HSBC

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
28/07/2008 14:15

Spent an hour today in HSBC waiting to pay some money in and this was despite having a queue jumping Premier number (upstairs was closed). When we got our number they were serving number 91 and our number was 151!!! hence getting the Premier number. By the time we left an hour later they were still only on 101 because nearly all the cashiers had gone to lunch.



Anyway, had a chat with Aylin who works there and she says that they will be opening a new branch by the end of the year but as yet they do not know where it will be. So hopefully that will ease the load a bit.

slimboyfat


Joined: 01/05/2008
Posts: 96

Message Posted:
28/07/2008 14:25

If they had ten branches I still wouldn't go back to them. Every time I went in without a problem I came out with one.

The worst service I have ever encountered.

Pools



Joined: 22/04/2008
Posts: 164

Message Posted:
28/07/2008 14:32

Me and my hubby encountered desame problem there. My hubby use the machine now in paying bills.

Pipie


Joined: 05/01/2008
Posts: 5499

Message Posted:
28/07/2008 14:52

would it help if we all E-maild Julie , it may enlighten her to the problem , she then may be able to help us out . just a thought .

rcroton


Joined: 05/06/2008
Posts: 192

Message Posted:
28/07/2008 15:08

As opposed to all your troubles, i must say my wife found HSBC spot on today. She went down to open a dollar account, within 1/2 hour this was done, they spoke to my banker in the Middle East who transfered the money using their express service and it reached the new account at 2pm.



Less than a day!!! I think HSBC offer one of the best services world wide bar none.



Richard

cyprusishome


Joined: 31/03/2007
Posts: 2381

Message Posted:
28/07/2008 15:28

Never had a problem with HSBC, yes if you go wrong day and time you will have a big queue, so do not go at busy times!!!!!



I find the staff always helpful and with a bit of Turkish practice you make their day, especially when you get it wrong.



Go in with a bad attitude you get it back, something that has gone in UK cos there are no branches to go into!!!!!!!!!!.



Using Internet solves a lot of problems and so easy to use, said many times on here that using HSBC International if I have to tranasfer funds from UK the money is in account in Girne the same day or at latest in 24 hours.

orangekazzie



Joined: 31/07/2007
Posts: 1091

Message Posted:
28/07/2008 15:29

Purely from a selfish point of view, hopefully the new branch, if it ever surfaces, will be Esentepe/Tatlisu side as our nearest is the Universal Bank in Catalkoy.

Karen

come_on_aylin


Joined: 14/06/2008
Posts: 908

Message Posted:
28/07/2008 16:51

When you open an account with the HSBC (or any other bank for that matter) then you do get quick service. The staff located in the customer service area of HSBC can get special tickets so that they can jump the queue when dealing with new customers - makes sense doesn't it. However, it can be a very different story when you are left to your own devices and it is not unheard of to be waiting for 2 or 3 hours, probably because all the new customers are getting in before you. As CIH says you have to pick your moments, don't go in on Mondays especially 1st Monday of the month. I was amazed on 18th July (yes, it's etched on my memory) when I went in about 9am and was 2nd in the queue. I did look around for candid camera ;-)

sissy


Joined: 29/03/2008
Posts: 197

Message Posted:
28/07/2008 18:45

Had no problems with HSBC. Only thing is when they send us E Mails it is all in Turkish. We havent a clue what they are saying.

cyprusishome


Joined: 31/03/2007
Posts: 2381

Message Posted:
28/07/2008 20:26

sissy,



Do what we did, go in and tell them and they will change it.