The Cabin Lapta - Poor service

McSteviet



Joined: 11/05/2007
Posts: 1089

Message Posted:
13/07/2010 17:24

I'm not usually one for complaining and this might be frivolous, but I'm gonna complain anyway. This is just a warning so you know what to expect, if you complain about your Efes tasting as though it had soap in it.



Last night, my wife, son and i went for a drink at the Cabin and was watching a guy play the pipes, you know the south american type, very good he was too. Waiter came, took drinks order, 2 pint Efes & a Baileys and all was fine.



Beer came and both of our pints tasted as though they has soap in them, so after one small sip, I took them both back and explained the situation and checked they had given me draft. They had, so I said I didn't want another as they would be the same. The barman offered me bottles, which I took back to the table and drank, all was fine. Went to pay the bill and they had charged me for 4 efes, including the bad ones. When I queried it with the barman, a guy whom I assumed was either the manager of the owner came up and asked what the ..c

McSteviet



Joined: 11/05/2007
Posts: 1089

Message Posted:
13/07/2010 17:28

....cont

problem was, I explained and he said what do you want me to do about it. He said he was losing out if he gave me a bottle instead of a soapy Efes. At which time I said I would never return and he said fine, so...... I am just letting everyone know that if you ever have a problem at the Cabin, don't expect it to be sorted.



He asked where I was from and when I said that in England you would take the drink back and expect it to be replaced, he said "Not here".......Bye Bye The Cabin in Lapta...



Mc

Hector


Joined: 26/08/2008
Posts: 2352

Message Posted:
13/07/2010 18:13

Motion carried...

cronos


Joined: 26/10/2008
Posts: 2093

Message Posted:
13/07/2010 18:26

McSteviet...I don't think your complaint is frivolous.



And unlike many who complain about poor service etc on here,you actually gave the management the opportunity to put things right.



They chose not too , and lost your custom ,and probably a lot more besides.



The mentality of some of these places is beyond belief !

matula


Joined: 07/07/2008
Posts: 647

Message Posted:
13/07/2010 18:50

At Jessics a few weeks back there was a problem with the draught Fosters. Anyone who complained about said Fosters was given a replacement Efes or bottle of their choice at no extra cost. Vote with your feet guys!

wynyardman



Joined: 15/12/2007
Posts: 4580

Message Posted:
13/07/2010 20:32

Steve,



Spot on. Talk with your feet.



Hope things are looking better on the home front.



Wyn

jamestalbot


Joined: 20/12/2009
Posts: 958

Message Posted:
13/07/2010 20:47

Steve you did the right thing you went to the management and gave them the opportunity to put things right, they did not take you up on that.



I have never been to the Cabin, but if that's how they treat their customer's, I will not be one of them.



James

newlad



Joined: 02/03/2008
Posts: 7819

Message Posted:
13/07/2010 22:40

Well done Steve,exactly the action i would have taken,

Paul.

lancashirelad


Joined: 18/09/2008
Posts: 74

Message Posted:
13/07/2010 22:44

Sal,

Thank you so much for making it un-necessary for me to highlight your failings!

Jeannie


Joined: 04/08/2009
Posts: 3283

Message Posted:
13/07/2010 22:48

lancashirelad - failings? Please wash your mouth out - immediately.

bumbum


Joined: 18/06/2009
Posts: 743

Message Posted:
13/07/2010 22:58

well said sal ,..!

newlad



Joined: 02/03/2008
Posts: 7819

Message Posted:
13/07/2010 23:06

Sounds like you have been on the soapy water at the Cabin in Lapta,lol

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
13/07/2010 23:13

Message 13,

As a fellow Lancastrian i have to defend lancashirelad, so you roll us your mortarboard then. Your response in message 13 is somewhat close to the bone but perhaps you gain an amount of satisfaction from the fight and try and baffle them with intellect

newlad



Joined: 02/03/2008
Posts: 7819

Message Posted:
13/07/2010 23:15

Bloody ell Steve,where did you drag that one from.Hows tricks mate,

Paul.

spider


Joined: 03/01/2009
Posts: 5527

Message Posted:
13/07/2010 23:16

Right newland...manners she sure must have been dragged up without any.LOL.



Spider,X

newlad



Joined: 02/03/2008
Posts: 7819

Message Posted:
13/07/2010 23:20

Spider dont bring our kid into this,and whos Slimblos has Simbas lost weight,

Paul.

spider


Joined: 03/01/2009
Posts: 5527

Message Posted:
13/07/2010 23:25

much rather give someone the creeps..Your stating to make members feel quite sick. Oh and by the way i have been assessing you for a while now and your sure in need of some help my dear. LOL ))





Spider,X

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
13/07/2010 23:36

Spider,



You love it mate people pay money to be dictated to by posh tart's ...................



