Turkish Airlines change of flight details for April 2011

TheScarlets



Joined: 14/04/2009
Posts: 877

Message Posted:
26/10/2010 18:34

Just received notification from Turkish airlines that my departure from Stansted in April school holidays is leaving an hour early which is great. However, for the return from Ercan the flight changes and the earlier flight goes back to Heathrow instead of Stansted. If I decide to take a late night flight to Stansted that will mean a 9 hour overnight stay in the departure lounge at Istanbul. Not a very good PA job here

Ian

Pugwash


Joined: 06/09/2010
Posts: 1797

Message Posted:
26/10/2010 18:48

I believe you will be flying Anadolu Jet now not Turkish airlines, this is Turkish Airlines budget arm, it is fine but cramped.

caulkhead


Joined: 03/01/2009
Posts: 149

Message Posted:
26/10/2010 19:00

Why not fly out and back to Heathrow. I find the 11:35 out arriving Ercan 19:55 and the 09:45 back arriving 15:15 are very civilised times. They also bumped me from the Stanstead flights in November and changed me to the above Heathrow flights without any fuss.

TheScarlets



Joined: 14/04/2009
Posts: 877

Message Posted:
26/10/2010 19:07

I have asked for heathrow to heathrow but they are playing game at the moment

TheScarlets



Joined: 14/04/2009
Posts: 877

Message Posted:
26/10/2010 19:39

limited availability at the moment and struggling to get flights needed

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
26/10/2010 19:43

Ian

Indicate to them that they are in breach of contract and threaten them with a CCJ or reasonable financial compensation. A letter to the travel section of most Saturday/Sunday rags might do it. I cannot understand their mentality given the amount of money they are throwing at BBC World & CNN, 'Globally Yours, T.A.' !



Richard

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 19:50

I was told this yesterday and was offered a full refund. I cancelled our flights for September because we have 2 babies with us and 9 hours is just toooooooooo long. Now booked again with Pegasus. They were £200 dearer overall but worth it to get home asap

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
26/10/2010 19:55

Msg 7

Same applies to you, ask for £200 compensation.



Richard

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
26/10/2010 20:00

Another way. Count the days they have held your money then work out the interest rate you're going to charge them equivalent to £200 for the duration that they have been 'playing' with your money!



Richard

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 20:17

I don't see how they will give you compensation. Wish we could though

caulkhead


Joined: 03/01/2009
Posts: 149

Message Posted:
26/10/2010 21:09

I have found it is no good trying to phone or email. I went to the desk in the airport and waited while it was sorted, as I happened to be flying out of Stanstead an few days after they notified me. I know that is not easy unless you live close by or are passing through but might ber worth a try.

Colliedog


Joined: 16/03/2007
Posts: 132

Message Posted:
26/10/2010 21:11

Ian,

We booked 2 months ago, not had any info from TA ?



When they change times, we usually get an emai,l so not sure if our flights have changed also?

Anyone have any info?



Booked 17/04/11 - 02/05/11 Stanstead - Ercan

dept 12:30 arriv 18:10

dept 08:25 arriv 11:30



Were these the original times? or earlier flight times have changed?



Cheers

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 21:28

Ian, these were our original times but they have changed now to



Stansted 12.30 Arrive Istanbul 18.10

Depart Istanbul 22.50 arrive Ercan 00.25



Ercan 22.50 arrive Istanbul 00.25

Depart Istanbul 09.35 arrive Stansted 11.30

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 21:31

Sorry above message was for Colliedog and not Ian.



Should also have read that the times you have given were the original times

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
26/10/2010 21:34

I suppose that now TA have taken over the CTA contract they feel they can act like them and care not one iota for the passenger!



Richard

Colliedog


Joined: 16/03/2007
Posts: 132

Message Posted:
26/10/2010 21:46

LL



When were you informed of the changes?

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 21:49

I phoned Turkish Airways to ask if there was any way of changing our return flights and they told me then.

