Printer problem advice needed

captainjohn


Joined: 08/06/2008
Posts: 201

Message Posted:
27/09/2010 12:26

I have two printers cannon MP520 and iP420 both are showing printer off line when trying to print , I have tried three different computers, and two leads



The printers are not used very often and both decieded to fail at the same time ?

Any advise would be much appreciated

girne


Joined: 14/01/2009
Posts: 438

Message Posted:
27/09/2010 15:35

it could be the ink has dried as to why this message is showing.

YFred


Joined: 06/05/2009
Posts: 1471

Message Posted:
27/09/2010 15:38

Have you googled it? I would if I was you. You can always visit the manyfacturers website and see their FAQs.

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
27/09/2010 17:47

uninstall and reinstall the driver, after go to control panel and click on printer and fax, click on test and should work

guido

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
27/09/2010 18:35

Dear Captain John



Are both these devices connecting using USB cables ? Let's hope / assume they are - do you have any other USB devices - do they work ?



When did this problem start ? Did you change anything?



IF other USB devices work - are they working using the same ports as you've tried the printers on



Under the device manager are there any error msgs



Before removing or changing the software settings - try to answer these Q's / try these things..and revert !

waddo


Joined: 29/11/2008
Posts: 1966

Message Posted:
27/09/2010 19:17

I hate printer faults!



Looks like you have done the basic fault finding thing by trying to install with a different lead on a different PC and still getting the same result. The fault must lie with the printer - BUT - have both printers failed at the same time? Were both printers working and "suddenly" gave you this off line message?



As the MP520 is a multi function printer have you tried copying and printing without using the PC?

Have you tried scanning a document into the PC? Have you tried using the photocopier function?



Sorry to say it is a fault finding nightmare and you do need to make a list of things you have done first to see what else it might be. I doubt that both printers would suddenly fail at the same time unless of course you use them both for an equal number of prints and have changed the ink in both at the same time-ish!



Have looked around for you and not found this fault listed but will try the Canon site for you next.

waddo


Joined: 29/11/2008
Posts: 1966

Message Posted:
27/09/2010 21:30

Just picked up one tip from the UBUNTO forum - if you have changed or refilled the carts on a canon printer then you must reset it or it will report offline!!!



Don't ask me how you reset it please!!

captainjohn


Joined: 08/06/2008
Posts: 201

Message Posted:
28/09/2010 15:13

I have been swoping cartridges over from one printer to another as I use the ip4200 only to print to disc

I rarely use my printers although the ink seems ok two cartriges keep flashiing



many thanks to you all for your kind and informative advice



Cpt John

racoonchic



Joined: 17/11/2008
Posts: 3223

Message Posted:
28/09/2010 18:37

john write a letter and send a small bird to deliver lol look in the eagles nest and alex says hes going to win the fancy halloween dress this year