nethouse networks have they got problems

jazzaktai


Joined: 14/04/2009
Posts: 136

Message Posted:
13/02/2010 22:02

just looking for some advise been with nethouse for 2 years no problems just returned from uk switched back on skype unusable speed test 10 minutes to download have nethouse changed or has something happened to my antena i pay for a 2 meg connection not even cl;ose to live streaming on tv some help from you computer buffs greatly appreciated

satranc


Joined: 04/04/2009
Posts: 92

Message Posted:
13/02/2010 23:04

Hi Jazzaktai, I have 2Mb speed too but no problems here in Catalkoy. It could be a problem with your antenna or at their base station. Call them in Lefkosa on 0392 229 1267 and follow the English language menu to speak to a technician who will take you through things to try to fix your speed problem.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
13/02/2010 23:08

RE msg 1, jazzaktai: I called Nethouse Networks in Lefkosha (technical service) to complain about my connection (especially in the evenings) and was told that there were "technical problems" with the station on the mountains above Lapta. They should have been solved several days ago, but they are not.

newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
13/02/2010 23:29

No problema here.



Beach side Lapta Karsiyaka border.

Soupseed


Joined: 30/11/2009
Posts: 101

Message Posted:
14/02/2010 01:09

Same here. They told me there is a technical problem & was so supposed to be fixed last week but in fact its getting worse (from Bellapaise antena anyway!).

Although a lot of the problem maybe because of oversubscription due to so many people leaving Extend & joining Nethouse.

By the way,the online speedtest does not tell you a great deal about laggy or slow connections.

Best way to check for a bad connection is to do it yourself from the command prompt (in accessories folder on start menu)

Type: ping -t googl.co.uk

this is a Uk address which should give you around a 100 ping. If your like me & it goes up & down from 150 to 1500 ping then there is a problem. In fact it should never go above 150 ping to the UK!

To end the test press & hold CTRL C. At the end it will give you the minimum, Avarege & maximum ping to that address for the time you left it running.

Next time you ring them, Give them this info, it will help alot

BTW please post here your Average ping



My avarage pi

Soupseed


Joined: 30/11/2009
Posts: 101

Message Posted:
14/02/2010 01:20

hhm, lost a bit on the end there!



My avarage ping is 320

jazzaktai


Joined: 14/04/2009
Posts: 136

Message Posted:
14/02/2010 12:52

many thanks for the information i to am in lapta i will try the ping test and post the results

jazzaktai


Joined: 14/04/2009
Posts: 136

Message Posted:
14/02/2010 12:59

average ping 647 ?????? is this good or bad

jazzaktai


Joined: 14/04/2009
Posts: 136

Message Posted:
14/02/2010 13:10

just did another one 1052 average advise please soupseed

jazzaktai


Joined: 14/04/2009
Posts: 136

Message Posted:
14/02/2010 13:18

another one 2176

jimmy


Joined: 15/09/2008
Posts: 251

Message Posted:
14/02/2010 13:20

350 here @ 13:18



was 270 about 2 hours ago





got to be something to do with which base station you are using

Soupseed


Joined: 30/11/2009
Posts: 101

Message Posted:
14/02/2010 15:41

anything over 150 is not good, over 400 is gonna stall everything!

you can check if the problem is your end by doing a tracert in command prompt.

same as before but type: tracert google.co.uk

this will show you all the hops to google (between 12 & 20 normally)

If you have a router, then the first couple of hops will be through this. The ping to them should be lower than 8. If they are much higher than this, then the problem is at your end!

the next 2 or 3 hops should be the ISP's servers address. the ping to them should avarage around 15 to 40. I f like me it bounces around from 100 to over 400 (* means ping was lost altogether, or there is a firewall at that address) then the problem is at thier end!

