The Very WORST of Cypriot Hospitality

dynamicduo


Joined: 23/08/2009
Posts: 66

Message Posted:
28/08/2009 16:53

It's got to be the TERVETUOLA HOTEL in Alsancak. On booking a party of 18 diners we entered the garden via the hotel steps, and although Cyprus had not seen rain for some months, one of our party slipped on a wet step. The management i.e. ARIF and his daughter just looked and turned away. I asked ARIF the owner for use of a first aid kit and just received a blank look. We finally received a small kit from a car which was almost depleted of items. I asked Arif why the concrete steps leading to the restaurant had puddles of water on them, and was told he did not know, and that NOBODY HAD SLIPPED ON THE STEPS BEFORE!!! The staff offered NO HELP WHATSOEVER and the owner never left his seedy little outdoor bar. This is most unusual for a Cypriot establishment, who are normally very caring. The injury took over 2 months to heal and needed attention from Cyprus Life Hospital. So if you are looking for a unique experience, maybe the Hotel Tervetuola is for you!! PS heard food is awful

jock1



Joined: 06/01/2008
Posts: 3786

Message Posted:
28/08/2009 16:55

I Take it you dont like the place...........

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
28/08/2009 17:03

That used to be one of my favourite places and we always went there in a crowd, but the last 3 times with friends the food has been awful, I asked for liver and said I didnt want rice, so thinking they would give me potatoes/chips etc nothing I had a plate of liver, my friend had just pork as she didnt want rice, when I moaned about it all, she said was YOU DIDNT WANT RICE

shant go there again in a hurry.

Service was so rushed it was eat and go, the minute you sit down they rush to take your order, and then stand there until you give it to them, you book for the evening not for an hour.

Earlybird


Joined: 28/04/2009
Posts: 816

Message Posted:
28/08/2009 17:05

I am so sorry to hear of the injury.I find this very unusual as Arif is usually extremely attentive, friendly and caring and I have always found the food excellent and good value for money.

Earlybird


Joined: 28/04/2009
Posts: 816

Message Posted:
28/08/2009 17:06

Oh dear, haven't been in there for a while.....

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
28/08/2009 18:00

Went there last year and waited 2 hours for our meze, before we had the sense to leave.

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
28/08/2009 18:00

We always used to go to Tervetuloa and often recommended it to others without hesitation but sadly it has gone downbank. On our last visit we were surprised to find that whatever main course you order it is served with rice and chips, there was no other choice, not a fresh vegetable in sight. Rice etc with something like chicken shish is fine but not with lamb chops, liver or pork type dishes.

We were also quite surprised with the price of drinks, we were charged 7TL for a standard glass of wine, far more than anywhere else, we certainly won't be rushing back. Having said all of that we have always found Arif and his daughter to be charming and very welcoming.

negativenick


Joined: 10/11/2008
Posts: 6023

Message Posted:
28/08/2009 18:17

sounds like a Neg Nick 2/10..





Negative Nick is now on Facebook...

Dusterbruce


Joined: 03/08/2007
Posts: 1125

Message Posted:
28/08/2009 18:27

7TL for a glass of wine?

You can but a litre bottle of Kavak in Lemar for 6.45TL

fire starter


Joined: 19/06/2008
Posts: 3401

Message Posted:
28/08/2009 19:23

Like most places it has it's ups and downs been there got the t shirt had good meals and had truly awful meals just the same as many many restaurants here that most members recommend ..... so hey ho you takes your choice and spends yer shilling.

Jeannie


Joined: 04/08/2009
Posts: 3283

Message Posted:
28/08/2009 19:32

We finally visited this place for the first time in June of this year. This followed numerous recommendations. To say we were very disappointed would be an understatement, especially after all the good things we had heard. It was virtually empty.



The food was, to be generous, less than average. The service was adequate at best. I had probably the worst kleftico I had every had and the much exalted 'free' mezes were very disappointing. Get better food at the 2 kebab places up in Lapta - for a fraction of the price (don't mean Cenap, just the 2 small, cafe type places).



Definitely won't go again.

J

Jeannie


Joined: 04/08/2009
Posts: 3283

Message Posted:
28/08/2009 19:36

Message 11 - oops! Sorry meant Alsancak, not Lapta



J

dynamicduo


Joined: 23/08/2009
Posts: 66

Message Posted:
28/08/2009 22:22

Jeannie, thanks for your comments. Further to Msg. 1 - Reluctantly after seeing the total lack of interest from the owner Arif and his daughter,we decided to leave. At short notice we had to find a restaurant who would cater for all 18 of us.



Having been to AL SHAHEEN at Karakum a few times, we headed off in convoy, where we received a much warmer welcome, even to the point of rushing out to us with an ice bucket and clean towels to help with the swelling of my earlier leg injury at the Hotel Tervetuloa. We all ate from the A la Carte menu and thoroughly enjoyed the remainder of our evening. TOP MARKS TO IMTIAZ AND HIS STAFF from everyone in our party.