Paul,

I am well hope you had a nice break in that Carringtons mansion of your's

spider


Joined: 03/01/2009
Posts: 5527

Message Posted:
13/07/2010 23:43

She needs the going time..and its 50mins with this therapist LOL and class has no place in it ))







Spider,X

dizzycows


Joined: 12/05/2009
Posts: 2736

Message Posted:
13/07/2010 23:49

Sorry to hear that the cabin had that attitude towards you McSteviet, we always go there when we are over and have always had good servise and good food. It is such a shame that these resteraunts do not treat their customers as paying customers.



Always treat your customers that they are right, even if they are wrong, you can say or think what you like when they have gone. But, they will come back....

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
13/07/2010 23:55

Spider,

Look at her picture she used to be a teacher until she lost control of her pupil's



Sal1262



You are amusing and quick to insult and chastise people but alas that is the limit of your capabilities and soon people will tire of your insults and rants, we will begin to yawn and despair that you choose to spend your free time hiding behind your old computer slagging people off at will, you should get out more but can i suggest you give the hat back to your mate first it really doesn't suit you.

Have a nice evening ............

Blackbird



Joined: 11/08/2009
Posts: 1432

Message Posted:
14/07/2010

I don't think you could have done any more McSteviet - and I echo the sentiments that say.....just don't go back.

Places like the Cabin don't deserve any custom!!!

Blackpoolfan


Joined: 03/12/2008
Posts: 1568

Message Posted:
14/07/2010 00:04

The Cabin,

I will give that place a wide berth, they don't deserve to be in business if they treat their punters like that

Blackbird



Joined: 11/08/2009
Posts: 1432

Message Posted:
14/07/2010 01:53

I wonder if anyone from The Cabin reads this forum?

RoxyBob


Joined: 13/07/2009
Posts: 205

Message Posted:
14/07/2010 06:28

Sal1262



How many times do we have to put up with your spiteful jibes. Just keep your opinions about other forum users to yourself. Stick to Post in question so we don't have to plough through your bickering.

JohnW


Joined: 23/04/2009
Posts: 601

Message Posted:
14/07/2010 08:48

Come on Sal, be original. Anyone can get their insults from the internet.



Insults courtesy of Google! LOL

flowerfairy


Joined: 17/09/2008
Posts: 1277

Message Posted:
14/07/2010 09:01

Just to let you know, yes the cabin do come on this board.

I've spent many a good evening there, and a few lunches. Ilhan and his family are very hospitable.

He and his wife have just had a baby boy, therefore I presume he has better things to do than come on here

and explain himself. Even if he could, his English is limited.



As for those who have never visited the cabin, and say they won't now, well...........it's your loss.



I feel so sorry for anyone on this Island trying to please eveyone. Good new takes a long time to

spread, one slight problem spreads like diarreah.



If you do read this Ilhan, keep up the good work Canim, see you soon, xx

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
14/07/2010 09:43

I was surprised to read of the way Steve and his family were treated at the Cabin, we go there often and have always been treated well, any odd problem has been quickly sorted out with no ill feeling. As has been said it's well worth giving Ilhan and staff another chance.

simbas



Joined: 16/07/2007
Posts: 5943

Message Posted:
14/07/2010 10:09

Some people have such a low esteem , they have to be rude and nasty to others , in order to make them feel good about themselves .

Slimbos

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
14/07/2010 10:14

People who can't like others don't like themselves Simbas, we should pity this sad person.

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
14/07/2010 10:23

I too have always had nothing but excellent service at the Cabin so was very surprised to read of your bad experience and I would be gobsmacked if it was Ilhan you spoke to and there have been some new staff there recently.

smoggyjim


Joined: 21/07/2007
Posts: 214

Message Posted:
14/07/2010 10:24

I am afraid we will not go back to the cabin until they enforce the non smoking ban as last year when we went it was full of cigarette smoke

RoxyBob


Joined: 13/07/2009
Posts: 205

Message Posted:
14/07/2010 10:27

Simbas



Reference my msg to sal1262. As you can see from her replies she is just one troubled person. The reason I made those comments is that she never gives anything to a topic, all she does it try and wind people up.



If I was a monitor she would surely be banned.

TRNCVaughan


Joined: 27/04/2008
Posts: 4578

Message Posted:
14/07/2010 10:33

I can't comment on The Cabin as I have never been there.



What I have observed elsewhere is that some bar staff/landlords/landladies, often Brits, not identifying the difference between a "tourist" and an unknown ex-Pat, may often offer less than best service under the assumption that they are "only" a tourist and will never see them again so need not worry about losing them.

