Expert IT help needed re email blocks

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
16/10/2009 20:15

For over a week i am unable to send emails, the following error appears I have run 5 spyware/virus checkers, all come back with no problems. even going to the cblsabuse site states my ip is clear what else can i do??



Task,’john@japeal.com – receiving’ reported error (0x800CCC60): outlook cannot connect to your incoming (pop3) e-mail server. If you continue to receive this message, contact your server administrator or internet provider (ISP) the server responded rblsmtpd: 212.174.240.128 pid 3461:451 blocked-see http://cbl.abuseat.org/lookup.cgi?ip=212.174.240.128

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
16/10/2009 20:54

RE msg 1, japeal: Please try to send a couple of emails again asap*. If the problem has disappeared BUT COMES BACK: the cause is PROBABLY a virus, no matter how good your anti-virus tools are. The second most likely reason for a CBL (Composite Blocking List) listing affecting legitimate email is an open proxy or spam sending trojan (or "bot").



If this IP address is your personal computer (or was your personal computer at the time of the detection above), you must carefully check your machine for viruses, adware, open proxies and trojans and remove them.



* I have delisted your IP address (212.174.240.128). Good luck! Add a post here if your problem reoccurs.

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
16/10/2009 21:07

Thanks Dutch I delisted myself a week ago, it has said everyday since that i was not blocked but email says i am. Just tried sending again still blocked message. How can i checked my PC IP address? tried pinging it from another computer no response



John

andrew4232



Joined: 04/07/2009
Posts: 1543

Message Posted:
16/10/2009 21:11

is this only to one person or all emails ?

jacktheladett


Joined: 01/07/2008
Posts: 528

Message Posted:
16/10/2009 21:14

John, is your sending blocked from both your computers mail program, and direct from gmail?

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
16/10/2009 21:23

sending block is from both pcs, for the emial john@japeal.com my gmail account still works ok

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
16/10/2009 21:24

If you're blocked again: check for a virus or a Trojan, as suggested on the CBL site.

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
16/10/2009 21:26

Dutch,



have run McAfee, Spybot,Adaware/webroot/norton/fsclean all come back totally clean for viruses, trojans etc



john

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
16/10/2009 21:47

I found this about the reported error (0x800CCC60 - your msg # 1) http://forums.techguy.org/web-email/207112-0x800ccc60-smtp_response_error.html : (...) You have entered your SMTP servers wrong. You may not also be able to send mails, although you can receive them alright.



In Outlook Express, you can change them in Accounts. Go to Tools > Accounts > Mail. Select the particular account that is giving you the error and click on Properties. Go to Servers and enter the correct SMTP servers. Cross check with your ISP/Mail Service Provider about the current and correct SMTP servers.



You may also need to put a tick mark next to "My server requires authentication" on the same screen. Click on settings and specify them there as well. Most probably they will be same as incoming mail server. (...)



This helped someone out there - it may help you, I hope.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
17/10/2009 08:49

Any luck, japeal?

Jetski


Joined: 21/07/2008
Posts: 584

Message Posted:
17/10/2009 09:38

You may also need to go into 'more sttings', 'advanced' and check that your outgoing port is 465 and the encryption box is ticked. Good luck

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
17/10/2009 19:53

Thanks to all appears to be ok now special thanks to Dutch.



I went to Digital Supreme, from their office all emails went, getting back home still blocked.



Went to google.com and typed in what is my ip address, from there I was able see over 50 servers one of which showed a block in turkey, delisted it now appears ok however a couple of old emails are saying sent but still in outbox, will ring contacts and see if they got them.



john