CTA Flight: Credit Card Claims Appear doomed

Haydock


Joined: 01/07/2010
Posts: 14

Message Posted:
05/07/2010 11:28

This is the reply I recieved from my Credit Card holder after my claim:



I have received your email dated 1st July 2010.



I would advise that Cyprus Turkish Airlines entered into partnership with Atlas Jet on 28th June 2010 and customers have been directed to contact them on 0216 444 5849 or (90 392) 228366 ext 300 for further information in the first instance or the Atlas Jet website.



Please do not hesitate to contact us if you have any further queries.



Yours sincerely



Sharon Parry

Customer Service and Support

Disputes Team

Pitreavie Business Park

Dunfermline

KY99 4BS

0845 608 0018



Where do I go now, I have got no joy from Atlas or CTA.

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
05/07/2010 11:30

You are going to have to persist with your claim from the credit card company. The partnership is of no use to you, I personally know of people that have been to Stansted a number of times and been refused entry to flights.



I'd send a letter by recorded delivered to CTA in London stating that your flights is no longer operating and requesting a refund. If/when you don't receive a response, then send your claim to the Card Company, as they are jointly liable.

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
05/07/2010 11:34

You should also read message 41 by flightholiday on the thread I post a link to below:



http://www.cyprus44.com/forums/39451.asp



It is relevant to determine whether your contract is if with CTA, or with a tour operator. You need to make your claim with them first, once you exhaust that then you can return to your credit card.

ianwfs


Joined: 08/01/2008
Posts: 563

Message Posted:
05/07/2010 11:36

I agree. The credit card company are trying it on. (They usually do in the first instance). Point out that CTA were insolvent, and that the Atlas cannot provide the service contracted by CTA. Threaten the small claims court if they won't budge.

wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
05/07/2010 11:46

If your flight was for a specific date and it was not for filled the company has breached its agreement and the credit card company is jointly liable for the loss and subsequent losses such as hotels and travel

advise them that if they do not credit your account with the amount you will take the matter to the ombudsman and they will be liable for further costs .

Also leave the amount of the tickets on the credit card as a debt and advise them not to add interest to it and use another card until its resolved

That will focus their little scotish minds I take it is Halifax BoS card from the address

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
05/07/2010 12:10

http://en.wikipedia.org/wiki/Cyprus_Turkish_Airlines



It clearly states ''ceased operating''

zcacmxi


Joined: 30/11/2008
Posts: 388

Message Posted:
05/07/2010 18:05

Anybody can write anything they like on wikipedia, so I doubt it can be used as proof for anything as you can change it as you wish



In any case, "ceased operating" is a pretty good description of the current situation. Their operating licence has been suspended, so they are not operating any flights... Technically, they are not in adminstration or bankrupt yet...

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
05/07/2010 18:43

Mus - thanks you've said it all in Msg 7

jimbob433



Joined: 26/06/2008
Posts: 102

Message Posted:
05/07/2010 19:04

these people with little!!!! scottish minds have been more than helpful in circumstances they have been excellent to deal with and im assured once they have all the facts they will do whatever is possible and at least they answer the phone more than the english in atlas and cta do with there miniscule minds



and by the way where is umpshire r you hiding from the scottish with little minds

AnthonySmith


Joined: 14/05/2009
Posts: 455

Message Posted:
05/07/2010 19:20

I love the fact there is an advert for KTHY on this topic

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
05/07/2010 19:32

Barclaycard looked up CTA on their merchant database and told me that it was insolvent. Once the flight date has passed the contract is broken and the jointly liable card company is liable to repay the amount. As soon as you send them proof of your tickets and a link to the debit on the card then they should not only swiftly process the refund but should be pressed to place the amount in dispute to free up the credit to be used to purchase replacement tickets.

One thing I've learnt is that once this is over I'm going to bin the Barclaycard, I've just experienced some of the worse service I've ever had from a major corporation. I've been lied to so many times I'd not be surprised if the call centre is manned by people with foot long noses.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
05/07/2010 23:16

News on Cyprus Turkish Airlines - Go to look at the Flights 2010 and 2011 thread

http://www.cyprus44.com/forums/39106.asp Msg 9

silcuty21


Joined: 24/05/2010
Posts: 208

Message Posted:
06/07/2010 01:39

malsancak



this may help you find out if you got a block charter seats if so you aget a refund with 24 hours thats the law





yes my friends got a refund within 24 hours of contacting the atol people from the



tour operator they purchased from they were first given the excuse "tickect provider agent" but she one not to let go after many chats with atol they were infact charter block seats the tour operator purchased in advance



and the law states the tour operator must refund on these or the atol will its the law











its that simple no need to claim from credit card and if they offer you a flight more than 12 hours either way you can still cancel and get your money back







that simple no need to go round the houses no need to stress











sylv

how188


Joined: 10/07/2010
Posts: 158

Message Posted:
10/07/2010 14:08

hi good people, new to this forum as just eventually arrived from the UK via Larnaca instead of a CTA flight into Ercan. Was flying from heathrow offered night flight from Stanstead with no return flight!!!