We all know what assume stands for.

wynyardman



Joined: 15/12/2007
Posts: 4580

Message Posted:
14/07/2010 10:39

Newlad,



Msg 20 I enjoyed the joke. There again you need a sense of humour if you live in Hull!



wyn

ClaireCat44



Joined: 17/09/2008
Posts: 739

Message Posted:
14/07/2010 10:39

It's obvious Sal1262 is trying to wind you all up by writing obnoxious posts and I would say it's being done on purpose. It will soon stop if none of you rise to it and ignore her completely.

Vidal


Joined: 14/05/2009
Posts: 867

Message Posted:
14/07/2010 10:44

Is it fair that a post that has gone so off topic is kept at the top.



Msg 1. I wasnt there so cant comment, but I do know that Ilhan breaks his back to keep his customers happy and would always recommend the Cabin as a great place to go!

simbas



Joined: 16/07/2007
Posts: 5943

Message Posted:
14/07/2010 10:46

Hi roxybob , i agree but bless her , life must be so unkind to her , she can't really enjoy being nasty , who knows this could be her therapy , and i for one wouldn't mind as long as it helps her/him in some sort of way .

Simbas

PaulW



Joined: 20/07/2009
Posts: 651

Message Posted:
14/07/2010 11:06

Simbas, him/her is right. Most of the long time posters will know the style of sal1262. It does not matter which picture they put to their name, their insulting, vindictive style of posting betrays them.



Paul

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
14/07/2010 11:10

Message 42



The smoking ban was not in force last year, this year smoking is not allowed indoors as in most other establishments but of course now that people are sitting outside they are allowed to smoke, the Cabin is no different in that than anywhere else.

LaptaGeezer


Joined: 01/06/2010
Posts: 407

Message Posted:
14/07/2010 11:18

Wow..... all this from one complaint about bad beer/service!



I think that everyone has a right to complain, and a right to 'vote with their feet' too. One man's favourite restaurant is another man's worst, and that will always be the case. I for one would prefer to be told if there is bad service at any place, then I have an informed choice as to go there or not.



Paul

newlad



Joined: 02/03/2008
Posts: 7819

Message Posted:
14/07/2010 11:46

At least it should have has a good head on it,

Paul.

LaptaMike


Joined: 07/10/2009
Posts: 1679

Message Posted:
14/07/2010 12:27

msg 1 I've never been in the Cabin but have previously been told very good things about it. It's a shame that on this occasion they have acted in such a dreadful way.





With reference to a certain poster she/he if really a graduate should know better than to throw around such diatribe. It is against forum rules and you should be banned.

girne 29


Joined: 06/12/2007
Posts: 1488

Message Posted:
14/07/2010 12:55

Message 44

"not identifying the difference between a "tourist" and an unknown ex-Pat, may often offer less than best service under the assumption that they are "only" a tourist "



Agree that is often the philosophy ,they have got it all wrong. Tourists should be treated better as they are less willing to look for excuses as we are,ie should have spoken Turkish , should have paid in YTL,the embargo etc.Every expat that is dissatisfied is preaching to the converted, whereas every dissatisfied tourist tell 20 when he gets home.

mickyron


Joined: 05/07/2009
Posts: 130

Message Posted:
14/07/2010 13:28

WE have often gone to the Cabin on our holidays, and Ilhan and Songul have always done their best to please not only us but all of the other people that go in. They have a member of staff (that is quite new and young) so I wonder if this was who had the bad attitude. I did on one ocasion complain to Ilhan about him but it was soon rectified and evryone was happy.

wings


Joined: 25/06/2010
Posts: 152

Message Posted:
14/07/2010 14:01

So if you ask for 8 pints of "Fairy" and "I want it in a bowl please" do you get a barrel of Efes no?

ilovecyprus


Joined: 08/05/2007
Posts: 2880

Message Posted:
14/07/2010 14:27

I have always received great service from the Cabin and everyone there is extremely friendly. Perhaps they just simply had an off moment. It must be difficult for them to be consistently upbeat, courteous and pleasant 7 days a week. We all have our limitations.

wings


Joined: 25/06/2010
Posts: 152

Message Posted:
14/07/2010 14:32

Yes Ilovec dont we all but its difficult keeping down 8 pints of "fairy liquid"

sagsy22


Joined: 21/11/2008
Posts: 1125

Message Posted:
14/07/2010 14:34

Well said Flower fairy. The cabin is excellent. I am wondering if it was the owner that was approached or a member or staff. There is no excuse if this was the case but maybe the owner wasnt even aware of this event as he hasnt been there alot lately due the arrival of his beautiful baby.

ilovecyprus


Joined: 08/05/2007
Posts: 2880

Message Posted:
14/07/2010 14:45

NC would be a better place if more people showed the entrepreneurial spirit of the owner of the Cabin. I was extremely impressed with him, in the way that he opened up a bar on the other side of the road in readiness to show the world cup games.



