olaytrans shipping never again

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
07/03/2011 12:10

On moving back to the uk in nov 2010 i used olaytrans to ship my goods back i now soooo wished i didn't. Not only did it cost me over the top it took just over 4 months to get the last part and only to find they damaged my contents. They put diff seals and a padlock that no one had the key for so was cut off when delivered. They damaged my container at the famagusta dock buy puttting a forklift spike straight through and into a brand new hand made sideboard. They tried to cover the hole up by pot riveted a rusty plate on the outside and sticking it with white mastic of which they got mastic all over my sideboard. They lied to me saying the uk did the damage they didn't reply to my emails so ended up phoning them 17 times. They damage my toolbox dented the drawers and the side panels i got a 20' container packed and loaded it myself only to find that it didnt all go on so the rest had to be ship after but then olaytrans told me it wasnt packed well enough

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
07/03/2011 12:25

enough for a part load but was ok for a full load. So they charged me £100 to repack my items. They put second hand bubble rap that was full of dust around an iron patio stand for an umbrella but didn't rap up my grandfathers clock.Over half the iteims was NOT repacked so i was conned out of £100 there. I took photos and have kept all emails which i forwarded to olaytrans but they told me its not there problem and i should contact the uk shippers. I was also told in a email of which i have that they will delv everything on my inventory they didn't i find out that a trolley jack is missing. I would of taken insurance out but not at over £500 which they wanted my sideboard was £295 so i haven't gained anything there if anybody thinks of using these people then think again i never will

DeaconB


Joined: 13/07/2010
Posts: 120

Message Posted:
07/03/2011 13:02

Well done Allan, if you get a bad service post it on the board for all to see.

Olaytrans read the board and have the right of reply.

gates


Joined: 08/12/2008
Posts: 1096

Message Posted:
07/03/2011 14:29

well i am amazed we used olays and know many more that have and there service has been second to none there must have been a reason for this as i know olay and he is very perticulate and cheaper than most others the staff also are nothing than helpful lets see if there are more bad responses

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
07/03/2011 14:29

thanks deaconb but i don't think they will reply but even if they do they will stick buy the attitude of tuff s...t not my problem but if it wasn't for us they wouldn't have jobs it really pi me off as i have spent over £4000 with them and that's without the damage they have done they don't care and the customer service or help is disgusting well it just don't exist i will be posting this on every forum and web sites for shipping agents so i hope people don't lose out as much as i have

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
07/03/2011 14:33

well gates i have kept all and i mean all emails and if you want to see them ill post them but there are to many if you look at the dates you will see just how long it takes them to reply yes they may have been good in the passed prob because the lady you delt with is no longer working for them there has been some change in staff and service to us

Meerkat


Joined: 21/01/2011
Posts: 368

Message Posted:
07/03/2011 20:33

Thanks for letting the forum know, my friend was going to get a quote will tell her to read this thread. No way !!

kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
07/03/2011 21:01

Sorry about the damage cacebaby, but they lost all of my stuff.

I have also kept all emails and letters, basically they said that they would not rest until my goods were found. That was in 2008. They must still be without rest!

They gave me my money back, which was something. How about you?

mrsgee


Joined: 23/06/2009
Posts: 396

Message Posted:
07/03/2011 21:07

When we were planning our move over here over 2 years ago, we got in touch with Olaytrans......after numerous emails that went unanswered.....we kicked them into touch and used Dolphin....who did the job well and we ended up with a whole container full....with no breakages or damage. Wouldn't recommend Olaytrans although many people do. They certainly don't understand customer service.

Meerkat


Joined: 21/01/2011
Posts: 368

Message Posted:
07/03/2011 21:22

Customer service they just take your money then lol. Disgusting! I am looking to get my things back too, have had some recommendations but not with these.

