Creditwest Bank- 2 ExPat Branches

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
17/09/2009 08:32

Apologies for not having been on for a while but just wanted to remind any new forum participants that we have 2 Ex Pat Branches with full English speaking personnel at Çatalköy (Next to Lemar Supermarket) and Karaoğlanoğlu (Opposite Tempo Supermarket) who will only be to pleased to address all your banking needs.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
17/09/2009 09:07

I'm still getting short changed! I emailed you but you failed to reply. The joys of being a banker!



Richard

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
17/09/2009 10:36

Brinsley I have replied on a number of occassions and met with to discuss this problem. The Branch have been warned via the Branch Manager to deal with your transactions with care and they are all aware of your claim that we "short change" you. Rather than posting it on here when you are short changed complain directly to the branch manager who will make sure you receive more than the change you are due when the exact coinage is not available.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
17/09/2009 10:57

Are you able to separate out your Turkish speaking clients from the English speaking ones? I ask this as I have received two text messages from your Bank in the last week both in Turkish which I do not understand. Good marketing!



Richard

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
17/09/2009 11:04

RE msg 4, Brinsley: (...) Are you able to separate out your Turkish speaking clients from the English speaking ones? I ask this as I have received two text messages from your Bank in the last week both in Turkish which I do not understand. Good marketing! (...)

=> I agree, Richard. It must be easy, because TürkCell and I can do it... If CreditWest Bank cannot do it, then I may as well be deleted from their SMS-list.

=> Any idea yet what the messages were about? More interest..?

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
17/09/2009 11:04

I think the text messages are notification of interest changes, I expect if the phone number is a TRNC one it is difficult to know what nationality the recipient is. I would think that staff in the bank would be happy to translate the message for you.

newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
17/09/2009 11:18

The messages were for bank loans.

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
17/09/2009 11:23

Thanks Newscoop, don't want one of those !!!

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
17/09/2009 11:24

RE msg 6, hattikins: (...) I expect if the phone number is a TRNC one it is difficult to know what nationality the recipient is. (...)

=> Not true, hattikins. To send bulk text messages, like CreditWest did and does, first a list has to be made and maintained. New input or extracted from an existing database. Probably the latter - and then the nationality of the recipient is known. So CreditWest CAN send text messages in at least the two main languages in TRNC.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
17/09/2009 11:28

But before CreditWest starts modernizing the text message business, I wish the top-management gave some attention to the real meaning of their advertised "Internet banking". Am I the only one with this nr. 1 on a wish list?

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
17/09/2009 11:36

Well, you learn something new everyday.

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
17/09/2009 11:46

The messages are to do with Loan offers we are currently promoting, we have asked that these messages not be text to ExPats but the telephone companies have been unable to provide such a service. Dutch Id be interested to hear how you did this with Turkcell so that I can pass the info on to the relevent people within the bank.



Dutch you are 100% right and Creditwest are working on the Internet Banking issue as we speak, I hesitate to give dates anymore because people who work in IT have a totally different calender and sense of urgency. I spoke with the man in charge of IT and he confirms that the last tests are being carried out and once they are happy it will be made available to all our customers.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
17/09/2009 12:11

RE msg 12, CreditWestRep: Until it's all sorted out with your text messages (I'll send you an email re: this subject) it would really help many of us when you'd post the Turkish message and the translation on this board.



RE: Internet banking issue: The usual phrase in IT is: "Coming soon...". Then all interested people know EXACTLY what is meant...

chezzi


Joined: 12/03/2009
Posts: 162

Message Posted:
17/09/2009 23:28

Credit west rep, I am currently with HSBC but am looking to change backs due to their rip off charged.

Can you please advise on the following:

Suppose I deposit a sum of cash in your bank, lets just say £5,000, will this incur charges? Are charges incurred if the money is in GBP or YTL? If so what are the charges?

Will I be able to transfer money into an account directly from the UK, with or without additional charges and if so what will these charges be?

What will the internet banking enable me to do?

