Thinking of buying an Arcelik dishwasher

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
27/01/2011 19:19

I'm thinking of buying an Arcelik dishwasher. It seems pretty cheap compared to other makes at 669TL and does all the things I want it to do (it's A rated, has various different programmes and, most importantly, has a timer).

My question is are Arcelik dishwashers reliable and if I do have problems, are Arcelik good at after-sales service/repairs etc?

Any advice greatfully received.

denizen



Joined: 21/08/2009
Posts: 388

Message Posted:
27/01/2011 19:47

Had mine six years. No problems. Only had a problem with one item from Arcelik and guarantee proved almost worthless.

Lilli



Joined: 21/07/2008
Posts: 13081

Message Posted:
27/01/2011 19:51

We have had many kitchen items from Arcelik, from microwaves, fridges cookers and dishwasher for the restaurant. As denizen says guarantee worthless. They were awful to deal with x

paddywack


Joined: 04/05/2009
Posts: 959

Message Posted:
27/01/2011 19:54

Go for Bosch

harita


Joined: 14/08/2008
Posts: 1343

Message Posted:
27/01/2011 20:18

All our white goods are Arcelik .. Would not buy any other .. House was a resale so all out of guarantee ..

Only one small problem with dishwasher .. Inline filter blocked .. 20TL to fix including call out charge ..

8 years old & used everyday ..

PierMan


Joined: 28/06/2009
Posts: 172

Message Posted:
27/01/2011 20:36

We have an Arcelik Dishwasher, had lots of problems with it during the first year, Arcelik were good and came out to repair it every time it went wrong at no charge, had a new motor in the end and I was annoyed at the time that they didnt just change the whole machine for a new one. Touch wood its been fine since the new motor, but I wouldnt buy another one. All of our white goods are Arcelik, and I find the service centre good, never had a problem in or out of the guarantee time, however as and when they need to be replaced we probably wont buy Arcelik again.

boerboel


Joined: 02/05/2009
Posts: 290

Message Posted:
27/01/2011 20:38

Don't have a dishwasher (her indoors does that ) but all our other white goods are Arcelik and never had a problem. Also have a five year old TV of theirs which had a problem after guarantee ran out they took away and repaired in a couple of days for 80TL including call out charge. Bought a new fridge freezer last week but wanted doors swapped from right to left, rang them Friday and they arrived Monday morning to do, free of charge of course. Always found them to be very courteous and helpful.

JohhnyLee


Joined: 25/04/2009
Posts: 2495

Message Posted:
27/01/2011 20:56

Yes we have found Arcelik very good, got lots of there stuff, I was told they manufacture a large range for Bosch.

wanderer


Joined: 05/02/2009
Posts: 1653

Message Posted:
27/01/2011 21:08

our bosh blew up a year last Christmas we have gone from 5 kids two adults

so apart from Christmas we've not noticed the loss and you still had to wash the pots and pans by had

So unless there's lots of you don't waste your money

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
27/01/2011 21:42

Thanks for all your comments. I had initially gone for Bosch as we had one in the UK and I have a Bosch fridge-freezer here but really cannot see the point of spending an extra 300TL minimum.

There are only two of us Wanderer but I am so sick of washing up! It's too blinking hot in the summer and it's a pain having to put the immersion heater on in the winter so I'm going to treat myself.

IbrahimAbi


Joined: 24/10/2010
Posts: 245

Message Posted:
27/01/2011 21:48

Arcelik and Beko are the same company, we have had a whole house fitted with Beko white goods since 2003 and not needed one repair. they have my vote, mainly becxause therte are many service agents and spare parts are readlily available should there be a problem. manuals in English downloadble from the internet

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
27/01/2011 22:57

I have an arcelik dishwasher and have had no problem. Had a problem with their washing machine but after sales (out of guarantee) was first class.

brend


Joined: 20/01/2009
Posts: 149

Message Posted:
27/01/2011 23:36

We had all white goods from Arcelik 6 years ago. Have called them out twice and both times they have been quick and mended no problem.

Brend

nostradamus


Joined: 15/04/2008
Posts: 557

Message Posted:
28/01/2011 07:55

I've had Arcelik stuff for the past 12 years and wouldn't hesitate to buy the brand again. I've had them out a couple of times and they have always been quick with repairs. In fact, apart from getting them out to repair a fridge and a freezer which gave problems after a night of low power, nothing else has ever broken down. Friends have Bosch and getting them out has always been a complete nightmare, guarantee or not!