Keep repeating to get an avarage (press an hold F1)

Soupseed


Joined: 30/11/2009
Posts: 101

Message Posted:
14/02/2010 17:57

forgot to say, Ping is in miliseconds. So 1000 ms is 1 second



me latest ping @ 17:50 14/2/2010 running for about 1 min is:

Minimum = 82ms, Maximum = 3412ms, Average = 634ms



Bloody awful.

Problem aint at the base station, its more than likely Nethouse is oversubscribed & they dont have enough computers to handle the extra traffic!



Pretty much like all the ISP's here.

professoregit


Joined: 30/08/2008
Posts: 381

Message Posted:
14/02/2010 20:38

Agree, Nethouse service has been rubbish for past few weeks and paying these so and so's 90tl per month!



Recommendations please.....

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
14/02/2010 21:00

Pinging 78.135.0.10 with 32 bytes of data:

Reply from 78.135.0.10: bytes=32 time=11ms TTL=123

Reply from 78.135.0.10: bytes=32 time=6ms TTL=123

Reply from 78.135.0.10: bytes=32 time=7ms TTL=123

Reply from 78.135.0.10: bytes=32 time=6ms TTL=123

Reply from 78.135.0.10: bytes=32 time=7ms TTL=123

Reply from 78.135.0.10: bytes=32 time=9ms TTL=123

Reply from 78.135.0.10: bytes=32 time=5ms TTL=123

Reply from 78.135.0.10: bytes=32 time=7ms TTL=123

Reply from 78.135.0.10: bytes=32 time=6ms TTL=123

Reply from 78.135.0.10: bytes=32 time=9ms TTL=123



Ping statistics for 78.135.0.10:

Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 5ms, Maximum = 11ms, Average = 7ms



This is eXtend not Nethouse but those speeds you are getting are pants!

rsalih


Joined: 01/11/2008
Posts: 306

Message Posted:
14/02/2010 21:25

i have telsims 3G and it suits me fine 24.99 for 1gb for 1 month. enough for what i need it for. My daughter has 3gb i think that is 44tl a month more than enough for most people.

Soupseed


Joined: 30/11/2009
Posts: 101

Message Posted:
14/02/2010 21:28

perhaps because you were pinging green1.ayza.net which is no doubt the gateway server to your internet connection & probably in Girne.



I was pinging 74.125.43.103 which is google in the Uk & should give an avarage ping of 100ms

Still its better than my local ping to Nethouses gateway server!

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
14/02/2010 21:44

Pinging 74.125.43.103 with 32 bytes of data:

Reply from 74.125.43.103: bytes=32 time=82ms TTL=48

Reply from 74.125.43.103: bytes=32 time=85ms TTL=48

Reply from 74.125.43.103: bytes=32 time=84ms TTL=48

Reply from 74.125.43.103: bytes=32 time=81ms TTL=48

Reply from 74.125.43.103: bytes=32 time=80ms TTL=48

Reply from 74.125.43.103: bytes=32 time=84ms TTL=48



Ping statistics for 74.125.43.103:

Packets: Sent = 6, Received = 6, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 80ms, Maximum = 85ms, Average = 82ms

Soupseed


Joined: 30/11/2009
Posts: 101

Message Posted:
14/02/2010 22:03

Nice!

Sigh.

Just left Extend to go on Nethouse & paid 3 months up front!

Bugger!

newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
14/02/2010 23:24

Still no probs Lapta/Karsiyaka border!

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
15/02/2010 04:43

In case anyone is interested.



Internet connections have two key 'metrics'. Latency and bandwidth.



Latency is a measurment of delay. It is typicaly measured in the time it takes to send a 'packet' of data from one point to another and for that packet to return back to the start point. This is what you are measuring when you ping a remote machine from your home machine. In groucho's example above it took on average 82 milliseconds for a packet sent from his machine to reach the google uk machine and be returned to him, that is 0.082 of a second.



Bandwith is a measurment of volume of data in a given time period. It is typicaly measured in bits per second. Most internet connection are sold and priced on this metric, as for example 1Mb/s. This is a maximum potential volume of data per second that the connection can provide. In this case 1 mega bit every second, which is the same as 1024 kilo bits per second, or 1048576 bits per second.



