



Kind Regards



Linda Roy

Customer Representative

Karaoglanoglu Branch

Hector


Joined: 26/08/2008
Posts: 2352

Message Posted:
14/08/2009 23:15

Linda

Any chance of a response re the above complaints?

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
14/08/2009 23:25

After the probs encounterd with them this week re credit cards. As most customers pay this way now. It took 3 days and several hors and phone calls which all costs. Not like UK where if they make a mistake they will refund No not this one. Anyway we are changing. Yes I agree the English speaking staff will do thier best but they are up against it x

cornish



Joined: 30/12/2008
Posts: 186

Message Posted:
09/10/2009 23:48

I have banked with Turkbank for 5 years at their head office branch in Girne. Never had any problems and always find the cashiers and manager very helpfull. My Turkish isn't that good but I always get through my transactions pretty easily. From time to time I have to send money to United States - it always gets there same day for withdrawal at other end. I'm easily impressed.