Many thanks,

Chezzi

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
23/09/2009 12:09

chezzi we do not charge for fixed term deposit accounts whether they be in Turkish Lira or foreign currency or monies transferred to us from the UK as long as they are deposited with us on depoist for more than one month.



Our internet banking facilites are currently view only but are being updated right now to provide a better level of service.

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
23/09/2009 12:19

Dutch the last message was as follows;



Kamu çalışanları ve emeklileri 13 maaşınız Creditwest'te simdiden hazir. Kefilsiz ve aylık 1.29% faiz oranıyla hem de aynı günde. Bilgi için tel.....



Government personnel and pensioners your 13 salary is available today at Creditwest. No guarantor needed, 1.29% monthly interest rate, with same day approval, for more information call......

Calmperson


Joined: 19/09/2009
Posts: 17

Message Posted:
23/09/2009 15:47

hello creditwest, Please can you give me some advice. I am moving to TRNC next year and want to get the best I can from my investments as this will be my income. Please can you tell me what your bank will give me for depositing say, £100,000 - what will I get monthly in a Lira account or monthly in a GBP account.

Thanks

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
23/09/2009 17:02

Calmperson Id be glad to give you information about investing with our bank if you could email me direct on pazarlama@creditwestbank.com we will get back to you as soon as possible.

laptagal


Joined: 28/05/2008
Posts: 549

Message Posted:
23/09/2009 22:04

Shame that Creditwest are not going to answer Calmpersons question on the forum - I too would be interested in the answer.

Stubs


Joined: 01/07/2008
Posts: 641

Message Posted:
23/09/2009 22:59

Lapta girl



Creditwest has given their email address if you wished to ask the same questions.



On a personal level I am not sure that questions involving amounts of deposits should be asked/answered on a public forum.

chezzi


Joined: 12/03/2009
Posts: 162

Message Posted:
24/09/2009 00:18

An example of what would be paid for lets just say £100,000 would be good to see. It doesnt need to be personal on the forum.

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
24/09/2009 01:17

CreditwestRep. We have exchanged emails in the past. It's good to hear that the long awaited, full internet banking service will shortly be available (I hope).

Is there any further news on an ATM at the Catalkoy branch?

On the subject of providing interest rates on the internet, I'd agree that this shouldn't be discussed on this board. Rates have been changing so much that any advice given now may soon be out of date.

If someone is moving to the TRNC next year, it is impossible to say what return can be expected on a certain level of deposit for that reason.

Finally on the subject of text messages in Turkish. It is true to say that I receive a message to tell me what my Turkcell monthly bill is & a confirmation of payment in English.

I also receive some other messages in English, but I receive many in Turkish too. Obviously Turkcell do have a problem with this.

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
24/09/2009 01:17

contd.

I have no doubt that if I was a Turkish language speaker resident in the UK.

I would be unlikely to receive text messages from say Virgin or Vodaphone in Turkish?

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
24/09/2009 10:53

laptagal if you would like to email me direct about your question and the maounts you would like us to calculate for you, we will only be to glad to respond. Out of principle everyones financial standing is different so we try to refrain from giving examples that could change according to your deposit period and currency. Email me on pazarlama@creditwestbank.com with exact details whenever you wish and we will respond.

laptagal


Joined: 28/05/2008
Posts: 549

Message Posted:
24/09/2009 14:45

OK Creditwestrep. Have contacted off forum and look forward to your response. Scruff/Stubbs - was not being nosey, just interested in a rough figure.

teatime


Joined: 20/10/2008
Posts: 852

Message Posted:
24/09/2009 15:32

Would you get a UK bank publishing this kind of information?

Credit West publish their interest rates on their web site, you just need a calculator to work out the rest.

Stubs


Joined: 01/07/2008
Posts: 641

Message Posted:
24/09/2009 16:26

Laptagirl



No probs.



My suggestion was based on 2 things, firstly this is a public forum and a member may let other people in the public domain know how much money they have readily available to invest in a bank account a secondly it may depend on what type of account which you are looking to invest in ie 30, 60, 90 day etc.