[cont]

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
15/02/2010 04:52

Some applications are latency sensative and some appilcations are bandwidth sensative.



Applications like voice communication and online gaming are very latency dependent but require relatively low bandwitdh. That is delay causes problems but they do not require much actual volume of data per second to be sent or recived, just that the relatively small amounts of data that need to be sent and recieved are done so 'quickly'. A two second delay on voce comms is annoying. A 2 second delay in an online game between me pushing my fire button and the server recognising this and sending back the 'results' can be the difference between life and eath (in the game that is).



Whilst low latency is always desirable for such applications , consistent latency over time is also important. In many ways having a consistent 200ms latency is better than latency that jumps from 50ms to 500ms randomly.



[cont]

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
15/02/2010 04:59

Other applications, like for example downloading video to watch later are bandwidth sensative but latency is largely unimportant. It does not really matter that when you go to start a download of video it takes 2 seconds before your request reaches the machine sending it and it starts to send the video back, given that it will take many minutes if not hours to actualy download. Here bandwidth is the metric that matters. All things being equal a 1Mb/s connection will take half as much time to download the content as a 512Kb/s connetion and twice as long as a 2Mb/s connection.



Anyway probaly all of little or no interest to anyone except those that already know this stuff but its 5am in the morning and I have little else to do atm other than go online and blame my repeated deaths in game on my bad latency rather than my inate lack of skill.

HNComputers


Joined: 23/08/2009
Posts: 472

Message Posted:
15/02/2010 11:33

I have been having problems with Nethouse too I should be getting 1mb but when i do a speed test im getting 0.3mb!!!! It kind of varies, sometimes i get 1.5mb or even 3mb!!!!



It is true that they are having some technical problems, usually these are due to Nethouse trying make the internet faster and wider spread....as Nethouse currently doesn't offer services in Karasiyaka and Tatlisu areas.



If these problems do persist, I have a new system installed which I can put through your issues to Nethouse Head Office.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
15/02/2010 12:04

I've written many times "I'm satisfied with Nethouse Networks" - but I won't do that again. The connection is lousy (with the same software as before). I definitely don't get what I paid for. What can we do? Flood NN with complaints?

AndyR



Joined: 23/04/2009
Posts: 317

Message Posted:
15/02/2010 12:13

Careful with the 'ping' command folks!



It doesn't test your connection speed. It works out how many 'hops' are between you and the address you're pinging. It then works out how long a single packet of data takes between each hop. Therefore, if you have a lighning fast network and ping an address on a slow network, or your data packet passes through a slow network segment, you'll get a slow result.



If you do use it, omit the '-t', it's unnecessary. You could try this .....



ping nethousenetworks.com



Assuming that their website is hosted in Cyprus, it'll give you a rough guide to the state of your connectivity. You can also use the free speed checker on this website .....



http://www.broadbandspeedchecker.co.uk/



Again, measures the whole network speed, not just the segment that Nethouse provides, but will also give you a rough idea how your connection is doing.

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
15/02/2010 12:50

Andy, I think it's fair to say be careful with your interpretation of the results ping gives you.



Ping is a very useful way to establish how far your system is getting... i.e. if you can get good results to your local ISP's server then you probably don't have problem with your connection. If you can get further, then your ISP does not have a connection problem. So it has its uses. It also means you don't need to take unnecessary steps to rest your POE or Router if the problem is not localised.



No point in calling out engineers to your home only to find the problem is elsewhere.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
15/02/2010 17:30

er I think you are getting confused between ping - which just shows the total time taken for a packet to get from your machine to the target and back and



traceroute command (tracert in windows). Traceroute shows each machine a packet travels through from your machine to its desitination and the ping times between you and each of these machines (called hops).



