atm machine problem help needed

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
08/11/2009 10:08

the atm at turkbank karakum has eaten my debit card. Customer services dont work on a sunday surprise. Now what do i do .Just hope noone takes my card as it is an english debit card.

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
08/11/2009 10:11

Deniz your card will have dropped in a box within the bank and can be retrived tomorrow.We hear of this happening so much.It happened to my son and as luck had it the bank was still open so he was able to retrieve it there and then. xx

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
08/11/2009 10:11

Same things happened to me at the HSBC atm machine, ring your help line in the UK at once they are on call 24/7 so that they can cancel you card, I know its a nightmare but you dont want anyone else getting their hands on it,

so sorry as you will have to end up getting someone to bring one over for you, because of the post

good luck

andrew4232



Joined: 04/07/2009
Posts: 1543

Message Posted:
08/11/2009 10:17

dont forget to take your passport with you when you go to try and get it back, hopefully they wont just give it anyone without some proof as to who you are

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
08/11/2009 10:24

I went in the HSBC and I had a witness but they wouldnt give me my card back, maybe the face didnt fit

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
08/11/2009 10:36

It took my husband two and a half hours to get his card back, even with a driving licence, passport etc. They even rang Nationwide in UK and wanted them to email all our details to HSBC in Girne! If he had stolen the card I doubt very much he would have gone in to the bank to try to get it back, let alone spend all that time in there arguing his case, total nightmare from an incompetent bank.