Help..cant get anything but 44

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 11:23

My laptop has chucked a wobbly and all I can get is Cyprus44. No email, nothing. Can get into you tube via links from the forum but not on Google search.



Can anyone tell me what to do?

MrsSnakes



Joined: 19/12/2008
Posts: 1100

Message Posted:
12/01/2010 11:27

This happens a lot to me. I can only get one website sometimes and any other website I want to look at a message appears and says 'oops, the link seems to be broken'. I just put it down to the ISP.

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 11:31

Its been like this since last night and it has glitched before but I was able to get to my mail via igoogle-my account-settings. Not today though.

I know there are some computer whizzes out there, just have to hang on for one.



Like waiting for a bus, I'm sure there will be one along in a minute

rowlo



Joined: 12/10/2008
Posts: 4796

Message Posted:
12/01/2010 11:42

hi vidal, try doing a system restore ?

TheSaints



Joined: 28/01/2009
Posts: 1369

Message Posted:
12/01/2010 11:50

Before you go down the Sys restore route you may only need to do something as simple as a disc clean on your C drive highlight auto detect and fix errors and this may help.

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 12:31

Hi, have now tried restore and done C drive disc clean.



No improvement Im afraid.



Any other suggestions please?

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
12/01/2010 13:20

Throw it up in the air it works sometimes, thats what I feel like doing when the system goes down )

simbas



Joined: 16/07/2007
Posts: 5943

Message Posted:
12/01/2010 13:26

I know this is a stupid thing to ask , but have you looked at the bottom right hand side of your computer , it has a 2 computer sign and does that have the little sign of a kind of blue ball attached to it ?

Simbas

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
12/01/2010 13:53

Has your computer had any recent Microsoft updates? They could be at fault or maybe your virus / spyware checker are "getting in the way"



For example I don't like Norton as it gets in the way of everything and teaching it what not to do is a full time occupation.



You might need to disable one at a time and maybe even your firewall but I would suggest you do a full backup, a boot disc and a resore point before doing them just in case of the worst. (Even if you use an expert - ours does so before going out on a limb.)

proger1



Joined: 18/04/2009
Posts: 2919

Message Posted:
12/01/2010 14:52

You can try cleaning your history and cookies cache.



Go to tools, Intyernet Options and on the general tab there should be either delete history or settings and when you open settings you can then delete the cookies.



Just remember that there will be know history left for your browser so any websites you want to save for future reference either write down or save the file you see in settings, view files as a document that you can look at later.



Paul

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 14:58

Hi Guys thanks for all your suggestions..done all of that now and still nothing.



Simbas...my computer has got no balls....obviously!! ;(

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
12/01/2010 15:52

Vidal

Re message 1.

I know this is of no help but a couple of weeks ago everyone was moaning that they could get everything else apart from Cyprus44. So your situation is a novelty.

AJ

YeniTom


Joined: 29/12/2009
Posts: 198

Message Posted:
12/01/2010 17:04

Vidal



Still having trouble?

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 17:25

Hi Tom,

Yes, still cant get anything apart from 44. How weird!



AJ Good job I've got this..or I'd get the shakes!!

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
12/01/2010 18:09

do the following



start - run



then type in cmd and hit enter



this will bring up a command window with a flashing prompt. At the prompt type



ping bbc.o.uk



then copy and paste the results here (you have to select 'select' from the command window option to select an area of text then copy, then paste it in here)



this might give a clue as to what is going on

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
12/01/2010 18:11

use 'edit - mark' in the command window to select the text for copying. You should get something like this



C:\Users\Erol>ping bbc.co.uk



Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=104ms TTL=113

Reply from 212.58.224.138: bytes=32 time=95ms TTL=113

Reply from 212.58.224.138: bytes=32 time=96ms TTL=113

Reply from 212.58.224.138: bytes=32 time=102ms TTL=113



Ping statistics for 212.58.224.138:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 95ms, Maximum = 104ms, Average = 99ms



C:\Users\Erol>

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
12/01/2010 18:31

I think that Erol meant you to type - ping bbc.co.uk

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
12/01/2010 18:33

indeed at the command line prompt type



ping bbc.co.uk



my bad and thanks for the correction.

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 19:22

Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.



C:\Documents and Settings\Admin>ping bbc.co.uk



Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:



Request timed out.

Reply from 212.58.224.138: bytes=32 time=111ms TTL=111

Reply from 212.58.224.138: bytes=32 time=151ms TTL=111

Reply from 212.58.224.138: bytes=32 time=143ms TTL=111



Ping statistics for 212.58.224.138:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:

Minimum = 111ms, Maximum = 151ms, Average = 135ms



C:\Documents and Settings\Admin>

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
12/01/2010 19:35

Looks ok except for the one packet lost.



Can you not get to bbc.co.uk website then ?



If you can try ping with the address of a website you can not currently reach and post the ping results here

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 19:37

Hi Erolz



No cant get anything at all.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
12/01/2010 19:42

Wekk it would not seem to be the internet connection , as the ping test confirms that you can resolve the name (turn bbc.co.uk into the numerical address 212.58.224.138 and you can send a packet to that address and get a reciept back).



I assume you are using internet explorer as your web browser ?



You could try downloading another browser like firefox or chrome , but if you cant reach the websites needed for the download that will be a problem. It would be useful to see if the problem affects other browsers or if it is just Interent explorer.



You could try these to see if you can download an alternative browser



http://www.google.com/chrome/



or



http://www.mozilla-europe.org/en/firefox/

greengate8


Joined: 07/12/2008
Posts: 156

Message Posted:
12/01/2010 19:54

Hi Vidal



The fact that you can get 44 indicates you have a live internet link, but the results from the 'ping' show that you are losing some of the connection. My initial suggestion would be to run a full virus check, as there is possibly something interrupting the connection.



A virus can also affect the firewall which may now be set to high (blocking all cookies/pop-ups which some programs require). Check whether the firewall is blocking all/any other programs (email etc - if so change the settings to allow them through. This will help show your system is OK.



Apart from the above -Packet loss (as shown on your printout) is normally caused by a 'noisy line' have you placed anything near the wiring/router/dongle which may affect it. If none of the above works get your ISP to check the line, the fault may be with something new that they have done, or if you are using a wireless system, at one of the relay stations they use

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 20:15

Erolz and greengate. Have done everything you have suggested and run a scan. Nothing doing.

I have left a message for my Digital Supreme guy and he is going to call me in the morning.



Thanks so much for all your help.



Vidal.

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
12/01/2010 23:04

By George I think she's got it!!!



I went into tools>add-ons>plug ins

and went through them, disabling them one by one. It was one of the google plug ins that was stopping it.



All fine now. Learned loads today, thanks guys.





Vidal