A traceroute from my machine to ice.cream.org (a machine situated in the UK) looks like



C:\Users\Erol>tracert ice.cream.org



Tracing route to ice.cream.org [80.87.134.99]

over a maximum of 30 hops:



1 1 ms <1 ms <1 ms 192.168.0.1

2 20 ms 10 ms 2 ms 192.168.231.254

3 79 ms 222 ms 140 ms 192.168.101.133

4 117 ms 710 ms 1489 ms theone.ayza.net [78.135.0.1]

5 * * * Request timed out.

6 16 ms 22 ms 32 ms ant-t2-lefkosa-t3-1.turktelekom.com.tr [81.212.2

6.53]

7 25 ms 49 ms 21 ms 81.212.217.50

[cont]

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
15/02/2010 17:34

8 159 ms 30 ms 36 ms 212.156.120.25

9 40 ms 75 ms 47 ms acb-t2-2-acb-t1-2.turktelekom.com.tr [81.212.26.126]

10 386 ms 229 ms 199 ms amsterdam-2--acb-t2-2.turktelekom.com.tr [212.156.102.37]

11 155 ms 148 ms 233 ms adm-b5-link.telia.net [213.248.68.141]

12 356 ms 336 ms 417 ms cogent-ic-130765-adm-b3.c.telia.net [213.248.85.110]

13 330 ms 377 ms 337 ms te7-4.mpd02.ams03.atlas.cogentco.com [130.117.2.61]

14 326 ms 319 ms 311 ms te2-2.mpd02.lon01.atlas.cogentco.com [130.117.1.98]

15 * 342 ms * te3-3.mpd01.lon01.atlas.cogentco.com [130.117.2.25]

16 361 ms 352 ms 342 ms te2-1.ccr01.lon05.atlas.cogentco.com [130.117.49.94]

17 343 ms 363 ms 344 ms Positive_Internet_Company.demarc.cogentco.com [130.117.21.106]

18 194 ms 195 ms 157 ms ice.cream.org [80.87.134.99]



Trace complete.



Hop 1 to machine 192.68.0.1 - is to the wireless box on my roof installed by my ISP



[cont]

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
15/02/2010 17:45

Hop 2 is probably the wireless tower that the box on my roof connects to.



Hop 5 is the 'gateway' between ayza net and turktelecom. It is almost certainly set to refuse to respond to ping request hence the time out for this hop.



So between hop 5 and 6 I pass from ayza nets network to turktelecoms. The machine in hop 6 would appear to still be in Lefkosa.



From the turktelekom network I then pass to telias network (telia ia telecoms company) in amsterdam, from telias to cognetco, via various cognetco machine to my final destiantion.



For each hop 3 ping times are shown for the time between my machine and the machine in that hop.

halffull


Joined: 26/01/2009
Posts: 571

Message Posted:
15/02/2010 18:29

We have Nethouse in Catalkoy, (touch wood) we don't seem to be experiencing any problems.

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
15/02/2010 19:11

Erolz



"I think you are getting confused between ping - which just shows the total time taken for a packet to get from your machine to the target and back and traceroute"



Nope no confusion... If you ping a local server you know you've reached that... if you ping a remote site and you get your packet back you know you've reached it. I was envisaging eliminating your local set-up as the cause of your problems.



Obviously they are many ways to achieve this, ping is a useful tool.

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
15/02/2010 19:52

Groucho it was more in response to



" It works out how many 'hops' are between you and the address you're pinging. It then works out how long a single packet of data takes between each hop."



This is what traceroute does not what ping does.



Though I appoogise if that was not clear.

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
15/02/2010 20:00

OK Erolz. I thought you were responding to me... but you weren't.

waddo


Joined: 29/11/2008
Posts: 1966

Message Posted:
15/02/2010 20:03

Hey Guys, are we not getting a bit to technical for the normal person in the street? Try this simple check - instead of ping and pong and broadband speed and anything else that floats around out there, free to use in the hopes you will buy another of the products they advertise (always think this a bit dodgy when you use a "free" product that also gives you a "Free" check of everything but your socks - then trys to sell it to you based on the "slow" state of your PC!! Anyway : Simple check for the person in the street: Are you happy with your connection? Yes/No.



