The effect of cancelled flights for holiday rental villa owners?

chezzi


Joined: 12/03/2009
Posts: 162

Message Posted:
20/04/2010 21:12

Hi just wondering what the general feeling is regarding the current flight cancellations and the effect this will have on people who rent out their villas, ie no guests arriving. Are you refunding, part refunding, rebooking (where/if you have any availability), or joining the insurance co's and opting out of responsibility

A lot of travelers are being told that their insurance does not cover them as this is Force Majeure, and although a lot of airlines are willing to rebook free of charge where does that leave the villas?



Any feedback would be appreciated.

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
20/04/2010 22:17

I have someone stuck in mine

It isnt booked out again til 2/5 so they are staying there and I have agreed a reduced fee equivalent to my winter rate

I hope the situation will be sorted before my next arrival however I dont think i'll be giving any refunds as the issue isnt in my control and at the end of the day its available for their occupation - the issue is one of transportation

I like you however would be interested to hear what others think

the butler


Joined: 22/06/2007
Posts: 1958

Message Posted:
20/04/2010 22:26

Hi,



My hubby and I were just discussing this over dinner. Our feelings are that a part refund would be in order but how do we know that the renters insurance won't cover cancellation of the accommodation? It is difficult to know what to do, I do feel sorry for these people but as you say it is not our fault that they cannot use the property.





The butlers wife

MarkVPiazza


Joined: 14/08/2008
Posts: 530

Message Posted:
21/04/2010 15:32

I don't see any liability on the villa owner - it's the renters responsibility to get to the villa if transport is booked separately



If someone missed their flights due to for example, snow blocking roads, it's the traveller's responsibility to have arranged insurance to cover this evantuality.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
21/04/2010 15:44

You can be sure that the people renting the property will have the other viewpoint on it.



We have already encountered this with people booked on 2/3 day tours in Turkey who had to cancel them, they have been offered the same value any time this year with no extra cost and even then have started to complain to the Turkish Tourist Board and others too!

the butler


Joined: 22/06/2007
Posts: 1958

Message Posted:
21/04/2010 17:12

Hi all,



Just to let you know that our letting agency has been in touch with us this morning, asking us to reimburse any monies our renters have paid, or to offer them an alternative date. They are also asking us to let any renters that are stranded, to stay for nothing except a nominal fee for electric, water etc. As it happens we don't have any renters until next month and hopefully by then the problem will be resolved.



The butlers wife

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
21/04/2010 17:38

Tnagerineman

You are all heart................

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
21/04/2010 18:03

Blackpoolfan in my book charity begins at home or hopefully in Peterboro's defence on Saturday



Who's your letting agency Butler's Wife? That cant be best advice for you as the villa owner



Hopefully the problem is now resolving itself anyway however from what I hear the hotels arent giving out freebies to those stranded so why should villa owners? Also if you give another two week holiday to someone who cant get out now you are the one who loses unless its nailed on you wouldnt have let that period as well



Sorry but i'm with Mark on this one



ps I'll send any charity cases down to Olive Grove

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
21/04/2010 18:37

Tange,



Send em down by all means bit of a come down from Southfork though.......

Up the pool..

MarkVPiazza


Joined: 14/08/2008
Posts: 530

Message Posted:
21/04/2010 18:48

Butlers wife, sounds like your agency is up to tricks



You have no responsibility for holidaymakers travel arrangements, that's between them and their insurance companies



Sounds like everyone expects someone else to pick-up the tab for their problems - too many years of New Labour me thinks



Mark

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
21/04/2010 19:07

Coincidentally I just had an email from Holidaylettings on this subject



Talks about refunds and offering alternative dates Seems to just be suggestions tho - havent read it all if i'm honest



It does however ask if you want to register to provide free accomodation to stranded holidaymakers I've given them your no Blackpoolfan



Wont see you Sat as i'm doing Peterboro Ben's got his drills organised tho



UTP

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
21/04/2010 19:20

Tange,

Thanks your all heart ...........

sienna


Joined: 09/01/2009
Posts: 1627

Message Posted:
21/04/2010 21:59

So you let the renters stay for free or let them re-book for another time FOC they claim on their insurance they are quids in ? or is definate that no insurance Company is paying out !!!

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/04/2010 22:12

God and or other higher beings help you when you're British and renting in good faith from fellow-Brits - and get into trouble without your guilt. Fine help and understanding galore. With the exception of Blackpoolfan I'm glad not to know you. This thread: what a shame.

sienna


Joined: 09/01/2009
Posts: 1627

Message Posted:
21/04/2010 22:28

whatever Dutch but I have had many a thing done to me after helping people out so it makes you this way I am afraid to say. I have in the past rented my place out at a reduced price as a favour and that person abused that trust, and let two more into the apartment so 6 went to 8 people, wihout permission, all in an apartment that accomodates 6 so they took the piss basically of our good nature!!



I spend a lot of my time helping others and get very little thanks, but I still do it, but there does comes times when you have to question things before you act once bitten twice NO

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
21/04/2010 22:32

I wonder who helped Anne Frank?



