Creditwest Bank - Internet service

ang1706


Joined: 28/01/2009
Posts: 570

Message Posted:
19/12/2009 12:51

Hello,

I live in Beirut and have an account with Creditwest.

Have any other members experienced nothing but problems with the Banks Internet Service.

Latest one is eing asked(quite rightly) to change PIN No and then the programme basically halts!!



Grateful for Creditwest Rep to get this remedied please!

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
19/12/2009 14:01

They have tried to update their site & bring in the long awaited features like paying bills on line.

Looks like the update has gone wrong somewhere?

I'm sure it will be fixed ASAP, next week or alternatively they will revert back to the old system until they get the gremlins sorted. Generally their site is up & running. This is only the 2nd time, I've had this problem in 2 yrs with Creditwest.

keithr


Joined: 20/08/2008
Posts: 720

Message Posted:
19/12/2009 18:07

What a load of cr*p this site is now !!!



You enter all the relevant security data and it just vanishes into thin air !!!!

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
19/12/2009 23:35

Keith. Be patient it only went wrong yesterday. In the UK. people would be working over the weekend to sort out a problem like this, but this is not the UK!

MrsSnakes



Joined: 19/12/2008
Posts: 1100

Message Posted:
21/12/2009 13:16

There is still a problem with the site. Asks you to change your pin and then nothing!! Perhaps Creditwest Rep can help??????

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
21/12/2009 14:49

Hello everyone finally I can announce our internet service is up and running, some people appear to be having problems entering the service. The screen will prompt a change in password once this has been completed you have to leave the site completely and then return so that the system can update your details. Then there should be no problems, email me direct on pazarlama@creditwestbank.com if you are encountering any other problems.

david9


Joined: 09/09/2008
Posts: 358

Message Posted:
21/12/2009 16:07

CreditwestRep



Can you tell me why regular customers/savers have not been informed that it is now up and running I have been waiting 2 years for this to happen , is Creditwest losing the personal touch it had some 2 years ago? Me wonders!!

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
22/12/2009 02:06

Hi david9.

You must have been unlucky. I received an email from Deniz at the Catalkoy branch on Friday, telling me that the new service was available.



Creditwestrep. There was a problem over the weekend. After changing the pin number as requested, you could not proceed & even if you logged out & in again, Internet banking was not available. It has been okay today (monday).

Will any more suppliers be available online bill payment in the future? I was hoping to pay Catalkoy belediye online. I can pay them in through the branch, but not online it seems. Same with Telefon Dairessi.

One small problem now for people who do not use online banking. Exchange rates do not seem to be available in the home page of the website anymore?

david9


Joined: 09/09/2008
Posts: 358

Message Posted:
22/12/2009 08:28

Hi Scruff



Think I will need to move to Catalkoy does not happen here in the west side. Find top managers ok but below that seems to be adrift in comparison to what it used to be like.

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
22/12/2009 08:51

Hi David, not at all the system was activatde on Friday and we prefer to keep a slightly low profile until we get some feeback from your customers, that will allow us time to iron out any problems, then we will advertise in the papers that the service is in full swing.

david9


Joined: 09/09/2008
Posts: 358

Message Posted:
22/12/2009 11:50

Hi CreditwestRep



I am a customer!!

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
22/12/2009 12:05

Great to hear that David, thank you for your custom, apologies for not informing you earlier while visiting one of our branches but as I said we are still testing the waters and will soon make an announcement through local papers one being the Cyprus Today.

Tatty


Joined: 24/09/2008
Posts: 186

Message Posted:
22/12/2009 13:04

Creditwestrep Why has the daily exchange rate been taken off.

keithr


Joined: 20/08/2008
Posts: 720

Message Posted:
22/12/2009 16:33

It does not ask me to change anything and still all I get is a blank screen.....

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
23/12/2009 11:59

Keithr please contact your branch if you are in Cyprus.

CreditwestRep


Joined: 04/11/2008
Posts: 214

Message Posted:
23/12/2009 12:00

Tatty we are updating the exchange rate information board which needs a new program, as everything in Cyprus it will take a while to be up and running, bear with us.