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
07/03/2011 21:31

you are very welcome meerkat



kaiserphil no so far they told me tuff sh it we didn't damage the container your shipper in the uk did well that's funny why would you use white mastic to seal it from the salt water if it was all ready here damaged in the uk they even got the mastic all over my sideboard which its still on there i delt with a woman called hurmus who i must say as soon as they got my money they did not want to know i sent them the photos and they just made up lies it was so blatant that the damage was done buy them and was covered up by them if this company was in the uk then the law suites would be amazing

pupaden


Joined: 04/05/2008
Posts: 75

Message Posted:
07/03/2011 22:39

dear all for what it is worth i can verify that everything cacebaby has stateted is true i myself phoned olay for him only to have the phone put down on me as soon as they were aware of what the call was about untill these companies & others like them are made to stand by their commitments of service & compensation for lack of such these people should be avoided at all costs therefore a boycott by expats should be applied untill they put things right by the people they have taken money from anyway we will see just how many expats will stand together

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
08/03/2011 00:28

thank you pupaden its funny how olaytrans haven't replied

gates


Joined: 08/12/2008
Posts: 1096

Message Posted:
08/03/2011 09:31

how disapointing it is always a disapoitment that a company that used to be so good and thoughtful has detiriorated like thes lets hope you get it sorted have you been to office in magusa

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
08/03/2011 10:11

"cacebaby" if you want to put together an article for North Cyprus Free Press, obviously giving your real name and details and including your evidence, we would be happy to publish it with a title which would put the article with Olaytran's name at the top of a Google search

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
08/03/2011 11:12

hi ya gates thank you for your reply to be honest mate they wont reply and they def wont give me any compensation of any kind i cant believe i was so gullible to give them a extra £100 to repack what was ok anyway they did not repack my items even the uk lorry driver of the shipping company could not believe the condition of the load after he see my paperwork telling me what they were supposed to do

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
08/03/2011 11:18

hi malsacak yes if you could give me your email address then i will forward email and pictures i will put together the info for you i will be contacting all the shipping company's and the uk news paper who have asked me to do the same thing and also all the cypruss and uk forums and will place my article on there and will let you know the reply's i get

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
08/03/2011 13:14

cacebaby, rather than publishing the email address on an open forum, and get it picked up by email trawlers, can you contact me via http://www.northcyprusfreepress.com/contact-us/ Thanks

pupaden


Joined: 04/05/2008
Posts: 75

Message Posted:
08/03/2011 17:23

malsancak it makes a nice change for someone like yourself to try and get things put right its a pity that other so called expats have not lent their support so far of course not untill it happens to them then its too late once again

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
08/03/2011 20:18

thanks again pupaden





ok thanks malsancak i will contact you shortly

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
08/03/2011 20:23

i just thought i would add that i have noticed that so far over a 1000 views and no response from olaytrans prob because its not a post for do anyone know of a good reliable trustworthy agent oppps sorry they don't fit the bill

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
08/03/2011 20:41

we find that they usually respond once it's on NCFP!

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
08/03/2011 22:33

malsancak whats that if you give me the site ill post it all on there

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
09/03/2011 12:03

back to the top

Meerkat


Joined: 21/01/2011
Posts: 368

Message Posted:
09/03/2011 12:09

Your already on it cacebaby

moving-abroad


Joined: 10/03/2011
Posts: 1

Message Posted:
10/03/2011 15:19

They also dont pay their UK suppliers, i.e, me !!!! I have had emails totally ignored, phone calls placed on hold, boy they must be busy people as I end up getting cut off !!!! Maybe a UK shipping agent who specialise's in personal effects and cars needs to set up in Girne and get the job done properly !!!!!!! And I'm serious, if enough of you say this is a good idea, I have my own empty place in Esentepe, and I'll come out there !!!!

pupaden


Joined: 04/05/2008
Posts: 75

Message Posted:
10/03/2011 17:08

moving-abroad i think thats a great idea i for one would use you when im ready to move at the same time it would be a good idea if the local newspapers did not allow the likes of olaytans to advertise in the papers untill they put things right if they dont put things right at least it will save others from being conned by them its nice to see the expat support this post as recived i think not

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
10/03/2011 17:30

pupaden



it would be a good idea if the local newspapers did not allow the likes of olaytans to advertise in the papers untill they put things right'



I do not think it is fair to expect newspapers to be judge and jury over who advertises in their publications.