People seem to be saying that the tour operator, Green Island Holiday, in my case is my first port of call for a refund?

Followed by ATOL, then credit card company?

silcuty21


Joined: 24/05/2010
Posts: 208

Message Posted:
10/07/2010 14:59

How 188



if it was a charter seat yes your right you could have a refund



did you pay in full at the time of booking ? was the tickect longer than 21 days ?



If you did pay in full did you get an airline tickect within 48 hours ? if so you may not be covered



if you paid a deposit or did not get a tickect straight away you are by law entiled to get a refund from the tour operator



we investigated this and have had some pro advsie and thats the law ask ATOL some tour operators are giving excuses when in fact they are liable my freind got her refund after atol intervened within 24 hours



thats a fact

sylv

jimbob433



Joined: 26/06/2008
Posts: 102

Message Posted:
10/07/2010 15:08

re message 9

just had my flight money returned to my account for missed flight 23rd man



from bos/hal mastercard but have booked sept with t cook glasgow to larnaca

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
10/07/2010 22:09

If you booked flight only through an agent and the funds have been passed to the airline then you will not be able to claim against your credit card issuer as the agent is deemed to have fulfilled the contract by providing you with a service (i.e. booking/issuing tickets and passing funds on).

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
10/07/2010 23:05

joaandjelly, the credit card company is jointly and severally liable in a contract to fly you in exchange for cash. If you didn't fly then the credit card company should give you the cash back if the agent will not fulfil the contract.

silcuty21


Joined: 24/05/2010
Posts: 208

Message Posted:
11/07/2010 13:31

MSG17



YES YOUR RIGHT THATS A TICKECT PROVIDER



But some tour operators purchased block seats sold them as flight only when the s@@@ hit the fan are saying they are tickect provider when infact they are charter seats and by atol law the tour operator must refund if they cant offer an alternative NO NEED TO GO TO CC COMPANY



the signs of these tickects are if the tour operator could not sell over 21 days duration accepted a deposit

or did not post the full airline tickect with ticckect numbers within 48 hours



one tour operator tried that on after investigating and calling atol the tour opertaor s@@@t it and refunded

within 24 hours



its a lot of money to loose on top of this the same compaines are charging £15 to £25 to rebook





are people on this site that niave or have they no clue of their rights what going on everybody knows the tour operators sold thousands of these seats manily advertised on this site



sylv

SusieSalt


Joined: 04/07/2010
Posts: 1

Message Posted:
11/07/2010 17:36

I contacted my credit card company (Teso Platinum) she asked when the flights were for, !st September outwards, and 24th October return, she said she couldnt assist at the present time, until the flights did not appear at the airport. I , asked did I need to go to the airport (Manchester, so no chance) She said no just keep all the E-tickets etc, also she said go ahead and book replacement flights, as I said there was no chance KTHY would be there. We also made the big mistake of re-booking our homeward flights to have an extra 3 weeks in November, yes with KTHY, this was on the 16th June before all this happened!!! Will have to auction a few spare seats on E Bay!!!!!!

So just hoping!

kgb59


Joined: 02/07/2010
Posts: 2

Message Posted:
11/07/2010 18:58

Hi All, was informed could not get a refund via ATOL because we booked direct with the Airline, have now managed to exchange my tickets through asiagroup.eu who are handling all the uk departures for Atlas Jet, we have managed to keep our original departure /arrival dates in and out of Stansted, however they did charge me £10 per passenger per flight which has now been raised to £20 !! apart from that it took two hours on the phone talking through each individual booking (x8!), they then emailed me new E-Tickets as i was on the phone, and made sure i recieved them.



Top Tip if trying to get through on the phone ,is press 5 for ring back if engaged ,i got through in 5mins.



Good Luck...........

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
11/07/2010 19:30

Susiesalt, is your flight still available on 1st September with Atlasjet/CTA? If it is not then it has been cancelled. If it is and Atlasjet or CTA will not give you your money back or a replacement ticket (which they won't - it says so on their website) then you claim from the credit card company. They are trying it on.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
15/07/2010 21:28

For once we are blowing our own trumpet.

At IAH Ltd (www.flightholiday.co.uk ) we have tried to help quite a few people who are not our own customers during this CTA problem.

We have tried to help on Cyprus 44 (seemingly according to some we do not know our own business; so I am not so inclined to try to help others as hard as I usually do with the KTHY problem – sorry goodwill can wear out).

We are also members of ASTTO and have been trying to work with our associates & competitors. Many of whom have a greater worry & load. Many TO’s will not finish sorting out this problem for weeks to come.

Of course we had our own clients both ATOL bonded and supplied as a ticket provider who had problems and who needed our help.

Tonight as well as our normal business we have finally got our last client positioned with ATLAS and as happy as they can be!!! So just this once IAH will blow our own horn & now I can try to work normal hours & days rather than just about the lot.

Good luck - Tom