It also pays to shop around.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
24/09/2009 16:54

This morning Credit West gave me the most convoluted ridiculous explanation on why credit payments in advance cannot be taken to pay utility bills. Banks must love to be awkward and just say no! On the upside, those with TL accounts may set up a DD facility without the 16TL admin/tax set up cost until December as this has been waived by Credit West however, no good for £ & $ account holders!



Richard

exnavalperson


Joined: 22/07/2009
Posts: 224

Message Posted:
26/09/2009 21:56

Creditwestrep------------Who owns Creditwest Bank?

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
28/09/2009 09:10

http://www.creditwestbank.com/index.php?option=com_content&task=blogcategory&id=39&Itemid=209 if you have a look at this link I think it will give you the informaiton you require.

exnavalperson


Joined: 22/07/2009
Posts: 224

Message Posted:
28/09/2009 17:22

Thank you Creditwestrep, but i am rather thick. Is it a Turkish bank or a TRNC bank?



And when will you have ATM's installed please

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
29/09/2009 09:10

It is a TRNC bank and all our branches are currently having ATM machines installed.

exnavalperson


Joined: 22/07/2009
Posts: 224

Message Posted:
29/09/2009 11:54

Message 32. Thank you Creditwestrep.



I was thinking of transferring some of my money to Creditwest, but now I see that it would be totally foolish of me to place my money within reach of its very, very, bankrupt owners.

eager


Joined: 23/02/2007
Posts: 1272

Message Posted:
29/09/2009 12:34

Msg 33, What makes you say that Creditwest is bankrupt, Any proof ?

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
29/09/2009 12:41

On the basis that the whole Country is, I suppose one could surmise that all financial institutions must be too!



Richard

teatime


Joined: 20/10/2008
Posts: 852

Message Posted:
29/09/2009 13:28

Msg 33: Can you provide proof of this as if not it is libel and I'm sure the Creditwest owners would be aware of the legallity of your comments.

Smity



Joined: 14/09/2009
Posts: 826

Message Posted:
29/09/2009 14:03

Msg 33

You might just have opend up a whole lot of trouble for yourself exnavalperson.

elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
29/09/2009 14:22

Msg. 33

Exnavalperson,

I hope the details in your profile are correct and Creditwest Bank do take legal action against you for what I consider to be extremely irresponsible and libellous statement that you have made. Even if the details in your profile are not correct, you can be traced through your IP address. Let us see how Creditwest will handle this issue in a responsible manner.

ismet

exnavalperson


Joined: 22/07/2009
Posts: 224

Message Posted:
29/09/2009 14:42

I did not say that the creditwest was bankrupt, but the owners, TRNC certainly are and they have access to the money. Do NOT put your own interpretation on my remarks.



Elko2



I am far too old to be worried about your remarks. If you think mine was libellous you are reading the wrong posts in the wrong way.



The details in my profile are accurate.

wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
29/09/2009 15:26

exnavalperson

You state the owners of Credit West are bankrupt if so how are they allowed to remain as directors or owners of

the bank?

it would be a breach of the banking rules for that to happen .You also state that TRNC is bankrupt most countries operate beyond the means of a normal trading entity such as an individual or company and it is because they are countries that they are able to do so (see ford & GM for two).

Certain ex soviet countries had a collapse when the credit crunch hit

The fact that the Turkish Republic supports financially the TRNC is a matter of fact and a matter of comfort.

I think the word you chose was incorrect as neither party the owners or theTRNC have been declared or are bankrupt in the literal financial sense .

Though that term may apply to your usage of the English language "lacking in the ability to use the correct phrases words and terms "

Best stick to going up the "cut" on a row boat

elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
29/09/2009 16:06

Exnavalperson,

Your clarification in msg. 39 does take the heat off your previous message. I would say it was an unfortunate expression that you used and leave it at that.



