Extend Broadband - Anyone having problems?

doughnuts40


Joined: 27/07/2008
Posts: 98

Message Posted:
22/09/2008 13:59

Our Internet keeps cutting out and trying to call their offices to find out why is a joke. Is anyone else having the same problem?

the2ofus


Joined: 13/02/2008
Posts: 637

Message Posted:
22/09/2008 14:05

Yes we are. Have been on the phone to them several times - they said they have had problem since Friday (when it went off altogether) and it is now running slow but it should be sorted later today or tomorrow. I think other ISP are also having problems at the minute. Its so annoying because it affects skype also. Fingers crossed they willl get it sorted.

david9


Joined: 09/09/2008
Posts: 358

Message Posted:
22/09/2008 15:15

Still having big problems as well, they keep saying daily it will be fixed!! why do they just not tell the truth.

Anyone any other receommendations?

the2ofus


Joined: 13/02/2008
Posts: 637

Message Posted:
22/09/2008 15:31

now just had a text message

degerli musterlierimiz. yurtdisindan internet. cikismimiza yapilan saldirilardan dolayi internet erisimde sorunlar yasanmak tadir. aksak liklarden dolay ozur dileriz

Now it cannot be about a bill because that is paid DD so prob about new charges !!!

Can anyone translate please. ta

fire starter


Joined: 19/06/2008
Posts: 3401

Message Posted:
22/09/2008 15:39

we only have dial up here. problems all weekend.

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
22/09/2008 15:58

Extend phoned me back, in repsonse to a text I sent in English to say, they were having problems with servers which they appear to have fixed...



Seems OK now

goonerstan



Joined: 14/04/2008
Posts: 397

Message Posted:
22/09/2008 16:01

yes i to just had text , roughly translates they are sorry its being fixed its an outside problem

BIllie Boo


Joined: 21/09/2008
Posts: 25

Message Posted:
22/09/2008 20:26

Hi guys

What is the best speed you can reliably get from Extend ?

Billie

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
22/09/2008 20:36

Reliability that's the thing.... when it's working well I get about 490 kbps download... it's OK..



To me the acid test is if you watch Youtube and the download outpaces the playback... which it does at these speeds

jock1



Joined: 06/01/2008
Posts: 3786

Message Posted:
23/09/2008 13:39

we have been down all weekend, only just got back on line today, we are with nethouse networks.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
23/09/2008 15:51

RE Jock1 - msg 10 : (...) we have been down all weekend, only just got back on line today, we are with nethouse networks. (...)



===> Call the Nethouse Networks owner on his private number (which he very much dislikes) and your problem will be solved while you're having a coffee.

stanley


Joined: 30/06/2008
Posts: 42

Message Posted:
23/09/2008 16:05

We are with nethouse, nothing from 3pm Saturday, what is the best number to call them on to get an English speaker.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
23/09/2008 17:41

RE: stanley - msg 12 : Technical service : 0392 227 5147 or 0392 444 0555. When your connection is restored again, for problems: info@nethousenetworks.com .

fire starter


Joined: 19/06/2008
Posts: 3401

Message Posted:
23/09/2008 18:03

extend , we have been off line 4 times today. shame on you!

AndyP



Joined: 18/04/2008
Posts: 517

Message Posted:
23/09/2008 18:05

You think you all got problems. I silly enough had SunnyCyprus installed last week. Not bad £40 install and £40 a month for 750kbps. But do I get 70kbps, oh no, 100k if lucky normally nothing or 40kbps. Think they can have kit back!!

come_on_aylin


Joined: 14/06/2008
Posts: 908

Message Posted:
23/09/2008 20:12

Re nethouse networks. My brother uses them and remarked yesterday that on Saturday night he had best download speed ever, about 8 times better than usual. Now we know why.



BTW we are with Extend and it was down more than up over the weekend. Better now but still experiencing some sloooow spells.

jock1



Joined: 06/01/2008
Posts: 3786

Message Posted:
23/09/2008 20:15

its yavas...............

paulgeordie


Joined: 19/07/2008
Posts: 1050

Message Posted:
24/09/2008 11:26

yes, more of the same tried ringing extend to no avail. if they do not rectify things i shall be canceling my subscription

stanley


Joined: 30/06/2008
Posts: 42

Message Posted:
24/09/2008 11:46

Thanks Dutch Crusader

Do they man the phones at weekends?

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
24/09/2008 11:51

The system went down today, I sent Extend a text... did the trick, fine now touch wood!

Ronnie66


Joined: 12/04/2008
Posts: 16

Message Posted:
24/09/2008 12:27

Sitting having a cup of tea on a T-Mobile wireless dongle connection and only getting 8.7MB/s....Ouch...



Sorry couldn't resist that one. But remember guys 3G capability is now available in the TRNC.



Want to sign-up and get blinding Broadband Internet? Interesting thought eh!

yorkie58


Joined: 16/09/2008
Posts: 245

Message Posted:
24/09/2008 15:50

Hey Ronnie



Good to hear that your dongle is connected!! Hope all is well and that your liking your new environment. Hi to Marion



Shell & Jim

Chessman


Joined: 13/05/2008
Posts: 486

Message Posted:
24/09/2008 16:12

Ronnie is famed for his dongle, alledgedly!

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
24/09/2008 16:15

dongle are very small and no woman wants a fast one.....

simbas



Joined: 16/07/2007
Posts: 5943

Message Posted:
26/09/2008 20:18

hi ronnie 66 i've been corrupted and wormed over past few weeks and have been visited by a trojan horse for past few days , i am in the uk , i see you have a wireless one , how long have you had it and do you recommend , i have problems with t mobile with reception where i live would i have the same kind of problem with the wireless internet ?

many thanks , simbas

doughnuts40


Joined: 27/07/2008
Posts: 98

Message Posted:
26/09/2008 20:24

Still having problems even today! Been off most of the day and apparently there are going to be more problems over the weekend!