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
10/03/2011 17:35

Msg 27 Money talks if they pay newspapers etc do not care

pupaden


Joined: 04/05/2008
Posts: 75

Message Posted:
10/03/2011 19:37

Alsancak Jack yes i understand your viewpoint but by the same token a newspaper has a moral obligation not to advertise on behalf of those know to be untrustworthy in the fullfillment of the service they are providing and yes philbailey you are correct in what you say never more so than here

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
10/03/2011 19:41

Pupaden, check out some of the advertisers on this forum ,then search them on this forum

interesting viewing

suggest you start with estate agents

one even have their own heading at the top of the page

as I said money talks

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
10/03/2011 19:55

pupaden and philbailey

How would you expect any newspaper and this board to know who is telling the truth and who isn't.

So what would you suggest? that we carry out investigations prior to accepting any advertising? How do we determine who is right and who is wrong. It is easy to make off the cuff comments but perhaps you would both like to explain the way you think it should be done.

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
10/03/2011 20:19

msg 32 you are making my point

money talks ,no one will stop taking advertising no matter who it is

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
10/03/2011 20:55

philbailey

You are skirting around my question.

How would you regulate it?

Don't be shy.

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
10/03/2011 21:01

Personally I would not regulate it

I would take the money

The buyer should make up his own mind

EG, unwins advertise on here and have their own section of which most threads have been closed

People should be responsible for their own actions not blame the newspapers/forum

elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
10/03/2011 21:29

In the last few years C44 is full of praise for Olaytrans. What happened suddenly? Can this be a single bad incident or has their services deteriorated recently? I am just curious.

ismet

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
10/03/2011 21:34

Msg 36 if you read above it is not a single incident

3 as I read it

pupaden


Joined: 04/05/2008
Posts: 75

Message Posted:
10/03/2011 21:40

yes i agree it is hard to know who is telling the truth but if i were to be accused of something i had not done i would stand up and be counted and put my side of things as of yet olay are doing what they seem to do best and thats nothing wait for it all to go away and look for the next customer no you cant investigate everyone but you can refuse re-entry to those who show less than professional practice everyone knows olay read this forum so come on olay lets hear your side of things now is your chance

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
10/03/2011 21:43

Olaytrans advertise on this forum

and this is not the 1st thread complaining

I just used the search engine on here

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
10/03/2011 21:47

cacebaby, the site is http://www.northcyprusfreepress.com

TRNCvictim


Joined: 17/08/2010
Posts: 1417

Message Posted:
10/03/2011 22:14

philbailey (mess 35)



Why have Unwins been allowed to advertise on here? most living in the TRNC knew how corrupt Unwin's are/have been in the past, but continued to allow them to advertise on this forum! I agree people/victims should be responsible for their own actions, but newspapers/forums are responsible for honest reporting/advertising, and newspapers/forums should keep abreast of what happens on the ground? It was obvious years ago how corrupt Unwins are! obvious to most people/victims but not to Cyprus 44!!!!!!

smudger7


Joined: 15/08/2009
Posts: 30

Message Posted:
10/03/2011 22:57

I have been looking for shipping Companies for moving over in next couple of months and from negative postings had discounted Dolphin, Valentines and Olaytrans. Message 26 from moving abroad has my sympathy as this is my biggest bug bear and will not entertain such actions.

From initial discussions I have a good dialogue with Nick at Mid Wales Freight (whitevanman on Cyprus44), can anyone vouch for him?

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
11/03/2011 01:08

msg 41 I was not trying to name/shame

I do not know these companies

I was just replying to a question in msg 34

gates


Joined: 08/12/2008
Posts: 1096

Message Posted:
11/03/2011 09:24

olays have not had as much bad advertising as some of the others take dolphins i know 4 people that used them and had breakages this was 2 od yrs ago now they seem to have got there act together although expensive you are only as good as your staff we all go through some bad spots but we have to sort them out we have had to do guarantee work some disputable that bits been pushed over and such has anybody seen olay to me he seemed the sort of man that would stand buy his word pahaps he has sold out or somthing all i do know is they were the best

kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
11/03/2011 11:02

Gates - "olays have not had as much bad advertising as some of the others". So what? Does that make them OK then? I don't follow your logic.

Best of a bad bunch then is that it?