I do accept your word that the details in your profile are correct and hence you do take the responsibility of what you post. This is more than what we can say for some members. Good for you.

ismet

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
30/09/2009 09:11

exnavelperson the Altınbaş family are one of the richest not only in the TRNC but Turkey so your claim is very unjust and liable, which leads me to believe you are poster from another bank trying to throw mud hoping it will stick? This is very underhanded and people can see right through these feable attempts to put a slur on one of the biggest TRNC banks or its owners.

kavenkoy


Joined: 10/04/2008
Posts: 1787

Message Posted:
30/09/2009 14:43

creditwestrep



ive emailed you on pazarlama@creditwestbank.com could you reply with email to myself on dvlng3@aol.com



its a banking matter



kav

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
06/10/2009 09:16

Kavenkoy just seen your message did you get a response? as I think you email address maybe have been different on your original email to us. If you have not gotten a response to the email quote below please resend your email stating the email address of your choice.

laptagal


Joined: 28/05/2008
Posts: 549

Message Posted:
06/10/2009 21:50

Creitwestrep - I also emailed you off forum and have not yet received a response - see message 25

I look forward to hearing from you

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
06/10/2009 21:54

CreditWest catching up with HSBC. Must be care in the (financial) community!



Richard

negativenick


Joined: 10/11/2008
Posts: 6023

Message Posted:
06/10/2009 22:05

mess 46 > dur ?

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
06/10/2009 22:14

Msg 47



No hope for you, a lost cause, Dur-Stop, can you?



Richard

negativenick


Joined: 10/11/2008
Posts: 6023

Message Posted:
06/10/2009 22:58

mess 47 - i tried stoppin once - never again.....

exnavalperson


Joined: 22/07/2009
Posts: 224

Message Posted:
07/10/2009 06:18

*Izmet

Thank you for your message 41.









Did you read the link in message 30? Hardly awe inspiring I thought.

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
07/10/2009 09:27

laptagirl could you kindly resend the same email today so I can follow it through, to pazarlama@creditwestbank.com

elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
07/10/2009 09:52

msg. 50

Exnavalperson wrote "Did you read the link in message 30? Hardly awe inspiring I thought."

I did not notice anything unusual.

ismet

http://www.elkocyprus.com

eager


Joined: 23/02/2007
Posts: 1272

Message Posted:
07/10/2009 11:52

Link, What link ?

jamie012002


Joined: 13/12/2007
Posts: 223

Message Posted:
07/10/2009 14:41

Creditwest. have you got email problems ? All mine to you just keeping being returned.



Kind regards



Jamie

wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
07/10/2009 17:59

Exnavalperson

Inspiring RBS HBOS Merily Lynch

The list could go on the main point is the government guarantee with all things as they are the lenders of last resort

Go back 20 years RBS & BoS had 10% of their own staff pension fund in Polly Peck the best performing FTSE 100 company it went pop

Why a small not in the account regarding Turkish Lira exchange rate was over looked by all these clever people

Poor Asil Nadir was forced to flee the Uk to the TRNC to avoid prosecution

wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
07/10/2009 18:00

What qualifications do you have to pass comment noting you said that the owners of CW were bankrupt

“Bankruptcy is a legally declared inability or impairment of ability of an individual or organization to pay itscreditors. Creditors may file a bankruptcy petition against a debtor("involuntary bankruptcy") in an effort to recoup a portion of what they are owed or initiate a restructuring. In the majority of cases, however, bankruptcy is initiated by the debtor (a "voluntary bankruptcy" that is filed by the insolvent individual or organization).”

You failed on that point for a starter elementary mistake

So why should anyone give credence to your financial assessments ?

Convince us of your superior knowledge in this field noting that the Banks can’t read accounts (Polly Peck)

I Refer to my main point government guarantee That’s all that counts so stop twittering on like Captain Pugwash

halffull


Joined: 26/01/2009
Posts: 571

Message Posted:
07/10/2009 19:30

I'd just like to say I have my accounts with Credit West and have had nothing but good service and all my emails have been in English.

But as I am learning Turkish to intregate then perhaps some in Turkish would help!!

