help required to unlock sim

mugged


Joined: 27/03/2009
Posts: 83

Message Posted:
17/09/2010 11:34

Hi , my wife purchased a Turkcell sim in August , we are back in the uk and want to keep the phone number active , the phone was asking for the pin , my wife put her phone pin in 3 times , now the card is blocked ,

the shop fitted the sim , am I right in thinking that the pin number was removed from the sim when fitted ? .

No1Doyen


Joined: 04/07/2008
Posts: 16617

Message Posted:
17/09/2010 11:41

Do you still have the card that was enclosed in the envelope that came with the phone? The PIN should be on there to check to see if itsthe same one

Tinkie


Joined: 16/03/2009
Posts: 1256

Message Posted:
17/09/2010 11:45

I did the same with mine and took it back in to the Turkcell office, where they reset it for me. Unfortunately no-one else can do it for you as you have to show your id.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
17/09/2010 11:46

RE msg 2, No1Doyen: (...) Do you still have the card that was enclosed in the envelope that came with the phone? The PIN should be on there. (...)

=> If the sim card is blocked you should use the PUK 1 number to unlock the card again. You'l find the PUK 1 (and Pin 2 and PUK 2 numbers) on the envelop that held you sim card.

mugged


Joined: 27/03/2009
Posts: 83

Message Posted:
17/09/2010 12:20

Thanks all , Hans I have the envelop only 2 numbers are visible , 1 is the phone number and this number -

8990011012300219876 , there are 4 numbers on the sim in this order 1012

3002

1987

6

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
17/09/2010 12:27

normally the puk code is on the credit card size plastic that your sim card was attached to,you need to scrape off the little silver tab and it will reveal your puk code.



There are 2 puk codes on that plastic



youll need puk code 1

mugged


Joined: 27/03/2009
Posts: 83

Message Posted:
17/09/2010 12:32

thanks again , I will see if my with has this card .

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
17/09/2010 12:40

RE msg 6, zerochlor: (...) There are 2 puk codes on that plastic (...)

=> I found two Pin codes (1 and 2) and two Puk codes (1 and two) - on the outside of the Turkcell envelop. But that is six years ago so the system may have changed.

No1Doyen


Joined: 04/07/2008
Posts: 16617

Message Posted:
17/09/2010 22:39

Zero is right. You need PUK Code 1. Just scrape off the silver covering and put the code in the phone when prompted.



I didn't think you could 'keep the number going' unless you paid monthly. I'm sure you lose your number after 6 months on pay as you go.

Pandy


Joined: 27/08/2010
Posts: 171

Message Posted:
17/09/2010 23:46

We were told that if you don't top up your credit within 3 months you will eventually lose your number (usually 6 months later) and have to buy yet another sim card.

zerochlor


Joined: 03/04/2009
Posts: 4024

Message Posted:
18/09/2010 05:26

message 8 DC



im a newbie.



only been here 2 years!



cyprus has moved along way in 6 years,



From envelopes to plastic credit card type holder with scratch off silver tape!

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
18/09/2010 07:49

I know, zerochlor, I'm old fashioned..! I still use a phone that can make phone calls!