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
11/03/2011 11:31

i think a lot of you poeple dont realise that olaytrans is cyprus base which means that when you have paid your money you then get the answer tough shit when the service goes rapidly down hill as you know trying to make a claim or get anything sorted would take so long you would just give up now dolphin is also uk based there you got your uk rights



as for you alsancakjack i have seen many reply's from you on many different subjects and it seems to me that you like to wind up and piss off people on here i take it you don't have and problems or trouble with company's well that's good for you your lucky but when you lose out on over 10k you start to get a little bit unhappy be good to know if you had all the crap you would feel the same way i think yes it should be up to us who advertise good or bad company's look at the uk if we had more say then we wouldn't leave would we



i have posted on other site but they wont let you name and shame prob because they

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
11/03/2011 11:34

probably have shares in olaytrans malsancak can you tell me what info you need and do i contact you through the link you gave me



thank you all for keeping this open even if one family dont get conned its been worth it but as some have said hello olaytrans any response yet ?

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
11/03/2011 12:23

cacebaby,



Sorry you have lostand had damaged goods. We used Olaytrans 3 years ago they were brilliant. Around same time we used them there was a shipload that sunk the week before we had ours delivered think it was Dolphin1, people lost everything luckily some had insurance regretably others did not. You have used a company, but did not take out insurance, you have stated that a forklift lift truck damaged your container, was it Olaytrans or one of the harbour forklift trucks? Either way as you did not have insurance it is unfortunate that you have had a loss due to damage. In life accidents happen and unfortunately if you do not have insurance you invariably suffer. To me having read your post Olaytrans only appear to be at fult with lack of communication with you. The bottom line really though is you did not have insurance and most likely it was not Olaytrans themselves who caused the damage to the container.

kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
11/03/2011 13:01

japeal - so pleased for you that all went well. Maybe you don't appreciate that not everything can be covered by insurance?

Now, why don't you try reading message one again?

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
11/03/2011 17:46

japeal i take it you have shares in olaytrans ? by the way you sound if you have anything damaged

your attitude is oh well its life the damage was done in famagusta at the port were olaytrans are so it is there fault as weather i had insurance is not the issue the fact is the lies that they are telling and saying its the uk docks that damaged it



thank you kaiserphil yes he didn't read it properly but then you all ways get one

japeal



Joined: 12/09/2008
Posts: 1052

Message Posted:
11/03/2011 18:05

I do not have anything to do with Olaytrans, was merely stating we had no problems with them. YOu disagree with my view fine, but tonot have taken insurance out the only way I can see you tackling them would be to sue them. If so good luck.

ant33


Joined: 28/08/2010
Posts: 381

Message Posted:
12/03/2011 00:03

I used OlayTrans for trasporting a container with full of stuff to GB(Ireland) for us and 100% happy with it. They did everything for us, supplied boxes(free) and very helpfull. None of our stuff were damaged and I would recommend them to anyone. I am glad I used OlayTrans. Regards.

gates


Joined: 08/12/2008
Posts: 1096

Message Posted:
12/03/2011 09:27

mes 45 i did not say that this is the first i have heard of this and as you can see some people have had the good service i had and i know many others enjoyed also at a good rate i just dont understand what could have happened as i spent lots of hours with olay and he come over to me as a carring nice man that would put his self out to help and advise anybody as he did in my company just a dissapointment he has not come back or any body from his company to enlight as as to this poor blokes plight thats about it realy dissapointment

AnthonySmith


Joined: 14/05/2009
Posts: 455

Message Posted:
12/03/2011 09:53

Cacebaby, you have an axe to grind and that is understandable, but why aren't you being polite with your replies to people?

I had a great experience with Olaytrans a few years back and would definitely use them again, and recommend them to people.

Does that mean I have anything to do with Olaytrans? Absolutely not. They were cheaper than anyone else because they ship more than anyone else. That must happen for a reason.

I am sorry you have had problems. I'm sure you won't be the first or the last to have problems with shipping goods out.

Don't forget a ship, the Dolphin 2, went down with a lot of people's belongings on.

Pupaden, it's a complaint, not a judge and jury. Why should newspapers, or C44, not accept adverts from a company? We only have one side of the story here.

I would love to hear Olaytrans' answers myself. They are members here and should IMHO explain what has happened and what they are going to do about it.