Tenakoutou



Joined: 27/07/2009
Posts: 4110

Message Posted:
28/01/2011 08:43

We bought the following Arcelik appliances: fridge/freezer [stainless steel] in August 2005 - no problems. Also, [both silver - about 300TL more expensive than white] washing machine - one call-out during warranty - free, and dishwasher, which 'packed a sad' about a month ago. It needed a new solenoid [fair enough after 5 years almost daily use] and a new programme circuit board. All that was wrong with the PC board was that the relay had burnt out - nothing else, but the guys replaced the whole board - cost of repair 210TL - still cheaper than a replacement [silver] model, which costs 900TL.



We had also, in 2005, bought an Arcelik 42" plasma TV - it went back for repairs about four or five times, just after expiry of warranty; however, Arcelik Service only charged us once. When this TV 'packed a terminal sad' about 3 months ago, we complained bitterly and said we hoped they would give us a replacement with a hefty discount - they did better than that - after a week Arcelik's

Tenakoutou



Joined: 27/07/2009
Posts: 4110

Message Posted:
28/01/2011 08:48

Cont'd: van arrived with a BRAND NEW 42" LCD FLAT SCREEN TV - NO CHARGE!



Now, what can you say about that? - Incredible!



THANKS HEAPS ARCELIK - YOU'VE GOT OUR BUSINESS FROM NOW ON!



It seems that the service guys always try to fix washing machines and dishwashers on the premises - TV's, however, are obviously more complex in terms of fault diagnosis, so I think they usually take these back to the service workshop in Lefkosa. Their turnaround, though, is excellent!

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
28/01/2011 10:48

I think I will definitely go for the Arcelik as it will match my cooker and washing machine. One more question please; where do you buy your dishwasher salt?

Panchocat


Joined: 29/11/2009
Posts: 1333

Message Posted:
28/01/2011 11:02

All our white goods are Arcelik, only ever had a minor problem with the dishwasher and they came out the day we spoke to them and fixed it.

Feel the same as IbrahimAbi, buy local goods and then no problem with parts when repairs are needed.

We buy our dishwasher salt at the supermarket, in our case Supreme.

RickF64


Joined: 07/01/2009
Posts: 173

Message Posted:
28/01/2011 11:34

We have just bought a new Arcelik Fridge/Freezer NTF 4600, only one complaint is the internal fan runs constantly making an annoying humming noise 24/7. Arcelik says this is 'normal'. Anyone else experienced(ing) this?



We've had all Arcelik white goods for 5 years with a few, small problems which were always sorted promptly by the company in and out of warranty. Reasonable spares readily available in Lefkosa.



Used to have Whirlpool and Zanussi white goods in UK with loads of technical problems and spares expensive and hard to come by.

thetwirlys


Joined: 11/06/2009
Posts: 43

Message Posted:
28/01/2011 13:04

we have arcelik products in our apt have noticed that M&S have same products with their own brand name

never had any problems

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
28/01/2011 18:21

My new Arcelik dishwasher is being delivered tomorrow. Thanks to everybody for your comments.

Jo

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
28/01/2011 20:07

Dishwasher salt can be bought in any supermarket.

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
28/01/2011 20:28

Arcelik are the MOST professional outfit in Cyprus. Our appliances are now 7.5 years old. The cooker element has failed and it cost us 20 lire to get a new one.



The dishwasher failed after 7 years and it cost us 40 lire to get it repaired.



These lads are brilliant, courteous and very efficient, fixed our goods on the premises and no fuss and no cons.



I would not recommend anyone other than Arcelik. We have just refitted another home and every appliance came from Arcelik. They even gave us a freestanding fan just because we admired the quietness of it.



We are going back next week to get ourselves a new TV Arcelik deserve to get the business.



Well done to them! I will say though, that we always go to the Lefkosa store because it is soooo much less expensive than Girne. Sorry Girne but you need to be a bit more competetive.



3 years guarantees, where can you get that? Brilliant service where the customer is king!!!

boerboel


Joined: 02/05/2009
Posts: 290

Message Posted:
29/01/2011 00:06

Msg 19. We bought recently the NTF5000. The fan runs constantly (when the door is closed) but is not noisy, however if we leave the door open for to long it whistles loudly which we have never experienced before with a fridge but assume it to be a warning to close it.