I have found the service better than must UK banks so whats the problem?

jamie012002


Joined: 13/12/2007
Posts: 223

Message Posted:
07/10/2009 19:46

I agree halffull, just I am at present having trouble getting emails through to my account manager !

exnavalperson


Joined: 22/07/2009
Posts: 224

Message Posted:
07/10/2009 20:33

Wanderer Message 56





I can comment on anything I like. As to my qualifications, judging from your post,they are easily as good as yours

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
07/10/2009 21:18

Wanderer



If Exnavalperson is Capt. Pugwash, what happened to Able seaman Stains and Roger the cabin boy?



Richard

wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
08/10/2009 08:38

Brinsley

There was a programme regarding Pugwash and the characters I think it said Stains and Roger were things of myth & legend but did not happen >they have produced a new modern version but it was not the same

Exnavalperson You have the right to your opinion but if you cannot define "bankrupt" then you are not getting off the starting blocks

The service from Credit west is excellent and better that UK Banks I should know having been in the Banking industry for just short of 40 years

The strength of CW is the same as a UK bank that of the government guarantee not of the bank

If you cannot see this point I made earlier there is no hope for you to grasp the situation a bit like Cpt Pugwash

kavenkoy


Joined: 10/04/2008
Posts: 1787

Message Posted:
08/10/2009 09:17

message44 CREDITWEST REP



resent it to you on mailto:pazarlama@creditwestbank.com



please see and reply on email provided .



kav

kavenkoy


Joined: 10/04/2008
Posts: 1787

Message Posted:
09/10/2009 07:43

no reply again credit west rep ?



kav

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
09/10/2009 12:08

kav we have the email and will respond as soon as possible.

kavenkoy


Joined: 10/04/2008
Posts: 1787

Message Posted:
09/10/2009 12:11

thanks CWR



kav

laptagal


Joined: 28/05/2008
Posts: 549

Message Posted:
10/10/2009 11:28

Creditwestrep. Sorry, have just seen your message fro 7/9. Have re-sent my original message today.

jamie012002


Joined: 13/12/2007
Posts: 223

Message Posted:
13/10/2009 13:55

Creditwest rep.



Am still getting my emails returned. Am trying to contact Nesrin.



Kind regards

Jamie

jax47


Joined: 03/10/2008
Posts: 102

Message Posted:
13/10/2009 14:06

Here is Nesrins email address;





nesrin.argun@creditwestbank.com

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
13/10/2009 15:32

jamie you can also use info@creditwestbank.com

jamie012002


Joined: 13/12/2007
Posts: 223

Message Posted:
17/10/2009 14:04

Thanks Both, am just having them returned to me still, saying problem delivering the mail.

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
19/10/2009 15:24

Sorry Jamie but it looks like something wrong your side as we have emails delivered all the time without problems. Last resort use this private email atamen@yahoo.com see if we have any luck.

jamie012002


Joined: 13/12/2007
Posts: 223

Message Posted:
19/10/2009 19:42

I too have no problems with my email. Have been sending and receiving all day from the TRNC. Just sent the message again and copied in the private address you gave me. Maybe you could check if received please ? Below is the message i get sent back when emailing you.



This message was created automatically by mail delivery software.



A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:



pazarlama@creditwestbank.com

retry timeout exceeded

nesrin.argun@creditwestbank.com

retry timeout exceeded

figen.kuman@creditwestbank.com

retry timeout exceeded

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
19/10/2009 19:47

7 figures cannot be computerised!



Richard

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
21/10/2009 10:42

Jamie I have recieved your email, you can call Nesrin on the following numbers Tel: +90 (392)-824 56 20

+90 (392)-824 56 21 +90 (392)-824 56 22

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
26/10/2009 13:04

Well, this has to be a first for a bank. I needed to draw out 30$ from my dollar account but CW only had 50$ bills so they give me one and told me go to the Exchange shop near by, split it and return with the change! How trusting was that!



Richard

kavenkoy


Joined: 10/04/2008
Posts: 1787

Message Posted:
26/10/2009 17:34

i think this banks service is excellent ,



i had small issue with paperwork ,credit west rang me in the uk , 4 days later i have paperwork in uk



beat that uk banks may be the fat cat bankers should take note







kav