Turk cell special tarifs - BEWARE!!

BoTanica


Joined: 22/12/2009
Posts: 714

Message Posted:
07/09/2010 13:46

I have a contract phone (pay monthly) and was delighted when they sent a text offering 500 minutes for 125tl a month to ANY phone (in UK Turkey or Cyprus). My bill was 534tl!!!!!! nearly 3 times higher than normal!! I am in the process of getting an itemised bill. Has anyone else had a brilliant offer like this??

ClaireCat44



Joined: 17/09/2008
Posts: 739

Message Posted:
07/09/2010 14:14

I also have a contract and I just tend to delete any of the texts they send me. I do just fine without any of these 'dubious' special offers!

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
07/09/2010 15:17

ClaireCat44. Same here. The offers are becoming more like PAYG or pay up front, anyway!!

darkeyes


Joined: 20/10/2008
Posts: 54

Message Posted:
07/09/2010 18:03

Hi Teresa,



I took the same deal and have been merrily calling everyone - i dread to think what they will charge me if that is the case? How are they justifying these charges?

BoTanica


Joined: 22/12/2009
Posts: 714

Message Posted:
08/09/2010 09:59

The girl in the office kept asking me are you sure you didn't call any other country?



Its a scam - it must be - I have never had such a high bill.

doppelganger


Joined: 08/09/2010
Posts: 147

Message Posted:
08/09/2010 10:13

swap to telsim or are they as bad ?

ceg123


Joined: 20/04/2009
Posts: 405

Message Posted:
08/09/2010 10:29

I couldn't agree with you more. Swopped to a 'special offer' and had the biggest bill ever!

Navek



Joined: 01/06/2008
Posts: 2656

Message Posted:
08/09/2010 12:49

I have "Pay As You Go",

Was OK for a long time,

Then they offered me free "Vouchers" if I bought 100/200 units etc.

Did buy 100 units, then applied for my "100 Free Vouchers", :-(

The "100 Free Vouchers" last for 1 week, then any balance is scrubbed from your account,

along with the the original 100 units that I bought in the 1st place.

Which means, if you only use your "100 Free Vouchers" in that week,

it's cost you 6tl that you paid for the original 100 units.

If on the other hand you can use the whole 200 units, then it's a good deal.

Navek

Navek



Joined: 01/06/2008
Posts: 2656

Message Posted:
08/09/2010 13:09

Another problem with Turkcell.



After receiving a phone call,

I was then sent a "Service Message"

informing me of my balance,

units were deducted after an INCOMING CALL.

I have sent messages to them since, to...



Please let us know any questions you may have,

complaints or your satisfaction with any Turkcell products or services.



Have Your Say...



http://www.turkcell.com/en/ContactChannels/HaveYourSay



Here's part of one....

"My friend phoned me, on 06-07-2010, call lasted just over 5 minutes. Then Service Reply to my phone said I had only 58.42 units left.Why were 24 units deducted from my credit for an incoming Turkcell phone call?"



Still waiting for an answer :-(



To check your Turkcell PAYG balance press *123# then send.

Keep a note of your balance, as you should ONLY be charged for out going calls!



Good luck.



Navek

Navek



Joined: 01/06/2008
Posts: 2656

Message Posted:
08/09/2010 13:23

Sorry, wrong email address.

Should be Contact Us...

http://www.kktcell.com/pages/2009.aspx

Have just sent them another complaint.

"Message is sent. Thank you." 08/09/2010

Not holding my breath though :-(

Navek