OBVIOUSLY, PAKISTANI HOSPITALITY FAR OUTWEIGHS THE CYPRIOT STYLE OF HOSPITALITY THAT WE RECEIVED FROM THE HOTEL TERVETULOA.

nurseawful



Joined: 06/02/2009
Posts: 5934

Message Posted:
28/08/2009 22:30

This sounds like a hatchet job to me, We have been here 5 years and sent many many people to Tervetolea as well as being there with friends from the UK on numerous accounts.

Dynamicduo the injury took 2 months to heal !!!!!!!!!!!!!!!

Quote "I hear the food is awful" Thought you were there ????????????????????????????







In the words of the bard " I smell shite"

MiketheBike


Joined: 01/04/2009
Posts: 159

Message Posted:
28/08/2009 22:54

We have always had good food and received excellent service at Tervetuloa, but have never had the misfortune to slip on a wet step.

dynamicduo


Joined: 23/08/2009
Posts: 66

Message Posted:
28/08/2009 22:57

nurseawful msg. 14 - Yes, the injury did take 2 months to mend, and I have the receipts and X-Rays to prove it! Secondly, if you took the time to read correctly, we certainly did not eat there, but found a Restaurant that did wish to serve 18 covers on a Tuesday night.



IN THE WORDS OF THE 'BARD' ......... DON'T TALK SHITE ........ AS YOU SO COMMONLY PUT IT

billyboy1


Joined: 01/06/2009
Posts: 590

Message Posted:
28/08/2009 22:57

We were recommended to go there, had a great meal and a great time

Jetski


Joined: 21/07/2008
Posts: 584

Message Posted:
28/08/2009 23:03

Nurseawfull..... on reading mess 1 I see your point. Doesn't quite ring true does it?



Perhaps 'dynamicduo' ar a couple setting up a restaurant not far away from Tervetuloa? - just a thought. Sure I'm wrong though.

Woodspeckie


Joined: 25/01/2009
Posts: 2263

Message Posted:
28/08/2009 23:31

Msg 1. A member of my party slipped on wet step. Msg. 13 My leg injury. ???

burty1987


Joined: 21/07/2009
Posts: 79

Message Posted:
28/08/2009 23:42

These lies have had over 600 views....surely, this thread should be deleted....



Even if it loses them just one customer that is one customer too many.



Delete this thread!

cooper


Joined: 23/10/2007
Posts: 3386

Message Posted:
28/08/2009 23:55

Well spotted Woodspeckie you will also notice he opened a thread that had not been posted on for 14 month's to speak of the service he had received at the Cyprus Life Hospital - http://www.cyprus44.com/forums/3074.asp

nurseawful



Joined: 06/02/2009
Posts: 5934

Message Posted:
29/08/2009 00:13

You booked a party of 18 and then in message 13 said that you found elsewhere to accomodate you. correct



Then it was one of your pary who had been injured then again in Message 13 it was you.



if the injury was so severe tell me how at the next restuarant it felt better with ice and clean towels. Why not go straight to Girne Hopital?????????????????



Call me common if it pleases you but you are still talking S...te.



Yes injuries take longer to heal in the heat but believe me if you had fractured a limb (which you did not say) you would have not been able to drive to the next venue and the pain would have been unbearable!!!! (unless of course you were intoxicated at the time and god forbid were drinking and driving)



Last but no means least why wait 2 months to put this on the forum???

minertor



Joined: 14/02/2009
Posts: 1238

Message Posted:
29/08/2009 09:13

Once again nurseawful you jump in and make you suppositions sound like facts. If he injured himself, wasn't he "one of our party?" He heard the food was awful because they left without eating. If you know so much about injuries you should know that most slip, strain injuries don't feel bad until later, ask any sports player.

Common is as common does so why put S...te when when you intoduced the word to the thread in full.

How's your noisy neighbours doing? Wonder who annoys who the most.

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
29/08/2009 09:53

Whatever the ins and outs of Dynamicduo are the rest of the people who expressed their opinion were not lying or trouble making, why would they ,they were just saying how they felt about this hotel. As I said we have been visiting this place for over ten years and have always enjoyed it but sadly it isn,t the place it used to be, yes they have lost customers so perhaps they will go back to their former quality and regain those customers.

dynamicduo


Joined: 23/08/2009
Posts: 66

Message Posted:
29/08/2009 16:09

burty1987 msg. 20 and nurseawful msg 22. - thanks for your comments.



Don't know why you wish to set yourselves up not only as judge and jury but executioner too!!



perhaps it's an insecurity problem!



Suggest a spot of self-flagellation to relieve the stress and tension accumulating within you.



Minertor msg. 23 - At last an intelligent and sensible post - OTHERS TAKE NOTE!!

dizzycows


Joined: 12/05/2009
Posts: 2736

Message Posted:
29/08/2009 23:05

Yep, well said minertor, sprains and pulled muscles sometimes dont show up straight away. I have one now and it took several days to really get a grip. Also if some one has diabetes it does take longer to heal, but I am sure nurseawful knows all of that any way.