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
12/03/2011 10:04

Cacebaby, as I don't have your email if you use the contact facility at http://www.northcyprusfreepress.com/contact-us/ then I'll continue the conversation off-board.

annie


Joined: 30/05/2007
Posts: 208

Message Posted:
12/03/2011 11:22

Not sure if it would be professional for company to respond on open forum about a clients problem, although it may prompt an official response that can then be disputed through the correct channels, can anything be done if no insurance against accidental damage is taken out? I suppose if you cause enough bad publicity they may pay out to protect their reputation from further damage that’s one way I suppose.



I sent goods to TRNC with no insurance, the things I brought over had no value but to me priceless. It was a risk I had to take if I wanted to have my possession with me.

I was fortunate that Valentines gave me the excellent service they did all my goods arrived on time, in one piece at a very good price.

I know nothing of Olytrans other than what I have read but do hope that all the businesses on here put at risk by bad publicity do in fact deserve it. In my opinion Valentines don’t but unless enough good comments outweigh bad!! Unfortunate fact happy customers dont shout

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
12/03/2011 11:47

Stick to members of the British Association of Removers (BAR) at http://www.bar.co.uk as they automatically insure your property.

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
12/03/2011 13:05

thanks malsancak i will contact you throught that address you gave me



as for being unpolite i don't think i am you see its typical of you not to see both sides just because you had such a great time with them that's fine good for you would your opinion be the same if you had you stuff damaged what you forget that if people don't complain then things don't get changed and its people like me and others who do complain that make your shipping a good one so we have done the hard work for you how many people out there think there items are covered by insurance but in the small print has a clause only covered from loading and unloading the container not putting it from lorry to boat is the insurance worth it then ? i don't think so any decent company who value there reputation would reply they have my details they can call or email me but they wont

smithy


Joined: 17/07/2008
Posts: 5301

Message Posted:
12/03/2011 13:23

Sorry about all your problems, I always stick with JO VALENTINE

shipped my crate back within 10 days no extras and no breakages, great company

Sheila

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
12/03/2011 13:35

thanks smithy i did get a quote from them but they wanted me to pay the whole amount upfront were olytrans did half Cyprus the rest in the uk and they also were more expensive they came across more professional than olaytrans that will teach me to go cheaper they do say you only get what you pay for

Johnatcastle


Joined: 23/07/2009
Posts: 163

Message Posted:
12/03/2011 13:58

REF Mess 57: WRONG!!

The BAR is an association, nothing more. The fact they have a badge and have paid their membership fee DOES NOT mean they automatically insure you goods. They will carry their own removers block policy but they DO NOT HAVE to cover the goods unless you instruct them (and pay) them to. It also does NOT mean they are automatically a good comapny!! Having been in the UK removals industry for nearly 25 years I should know. I have seen some shocking work by BAR members and some very very very good work by NON BAR companies.

If you don't want insurance then they won't insure it. Also you DON'T HAVE to take the policy with the shippers you are using you can get your own insurance via a specialist broker. If anyone wants a brokers name let me know. Also it IS NORMAL PRACTICE to pay the bill up front as paying the invoice means the contract is in force.

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
13/03/2011 19:27

still no reply olaytrans ?

Rambo3


Joined: 22/09/2010
Posts: 96

Message Posted:
13/03/2011 20:19

They don't reply on Cyprus44!!

Johnatcastle


Joined: 23/07/2009
Posts: 163

Message Posted:
13/03/2011 20:30

Cacebaby have you tried your household contents policy? It may be insured via that route.

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
14/03/2011 08:15

johnacastle, BAR have successfully pressured members into paying compensation to customers - try doing that on your own.

Johnatcastle


Joined: 23/07/2009
Posts: 163

Message Posted:
14/03/2011 22:04

I personally have never heard of BAR pressuring a member into paying compensation to anyone! Where did you hear this?? Why would they? Who is it that pay the BAR fees? Yes that's right, their members! Therefore they do everything in their power to help THEIR members. It's like an insurance assessor saying they are independant when in fact they are being paid via a pool of money paid for by insurance companies!!! In any case the insurers (whether from a BAR or non BAR company) still need their premiums to be paid for any insurance to be in place. If you pay it's insured if you don't it's not!