I left NC before the bar had been completed. I have no idea if it worked or if it was a failure. Anyway, well done to him for giving it a try. NC needs more people with his energy and enthusiasm.

smoggyjim


Joined: 21/07/2007
Posts: 214

Message Posted:
14/07/2010 14:48

Hattikins,

the ban was in place when we were there in November inside.

TRNCVaughan


Joined: 27/04/2008
Posts: 4578

Message Posted:
14/07/2010 14:57

Going right back to the first posting:

"I explained and he said what do you want me to do about it. He said he was losing out if he gave me a bottle instead of a soapy Efes."

There is a certain reluctance from some people to take what they consider to be "blame" and always look to pass it on and away.

I think that this may say a lot about the Cabins relationship with the Efes company, who don't seem to have an understanding ref Ullage.

It should be perfectly clear from the outset between the Cabin and Efes that there will be occasions where beer is unsalable and a credit given.

Ift this was the case the unfortunate event might not have taken place.

I remember well when Jan sold draft Gold Fassl at the Corner Bar and often had a duff barrel. He told me the brewery replaced it without quibble.

offtheradar


Joined: 08/07/2010
Posts: 20

Message Posted:
14/07/2010 15:01

Nicely put ilovecyprus



The taste of beer can be affected by many things,fatty foods etc and since there has been no other complaint I think Ilhan should put a sign up:-



To all British expats



Would you please ensure that all Steradent is removed from teeth prior

to drinking our beer

ilovecyprus


Joined: 08/05/2007
Posts: 2880

Message Posted:
14/07/2010 15:24

msge 62 TRNCvaughan



Excellent point. Very well made

TRNCVaughan


Joined: 27/04/2008
Posts: 4578

Message Posted:
14/07/2010 15:37

ILC,



You will have noticed by now that everything "wrong" in Cyprus is always someone elses fault?

Teeej


Joined: 23/08/2009
Posts: 29

Message Posted:
14/07/2010 16:08

Can i just ask why you didnt just pay the bill ...MINUS the 2 effes you didnt drink ???

wynyardman



Joined: 15/12/2007
Posts: 4580

Message Posted:
14/07/2010 16:39

Steve,



I bet you have a Gin and Tonic next time!





wyn

Texas


Joined: 22/09/2009
Posts: 634

Message Posted:
14/07/2010 17:25

Slightly off topic, but along the lines of Vaughan's "Blame" scenario.



I have a 2.5 x 1.0 X 1.4 metal cage for storing logs. The cage will hold a maximum of 3.5 metric tons. My usual log man arrived with his lorry with a measurement of 5.0 x 2.5 x 0.47, which means he can hold just under 6 metric tons.



He unloaded all his logs and there were about 10 logs that would not fit in the cage. He then wanted to discuss who should lose!



He delivered about 6 tons but I received under 4, so where does the problem lie?



I explained that his lorry could hold about 6 tons, IF all the logs were placed with minimal gaps. He said, "could it be magic", then we both sang along to Barry Manilow!



He's a decent guy, so we sorted it amicably.

hattikins


Joined: 17/02/2008
Posts: 2793

Message Posted:
14/07/2010 17:30

smoggyjim

As I understand it the smoking ban came into force on Jan 1st 2010, perhaps Lilli can confirm which is correct.

keithcaley



Joined: 13/06/2008
Posts: 2521

Message Posted:
14/07/2010 17:51

Texas,

Bearing in mind that a 'Forestry Tonne' (by which firewood and logs are bought and sold) is the amount of wood which will sit into a cube 1.1M x 1.1M x 1.1M (1.331 cu M), then I reckon that the maximum that your cage will hold is 2.63 Forestry Tonnes.

You've been ROBBED!

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
15/07/2010 12:51

I can undertstand people being upset when they get poor service. However, in defence of Ilhan I have to say my friends were at the Cabin on Monday night and she told me this morning that the Chef walked out because the volume of orders which he couldn`t cope with. If it was Ilhan you talked to McSteviet then I think he could

be forgiven for being under a lot of stress. It`s not easy in catering, especially in this heat and I would not like to do it here. I understand there is a new chef there now so things have probably settled down, so why dont you give it another chance?

McSteviet



Joined: 11/05/2007
Posts: 1089

Message Posted:
17/07/2010 18:59

There seemed not to be too much to be stressed about that night. There were not that many people in and those that were, were not eating. there was a young barman that served my drinks and I initially complained to him, but soon, a "manager/owner" came up to the bar and the rest is in message 1/2. I don't know who he was, he didn't have a name tag on, just a red Hawaiian shirt. He was sat with 2/3 other men enjoying themselves until I obviously spoilt their party.



We too thought we should have said we lived in TRNC and we might have got a different answer, not that the answer should be in anyway different.



Wyn, no G&T, can't stand it. Sat in the Sempati right now with a decent Efes, thanks Erkan....



Mc