Colliedog


Joined: 16/03/2007
Posts: 132

Message Posted:
26/10/2010 21:50

LL,



Read your post earlier. "You were informed yesterday." Was it by email?

Colliedog


Joined: 16/03/2007
Posts: 132

Message Posted:
26/10/2010 21:57

LL

Anyone have any idea when TA is likely to inform ALL passengers?

Easter is popular time, thats why we booked EARLY like you LL.

Prices are going to be double by the time they inform me!

TheScarlets



Joined: 14/04/2009
Posts: 877

Message Posted:
26/10/2010 22:07

Hi Everyone



I was notified by email today. I did not want a 9 hour wait in Istanbul to get back to Stansted



Good news is that they have put me on an overnight flight from Heathrow the day before and landing before I was suppoosed to take off from Stanted. Hope you understand! Spent over an hour on the phone speaking with 3 different people but well worth it. That gives me an extra day in the sun on my favourite island.



Dick thansk for your advice but will pass on it. You are probably going to tell me the Kiwis are going to get a grand slam of wins in the autumn internationals, No Hope wait till you get to Cardiff!!!



Ian

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 22:13

No it wasn't by email. I phoned them to ask if we could change our return date and was told 'No but your flights have changed anyway' !!!



They have said that I will receive a full refund though. I managed to rebook with Pegasus albeit £200 more. Doesn't help if you don't have the money to pay for new flights and wait until you are refunded with the old ones though! Over £1300 we are waiting to be refunded now

TheScarlets



Joined: 14/04/2009
Posts: 877

Message Posted:
26/10/2010 22:17

good news all round limmyloos

Colliedog


Joined: 16/03/2007
Posts: 132

Message Posted:
26/10/2010 22:25

Hi LL,

Thanks for the info, in TRNC at the moment so will have to wait until I get back next week. Can't understand why they are leaving it so late to inform people.

First time i've flown with them, to be honest they were good, plenty of leg room, cold meals were OK and all transits Instanbul, Ercan were good along with luggage in Ercan when we got off.

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 22:31

I had heard they were better than Pegasus and I too have never flown with them plus they were cheaper than Pegasus. Having two of our grandchildren flying with us (ages 2 and 11 months) we thought it would be a better idea to be able to get off the plane at Istanbul and let them have a bit of space so I was quite pleased to have booked with them.



To have to hang around for 4 hours on the outgoing flight was bad enough but 9 hours with babies is just not on. I don't think I will book with them again. I looked today on their website and it still said the original flight times so they hadn't even updated the online timetables at 10am this morning.



Not a very good advert for them is it?

Colliedog


Joined: 16/03/2007
Posts: 132

Message Posted:
26/10/2010 22:33

LL,



Have you thought about flying into Larnaca from Heathrow?

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 22:37

No I haven't. We are only 30 minutes away from Stansted and I have never liked the idea of travelling into Larnaca. We only paid £80.98 for most of our flights this year and I booked loads of them (48 in total) with Pegasus so I never thought of Larnaca as an option. I will look into this in future though.

Colliedog


Joined: 16/03/2007
Posts: 132

Message Posted:
26/10/2010 22:47

£80.98 can you sort me out at those prices. lol



Transfers from Larnaca £25 each way if you book a car for your stay. 1hr pyla crossing 1hr 1/2 the other way. We are from South Wales so have a 5-6 hr coach trip before the flight. This time we had b&b but it was still hard. Stanstead is the only place we can get a good price, other airport £££ too much. It looks like it will have to be Larnaca from now on as the wife hates the travelling anyway. We could book from Cardiff but need a 2nd bank loan to pay!

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
26/10/2010 22:50

linny can you sort me these prices please, got to get to wales in next few days, its proving a nightmare, half term x

Linnyloos


Joined: 30/11/2008
Posts: 483

Message Posted:
26/10/2010 23:21

Liz, I really would help if I could. I am so sorry for you at this sad time. I know that Tom of flightholiday has already tried already but I will search to see if I can find anything for you. I will email you direct if I find anything x