Maz


Joined: 29/03/2009
Posts: 1924

Message Posted:
30/08/2009 00:16

Oh dear, how unfortunate for the party of 18. Apart from the slip on the wet (which had probably been sprhayed down for cleaning) I know it is always difficult to cater for a party of 18, but then you didn't eat there anyway, and so sorry it sounded a traumatic experience.



But, and I have to put a 'but' - everytime I have been there the family have been charming, helpful and the food excellent. I have only two compaints - they give you far too much food , as the meze in itself is more than enough, and secondly, when I went there for Sunday lunch with a friend, they advised that they don't do it any more.



Sadly in life, it is like hospitals, doctors and any other 'service'; provider - not everyone is happy all the time.



Again, sorry it happened to you, but in five years I have never had anything to complain about one of the nicest families I know who DO try so hard to make people feel at home and provide good servic\e.

HildySmith


Joined: 02/07/2009
Posts: 1708

Message Posted:
30/08/2009 11:26

Just got back yesterday had a great time. We went to the Cyprus Queen on numerous occasions and found the best of TRNC hospitality. Great staff, good food definately recommend the Spaghetti bol - was not sure about ordering it in the heat but when it came it was so good I ate the lot. They have very friendly staff and managment and your every need is catered for. I got my fan out to cool my face and immediatly they brought a big fan out and switched it on. I asked the to repeat some music Il Divo - next day when I went it Il Divo was put on. (not everyone's taste I know, but they have great 'range' of music) They have live shows and if you like kittens they have a wonderul family of kittens to entertain you (and scrounge your food - nicely of course or they get wrong off the staff). You can eat/drink indoors/outdoors in different locations. If my villa is every finished and I get to live in Incesu - this will be my local

thanks Cyprus Queen, had a great time, look after kitts

icona


Joined: 02/06/2009
Posts: 36

Message Posted:
30/08/2009 12:22

I was there that night and saw what happened. It was an accident and yes agree the steps should not have been wet but hey this is cyprus, the daughter did go over to you to help but you were screeming and shouting abuse at her so yes she walked away I would have done the same your language was disgusting. glad your injury did not stop you from still going out.

Yellowbelly


Joined: 17/05/2009
Posts: 70

Message Posted:
30/08/2009 12:50

Just shows the flaws of this forum and how businesses can be ruined when we only get one side of the story . . .

JohnW


Joined: 23/04/2009
Posts: 601

Message Posted:
30/08/2009 16:21

Well, I have been to the TERVETUOLA many times over the past four years and have never been other than pleased with the hospitality, quality of food and prices.



John

mia100max


Joined: 19/03/2008
Posts: 404

Message Posted:
30/08/2009 20:53

I had been to this restaurant on 2 previous occasions & really enjoyed it. however, when I took my family who were visiting from UK on the 3rd occasion, 2 of the main courses were unedible. When I called over the daughter, she virtually argued at the table with me. We paid the bill & left. Last month, my partner persuaded me to try it again, so I did. The food was just ok (knew which mains not 2 order) but I still felt like we were being rushed. When will restaurantuers here realise that we have so many to choose from, unless the food & service is a little above average, we will vote with our feet. not asking for Michelin starred, just a nice warm welcome & good, tasty food!

Joe Soap


Joined: 17/10/2008
Posts: 170

Message Posted:
31/08/2009 00:02

Have just come from Tervetuloa this evening. My wife and I enjoyed our meal. Service was excellent.



We have been going to Tervetuloa off and on, over a period of 4 years, as a couple, with friends and with family and have always found the meals of good quality and the service from the family run business friendly.



On one visit our grandson fell off his chair, it may have been caught in a slight crack in the concrete, but then there are always cracks in concrete in this country; the youngster had a nasty gash, blood everywhere and bumps and bruises. The owner's daughter rushed to our help, gave first aid and all was mended. Her helpfulness and speed of action was really appreciated. She didn't have to help to the extent she did. It was an unfortunate event, but accidents do happen.



We will continue going to Tervetuloa, particularly as we find their hopsitality very honest and friendly.......... and the food's good too!

daisy dukes


Joined: 06/09/2008
Posts: 3815

Message Posted:
31/08/2009 01:31

msg 28....Thank so much for the kind words....i look forward to seeing you again....



DD

dynamicduo


Joined: 23/08/2009
Posts: 66

Message Posted:
24/02/2011 22:46

That was a night to remember hope they take heed.

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
24/02/2011 23:09

Why has this been resurrected the original post is 2 years old.

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
24/02/2011 23:12

Thinking the same thing myself Deniz , why are so many doing it x

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
24/02/2011 23:12

http://www.cyprus44.com/forums/54053.asp

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
24/02/2011 23:18

What is the point in resurrecting this thread that is 1 1/2 years old?

Thread now closed as serving no purpose.

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
24/02/2011 23:20

This thread is now closed. Reason: Thread was serving no purpose.