Why did I bother giving Nethouse a second chance service is still crap

scootex



Joined: 03/03/2009
Posts: 908

Message Posted:
10/12/2010 18:06

On the 9th November I decided to give nethouse another chance after having crap service on a 12 month contract 2 years ago .

On the 9/11/10 they installed their satelite dish ,great until the first rains came and we were off for 24hours and now again today bit of rain and no sevice.

What I really object to though is not the fact that the service has gone off but that they have such terrible service they gave me phone numbers that don't work and when I finally found a number it goes to an answer machine which ask if you want to speak english press 0 that done you then get ANOTHER MESSAGE in Turkish a few times until it cuts off, which is basically what it was doing 2 years ago.

I know that someone from nethouse monitors this forum and I sugest that person pulls his finger out and starts giving some service like giving customers a proper phone number for faults and an email address. I have reverted to my telsim dongle thank god I did not sell . I doubt I will renew my Nethouse con

Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
10/12/2010 18:09

Sounds like another shite product from the Dopitv group.

Maybe its one of Namik's cousins.

Jefferson


Joined: 17/05/2010
Posts: 360

Message Posted:
10/12/2010 18:12

What persuaded you to renew? I can't understand why you went back to them when there are reliable providers out there.

scootex



Joined: 03/03/2009
Posts: 908

Message Posted:
10/12/2010 18:12

Would'nt know tootie but you think they could put the correct telephone number on their contracts

scootex



Joined: 03/03/2009
Posts: 908

Message Posted:
10/12/2010 18:15

Jefferson .because we have it in work at Bogazkoy and it works well over there so I thought they had sorted out there problems plus you can't connect a vonage phone through a dongle and skype is terrible through a dongle

newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
10/12/2010 19:35

I don't get it?



My Nethouse is fine and has been for 3 years.



Lapta/Karsiyaka border.

Pugwash


Joined: 06/09/2010
Posts: 1797

Message Posted:
10/12/2010 19:37

Sorry but is nethouse and Dopi one and the same???

Tootie


Joined: 28/08/2008
Posts: 2037

Message Posted:
10/12/2010 20:06

Pugwash. Msg 7.

That is the question !



What do you think?

jamestalbot


Joined: 20/12/2009
Posts: 958

Message Posted:
10/12/2010 20:10

I have had Nethouse since May this year and have had no problems, I live the Ozankoy area.

basheer



Joined: 22/12/2008
Posts: 949

Message Posted:
10/12/2010 20:28

net master and no problems

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
10/12/2010 20:32

What is net master ????????

denizen



Joined: 21/08/2009
Posts: 388

Message Posted:
10/12/2010 23:19

Had nethouse for 4 years, no problems yet. Bit worried now they are part of Extend, specially since Paul (washerman, ex internet club) seems to be involved. Have paid up to June next year but am already thinking of cancelling after that. A message for Paul (washerman) if you want the crap phone system you charged me £150 for back, for free, you can have it, wouldn't like to stand in an entrepeneurs way, Cyprus needs them, or mebbe not.



D

newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
11/12/2010 00:05

This was sorted on another thread



Nethouse is not part of extend.

Nethouse


Joined: 25/09/2010
Posts: 34

Message Posted:
11/12/2010 02:24

Denizen : " Bit worried now they are part of Extend, "



ITS NOT CORRECT!





scootex : please send your username to noc @ nethouse.net



bytheway our callcenter number is : 4440555

0maintenance


Joined: 22/09/2010
Posts: 2179

Message Posted:
11/12/2010 03:24

Dont worry about it.

Its a freemason thing.

we all forgive you.

just swallow it!!

scootex



Joined: 03/03/2009
Posts: 908

Message Posted:
11/12/2010 11:15

Nethouse, Have you tried phoning that number lately? it either does not connect at all giving a message that number is not assigned or when it does connect it goes through a number of options to end up with the line going dead. Also I do not see anywhere on your contract that gives your e.mail address and I do not know our user name as this was not discussed with my wife when the system was installed but if it is of any use to you the three pieces of paper that I have, have serial numbers of 00943 00699 10599 on them. You have recorded my telephone number as 8551176 and my e.mail address as phil.chappell@hotmail.co.uk . The problems with your telephone lines are exactly the same as I had two years ago which always took an eternity to get through to somebody. I suggest that if you wish to retain my custom you get those things sorted out first.

Regards

Phil Chappell

To message 15, not worth giving a reply to inane stupid comments.

newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
11/12/2010 11:23

Try



0392 2275147



Get the same menu but someone usually picks up in the end.

newscoop


Joined: 23/12/2007
Posts: 2197

Message Posted:
11/12/2010 12:53

Actually just noticed, Cyprus Star said extend bought them (nethouse) out,



Still don't believe it though.

LordJim


Joined: 12/10/2010
Posts: 221

Message Posted:
11/12/2010 13:03

Message 18 yes i saw that as well.

scruff


Joined: 15/07/2008
Posts: 1070

Message Posted:
11/12/2010 13:03

This may have caused the confusion??



Extend merged with Arinet (mostly business internet) about December 2009/January 2010.

We used to have an Arinet shared installation for a private house. For 2 years from December 2007 until the merger/takeover, our Arinet connection was extremely good. As soon as Extend took it over, it went steadily downhill, despite the fact that we upgraded to 1Mbps in June 2010. The new company is now called AMET.

Nethouse has no connection whatsoever with Extend.

I am having nethouse installed on Monday. IT HAD BETTER BE GOOD.

I'd sooner have dial up than use Extend any longer. This was my 2nd period with Extend & things are still no better than they were in Summer 2007, when I used them for just 3 mths before I'd had enough & changed to Arinet.

flowerfairy


Joined: 17/09/2008
Posts: 1277

Message Posted:
11/12/2010 15:05

I've been with nethouse now for three years. Apart from being a bit slow now and again, it's been fine. I must add that I don't need the internet for business purposes, and don't know how to down and upload things either, if that makes any difference.

The number I have for the Kyrenia branch is 0392 816 0843, the other one is 0392 444 0555.

When we went away for two weeks, we froze our account, then opened it when we returned, do other suppliers offer this service.

scootex



Joined: 03/03/2009
Posts: 908

Message Posted:
11/12/2010 22:35

Well I must of rattled someones cage as service was back mon when I got home at 7 thankyou nethouse