Richard

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
21/04/2010 22:39

Richard please don't draw that type of analogy

Wholly inappropriate

Also please note I was bantering with Blackpool fan who I know well as I coach his son

My guests are happy with the arrangement i have offered

If they wanted to bust a gut to get home now they could

I've kept them upto date throughout and offered to source CTA flights tonight if they want me to

Sorry but I'm not a charity and to be honest after all the expense I've had as a result of crap build quality I couldn't afford to be charitable if I wanted to be

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
21/04/2010 22:44

Tange

Never met you in my life, as for coaching my son that carries a minimum of 5 years in jail

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/04/2010 22:46

Sienna, I'd rather be disappointed for the umptieth time than discuss the sad circumstances of stressed people and how much to charge them on a bulletin board. "The British community". Yeah.

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
21/04/2010 22:46

Wind up merchant

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
21/04/2010 22:50

I wouldn't want to see anybody stuck and i would help them if i could. I can also see the other side as people have had their generosity abused and thrown back in their face.

"Keep kicking the dog and it will bite back" springs to mind. Down to personal choice i believe

sienna


Joined: 09/01/2009
Posts: 1627

Message Posted:
21/04/2010 22:55

thanks Blackpoolfan at least you have an understanding of where I am coming from with this hypethical situation !



Dutch - dolls and prams many a time - you have also taken your ball back several times - although I do recognise you help as well.....................SNAP !

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/04/2010 22:59

RE msg 16, Brinsley: (...) I wonder who helped Anne Frank? (...)

=> Richard, it's time now to be very clear. Stop your posts about Anne Frank, collaboration, killing fields and Srebenica. Or you'll meet me somewhere sometime. I mean it.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
21/04/2010 23:15

Hans

Please be self effacing and see some humour from the Country you were born in and proud of. I do the same about NZ, sheep shaggers etc. which I totally endorse, the jokes as well! Anyway, as young as you are there is no way I'd ever hit you, I'll just bring out my bazooka!



Richard

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/04/2010 23:18

RE msg 22, sienna: (...) Dutch - dolls and prams many a time - you have also taken your ball back several times - although I do recognise you help as well.....................SNAP ! (...)

=> Cheap. Diverting from the subject. Who cares what you think about me? I don't and maybe others don't either. I hope the batteries will last when you are calculating how much money you can make on your fellow-Brits. Probably "proud to be British" - may I ask why..?!

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
21/04/2010 23:27

If I was now a Hotelier (did have one in Bath) I would not charge any rack rate for the guests that were/are stranded having overstayed their initial booking period. Good PR as I would hope they may return sometime in the future. Just my thoughts as an ex 'business' person!



Richard

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/04/2010 23:27

RE msg 24, Brinsley (...) Please be self effacing and see some humour from the Country you were born in and proud of. I do the same about NZ, sheep shaggers etc. which I totally endorse, the jokes as well! Anyway, as young as you are there is no way I'd ever hit you, I'll just bring out my bazooka! (...)

=> Although I'm not proud of Holland 2010 at all; no, I don't see any humour in your continuous remarks. I repeat my msg 23. It's a bit difficult to deliver the message to you, but it must be clear to you now.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
21/04/2010 23:32

Hans

I think you and I have already been warned by the Mods to keep it down!



Richard

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
21/04/2010 23:34

Did your business go bankrupt Richard ?



My guests booked nine days and look like they will be staying an extra 14 days !



Sorry but i'm not paying and I dont make mega profits



Next you'll be telling Lilli to offer free meals at Guido's

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/04/2010 23:36

RE msg 28: (...) I think you and I have already been warned by the Mods to keep it down! (...)

=> No, no warning for me. So probably you'd better don't put it it up.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
21/04/2010 23:39

Hans

Well, you must be in bed with AJ!



Richard

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
21/04/2010 23:42

RE msg 31, Brinsley: (...) Well, you must be in bed with AJ! (...)

=> Sad man you are. But DO read and remember my msg 23.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
21/04/2010 23:46

Msg 29

That's why I retired at 49, well bust!

You know as well as I that rack rate prices costs very little, I didn't suggest breakfast, other meals or drinks and should you need a consultant, my fee is zero!

Richard

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
21/04/2010 23:51

If you leave out the Anne Frank analogies I might

sienna


Joined: 09/01/2009
Posts: 1627

Message Posted:
22/04/2010 00:04

ditto Dutch I dont care what you think of me either - you are always looking for an argument and think you are right in everything you say well you are not goodnight )) carry on up the crusade !!!

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
22/04/2010 00:10

Hans

I just cannot wait for the battle to commence!



Richard

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
22/04/2010 00:11

Sienna

Is Dutch Bernard Breslaw or Sid James LOL?

rigsby


Joined: 21/09/2007
Posts: 912

Message Posted:
22/04/2010 00:16

Please wait until i get there,I can ref.

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
22/04/2010 00:42

Why ref the guy has a BAZOOKA NO CONTEST

Tangerineman


Joined: 08/03/2010
Posts: 318

Message Posted:
22/04/2010 00:47

Like being on the school playground with these two BF

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
22/04/2010 00:50

Tange,

You not in bed yet?? Busy working out the clients bills Mr Turpin, or counting your rental dosh??

littlejohn


Joined: 09/03/2009
Posts: 316

Message Posted:
22/04/2010 01:44

Unlike the "gentleman" message 10 - decent people will do the right thing and come to some sort of agreement.

simbas



Joined: 16/07/2007
Posts: 5943

Message Posted:
22/04/2010 07:27

This thread is now closed. Reason: Thread went off topic.