Anyone been able to re-book their Monarch flight??

KickingK


Joined: 14/09/2008
Posts: 90

Message Posted:
21/04/2010 21:13

I have been trying to get hold of Monarch Airlines to re-schedule my flight and thought this may be easier now the air restrictions have been lifted. Not answering phones. Sent automated emails via their website, but still no news......................just wondered if anyone else has had any joy?!!

butters


Joined: 27/12/2006
Posts: 60

Message Posted:
21/04/2010 21:22

Hi

I re-booked my flights with Monarch on Tuesday on line it was very easy,

we have paid the charges to change flights. This morning received an email told me how to claim

the charges back. Customer servicw has been very good online, kept us updated.

regards

L.

suntanman



Joined: 18/04/2007
Posts: 721

Message Posted:
21/04/2010 21:25

I was at Luton airport last thursday as the flights were being cancelled, and was given their helpline number. I rang every 10 mins or so, until Saturday evening, and gave up!

Sent an email on Thursday afternoon, eventually got a reply on Sunday evening to say my refund is being processed. It still hasn't been put back in to my bank account!

Good luck.

suntanman



Joined: 18/04/2007
Posts: 721

Message Posted:
21/04/2010 21:27

Monarch say that you can re book your flight on line, but need to pay any difference in fares, and claim it back from them within 30 days.

suntanman



Joined: 18/04/2007
Posts: 721

Message Posted:
21/04/2010 21:32

In the meantime, I booked a flight with pegasus to fly last Tuesday, this flight was also cancelled, called them on Wed morning, got through within minutes. I had to cancell my seat reservations and re book for the new flight (paying again for the seats) but the original costs for reservations has already been processed and refunded to my credit card immediately.

KickingK


Joined: 14/09/2008
Posts: 90

Message Posted:
21/04/2010 22:13

Thank you All!!



Didn't know you had to pay to change flights and then claim back. So far I have just completed the online automated request re-booking email. Did you need to 'sign in' to your account to change bookings?



Feeling a bit more positive now............will give it a go!!

stephen48


Joined: 25/06/2009
Posts: 224

Message Posted:
21/04/2010 23:23

have to give credit to kthy. they have been fantastic throughout this crisis. as flights have been cancelled we have been "hopping" onto the next one as necessary. when told our flight was cancelled yesterday afternoon we altered it to saturday. they rang us this morning offering us flights tonight, thursday, friday. well done kthy, the service has been excellent.