Extend internet service- or lack off

Carndi


Joined: 12/06/2009
Posts: 613

Message Posted:
22/11/2010 14:28

I have been a customer of Extend since its inception and was always pleased with the service until this last year when there has been nothing but problems. In the past I have recomended several people to them.

I got back from holiday to find I had no internet and when I rang they said they would send someone to check it. It was 9 days before they got to me despite several phone calls and visits to the office. That was about 3 weeks ago.

Since then the internet has been intermittent. Using Skype is a waste of time. You lose it as the internet go's off , sometimes for a minute or up to half an hour.

Friends have told me that they are having the same trouble , so if anyone from EXTEND reads this perhaps they could explain what the problem is and when it will be rectified.

stockiefan


Joined: 04/05/2009
Posts: 574

Message Posted:
22/11/2010 14:53

Same for me! Been with them years, but in the last three months the service had been up and down, will certainly change to another provider when my contract expires.

Ozbey


Joined: 04/03/2009
Posts: 304

Message Posted:
22/11/2010 14:54

I am with Nethouse and have had very similar problems for the last month!!!!!!!!

Is it a general internet problem in TRNC or even Turkey, or is it just us?

flawww


Joined: 12/09/2010
Posts: 52

Message Posted:
22/11/2010 15:51

Hi there Mr. Carndi:



Can u please lemme know your real name & a phone number so we can do something about yout internet Sir? ASAP...



As far as the cutoffs go, yes there's been quite a few and most had to do with the telecom side of the internet. But if its as interimittent as you and Mr. stockiefan have described, then i guess it definitely require a second look.



So please Sir let us know your good name plus a number so i can look into it personally.



Thank You

hawkeye


Joined: 12/09/2010
Posts: 334

Message Posted:
22/11/2010 16:11

we were told by a computer wizz that there had been a solar shower and that was not helping!!!!!!!!!!! we've had sun spots being blamed. We were the same in Karsiyaka too. Extned were not the only providers have problems. we were told that nearly all the providers were having problems and that it was to do with Turkey. Yet again the buck is passed to turkey. they are all as bad as one another. Sue

flawww


Joined: 12/09/2010
Posts: 52

Message Posted:
22/11/2010 16:21

The buck has its trace...

All the ISP's here get internet via the same route... from Turkey. None of the ISP's here have any other valid / legal option. So when the buck is passed to Turkey, most of the times it get its due.

;)

LordJim


Joined: 12/10/2010
Posts: 221

Message Posted:
22/11/2010 16:31

Message 5 same as we were told .

it always sunny in cyprus:(

Krin52


Joined: 25/08/2008
Posts: 419

Message Posted:
22/11/2010 17:20

We were with Extend for many years but have given up on them. Our new provider has been brilliant AND they answer their phones!!!

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
22/11/2010 17:45

Krin52,



who is your new provider?

mahdel


Joined: 28/05/2009
Posts: 255

Message Posted:
22/11/2010 19:01

I too have had a ton of problems with Extend. The internet would just drop out for several hours, very problematic as my wife works from home and is essentially helpless without it. It took us several times complaining, but they did come to the house a while back and check some things and there was some sort of setup issue that had occured after an update or when they were installing it or something and it's been better since then. Might be worth calling them up and getting them out to the house. Ours still drops occasionally but nothing like as bad as the last few months when it was almost every day for at least an hour.

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
22/11/2010 20:37

re msg 6



>>All the ISP's here get internet via the same route... from Turkey. None of the ISP's here have any other valid / legal option<<





That's an interesting point..



A member from here went to TR for a week and got perfect connectivity to my UK VPN for a week - in many places - but return to 'TRNC' to a 'cr*p' connection.



If it isn't a 'LEGAL' requirement, I'm sure I can think of a way to get better connectivity.



I'd buy a 'rump' RoC back-end connection and beam it over the green-line and then distribute it wirelessly.





For those who are TOTALLY fed up and want an independent route ask Iceman about two way internet via satellite.. it isn't 'cheap' to set up, but if you just want browsing, SKYPE, email AND reliability, it is a good option.

Carndi


Joined: 12/06/2009
Posts: 613

Message Posted:
22/11/2010 21:03

Extend have conrtacted me are in the process of sorting out the problem. will keep you updated.