If yes then it works fast enough for you. If no then it don't so complain. Told you it was easy.



I have a 1Mb Nethouse connection that, following a broadband speed test, gives me 1256 down and 242 up, I am happy with that - so it works for me.



Don't get so caught up in technical issues guys it will shorten your life!

newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
15/02/2010 22:39

Just checked my nethouse;



2384 down



497 up



Seems fine to me!

Soupseed


Joined: 30/11/2009
Posts: 101

Message Posted:
15/02/2010 22:52

whats wrong with a little technical talk.

Nerds need a forum too!



Besides, I have a 1Mb Nethouse connection too & following a broadband speed test, tells me that there is a problem.

but unfortunaly the pretty speedo dial doesnt really tell me why i have a problem!

Hence the ping & tracert test, Which can reveal or eliminate latency as a problem.



quote from Erolz message No. 23

"its 5am in the morning and I have little else to do atm other than go online and blame my repeated deaths in game on my bad latency rather than my inate lack of skill."



I have the same Problem in CSS. Dont worry, its not you. Its that they are all regeless hackers in the UK!

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
16/02/2010 07:38

Waddo msg 35



"I have a 1Mb Nethouse connection that, following a broadband speed test, gives me 1256 down and 242 up, I am happy with that - so it works for me."



But where was the speed test testing the speed to ? If it was testing the speed from you house on the nethouse network, to a nethouse machine in CYprus, then all youhave tested is the connection between you and there. To anywhere 'outside' that it might be rubbish. That is kind of the point the more 'techie' people are making. Similarly if you speed test shows such speeds (to any location) but shows an average ping time of 1000ms then skype or any of the other voice comm programs will not work very well.



I only tried to explain 'how' this stuff works in case some might be interested. I have no real interest in how my car works just that it does. Similarly many here may have no interest in 'how' their net conection works either and thats fine, but I posted on the off chance that some other might be interested.

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
16/02/2010 08:16

Waddo,



When you complain, it's worth knowing that you don't need to wait in all day because the problem is not your own computer... Often the first response of an ISP will be along the lines "probably your network card toasted" if you can say "oh no it's not because I can ping your server fine and get good results" they know they have a problem and they know you know they have problem and can cut the BS.

jazzaktai


Joined: 14/04/2009
Posts: 136

Message Posted:
16/02/2010 08:25

thanks for the advise but can anybody tell me how to get through to the technical dept i have now been trying for 2 days 2 days of sitting waiting and listening to that bloody awful music when you do eventually get through they tell me they will ring me back but never do or the techi who speaks english wont be in till later ?????????????

HNComputers


Joined: 23/08/2009
Posts: 472

Message Posted:
16/02/2010 10:13

jazzaktai, please email me your username and password that you were setup by Nethouse and I will process the call for you.

KARY44



Joined: 30/04/2008
Posts: 326

Message Posted:
16/02/2010 12:26

H&N Message 24, qoute, Nethouse currently doesn't offer services in Karasiyaka.

Im in Karsiyaka, Had nethouse installed 10 days ago.

If you can contact customer services you can do much better trhan me.

On fitting engineer said he would be back to fit aerial higher as speed wasnt as it should be still waiting U/L & D/L Speeds erratic D/L between 0.25 and 2.50 . Ping between 124 & 800.

At moment Nethouse internet is failing to supply / provide me with what was paid and signed for.

Probably much the same as many others

HNComputers


Joined: 23/08/2009
Posts: 472

Message Posted:
16/02/2010 12:37

Please provide me with your username and password and i will process your call.



BTW Im not Nethouse I only sell their product.....ps services aren't very good in Karsiyaka reason being I don't sell internet to customers who do live in that area and Tatlisu areas, however I do know that Nethouse are trying to improve there services.