6m. dicverting from topic. Where abouts at home do you come from ? I am from Newtownards.

flawww


Joined: 12/09/2010
Posts: 52

Message Posted:
23/11/2010 12:02

@ Krin52



Please save us all from this misery and tell us who's your internet provider please. ;)

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
23/11/2010 12:12

Prices for satellite internet are usually ridiculous, e.g. http://www.cyprusbroadband.com/compare.htm

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
23/11/2010 12:14

Dear Carndi,



re 12



"Had Norrrth Wast outta towan op in'te tho Hol[l]ywooood Hulls and when your haalfwey douwen toworrds Hol[l]ywoooood - yus'd wore I's Froem ;)



Did Extend tell you what the issue is ? ! .. I'm sure Washerman would know..

yorkshirepud


Joined: 20/11/2010
Posts: 5

Message Posted:
23/11/2010 12:25

Hi Carndi,

I have also had exactly the same problem with the internet for the last 4/5 weeks. Losing internet for long periods of time and skype is a total waste of time. When on skype the speech is blurred and very high pitched. I have been into the extend office twice both times being told it is a general problem, and told someone would come out to my home and check things out, after almost two weeks i am still waiting for them to arrive. needless to say i am already looking for a new provider, just seems like they just are not bothered.

skybluesam


Joined: 24/12/2008
Posts: 447

Message Posted:
23/11/2010 12:57

Hi Flawww,

I would appreciate you coming to my house to check Extend set up, I am paying for 1Meg but am getting enormous problems with Skype and general speed when web browsing.

Nick Brown

Catalkoy 0533 8622815 e-mail nudger@ayza.net

Carndi


Joined: 12/06/2009
Posts: 613

Message Posted:
23/11/2010 14:59

Extend have been out this morning and the young man brought a square box to replace for the round dish ( thats the extent of my technical knowledge ) and having climed down from the roof pressed the button for the internet and it has been great since.

Skype is good. Rang my family in UK and it was clear as a bell.

Thank you FLAWWW ( Atif ) you were true to your word.

Bob

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
23/11/2010 15:12

Flawww

You can come and do the same to my installation. I'm the person mentioned in Msg11 where connection to a UK VPN whilst in Ankara worked perfectly but a bloody nightmare through Extend, near on impossible in TRNC. I've phoned your helpline many times who promise to phone back but rarely do! The best one was a reply to tell me somebody would phone me back with a solution, but never did! My email richardbgray@hotmail.com I await your communication with trepidation!



Richard

yorkshirepud


Joined: 20/11/2010
Posts: 5

Message Posted:
23/11/2010 15:38

Hi Flawww,

I would also be gratefull if you could come and sort my problem, still no one been from Extend.

Or you can contact me 0533 8329316.



Thanks Steve.

flawww


Joined: 12/09/2010
Posts: 52

Message Posted:
23/11/2010 16:02

-msg 18



You r most welcome Mr. Bob. We'll take it from here and see how this new device goes in the long run.

Enjoy your skype.



Regards ;)

flawww


Joined: 12/09/2010
Posts: 52

Message Posted:
23/11/2010 16:20

As for the other gentlemen, please bear with me for a short while until i get the info from our main office. We are on it as we speak.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
23/11/2010 17:32

Phone call from Extend, it's a computer problem so I have to trek into Town with it. What a cop out!



Richard

flawww


Joined: 12/09/2010
Posts: 52

Message Posted:
23/11/2010 17:54

Ok now... who's next!!!



;))

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
23/11/2010 17:58

Msg 24

I think you've chosen a wise pseudonym but you forgot the 'ed' at the end of it!



Richard

Carndi


Joined: 12/06/2009
Posts: 613

Message Posted:
24/11/2010 10:06

6m's. You have not lost your accent then. Thanks.

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
24/11/2010 10:42

re 26



>>You have not lost your accent then<<



Sadly, I only do n'irn when folk don't believe I'm from there !

Carndi


Joined: 12/06/2009
Posts: 613

Message Posted:
24/11/2010 10:53

My wife is English and she says that I only need to go home for a week and she can't understand me as I lapse back into the 'brogue'

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
24/11/2010 11:03

If I am with 'mei Fomaly' my accent reverts.. and wifey needs a 'translater'

fallenangel


Joined: 16/05/2009
Posts: 125

Message Posted:
24/11/2010 20:17

We are having problems with Extend - we live in Esentepe and friends nearby are also having problems.

When we phoned we were told that probably trees moving were cutting off the signal !!!!!

Thats a new one !



Flaww - Please can you come and sort us out in Esentepe, its driving us all mad, it goes on and off all evening

making skype calls impossible. Help ! 0533 839 8632

flawww


Joined: 12/09/2010
Posts: 52

Message Posted:
25/11/2010 10:30

Hi there Ma'am...

I have just informed the office and am waiting for some info regarding your connection... will call you in a short while.