We as an independant company (and NOT BAR members) do in fact automatically insure our customers goods whilst in our custody and control without any need for extra payment but we do this to cover ourselves aswell as our customers. There are other companies that do this but most do not and will offer you insurance as an 'extra' because there is money to be made in selling the premium.

Johnatcastle


Joined: 23/07/2009
Posts: 163

Message Posted:
14/03/2011 22:21

I do not want to dilute this thread for Cacebaby and am truly sorry that he has had such a bad experience. It hurts all movers when things go wrong. Every company (including myself) does have incidents of things not going 100% right. It's just a fact of life that you can NOT be perfect every single time. The real test is how you deal with any such mishaps and Olaytrans seem to have handled this badly. Although Cacebaby does say he packed the container himself which would invalidate any insurance anyway! £100 to repack a 20ft container of effects is waaaayyy toooo loooww!! It should be more like £1000. If they offered insurance for the whole shipment at £500 then that too is cheaper than I would expect. Usually expect to pay 2 -3% of value. So say £30,000 at 2.5% would be £750 anyway. It's not unreasonable for them to say the damage happened in UK and container could have been repaired in UK dock. Just playing devils advocate here!!!!

MsGarnet


Joined: 04/01/2009
Posts: 989

Message Posted:
15/03/2011 01:15

As I have posted on this board before, we used Dolphin, packed a van up to the hilt with fridge freezer, cooker, clothes, anything and everything we could think of for the new apartment - they collected the packed van from our home in England, took all the way to TRNC and once there, not one single thing was missing, or broken. The only criticism we had, was it arrived there a few weeks later than they said - but whenever we rang them they always were polite and kept us up to speed on where the van was, and the change of arrival date at TRNC port. I know others have had probs - but as others have said on this thread, no-one is perfect, one has to factor in the human element, but we were 100% delighted, this was three years ago now.

geetee53


Joined: 11/01/2011
Posts: 42

Message Posted:
15/03/2011 09:15

We used Olaytrans to have our container delivered here, from the Middle East. They were first class - very efficient, very helpful and easy to talk to. Would use them again.

billybob


Joined: 29/03/2008
Posts: 576

Message Posted:
15/03/2011 09:44

Mal message 65 your message 57 states they 'automatically insure your property' as this was not true please retract lol

kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
15/03/2011 09:57

Johnatcastle - "Every company (including myself) does have incidents of things not going 100% right. It's just a fact of life that you can NOT be perfect every single time".

Agreed. Have you ever been completely unable to trace the whole of someone's goods? If so, I bet you didn't flannel, telling them first that their goods had accidentally been sent to England, then that they were actually on their way to Germany (where they should have gone), then that they were in France and would arrive on a specific date. Finally admitting that they hadn't the faintest idea where they were.

But I did get my money back. However, there is no way that the loss of some items can be compensated for, insurance or no insurance.

It is good that a number of people have used Olaytrans and been satisfied. I went to them on recommendation. They successfully shipped all of my ex-Wife's goods to Yorkshire.

That doesn't alter the fact that they lost all of mine.

kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
15/03/2011 09:59

cont'd...... So it is pointless anyone telling me "Well, I didn't have any problem, and would gladly use them again".

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
15/03/2011 11:21

johnnacastle i did not say they charged me £100 for a 20' i myself loaded the 20' and paceked it not one thing was damaged until olaytrans put a forklift spike through the side of the container the remainder of the 20' had to go on a part load which they said was not good enough packed for a part load but was ok for a 20' ? why ? they told me they had to repack it all at a cost of £100 they did not and the packing material was second hand and was prob all ready paid for buy some other customer they conned i was told that was going to be shipped the same time as my first load they lied again that took 5 months

spiros


Joined: 31/12/2010
Posts: 10

Message Posted:
15/03/2011 12:07

cacebaby,Spiros understand your anger and want revenge,but happen,move on,you took chance on cheapest price,no insurance,forum not really place for company to discuss matters between you and them,private matter

kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
15/03/2011 12:37

Spiros, cacebaby has as much right to tell people on this board what happened to him, and how he was treated, as you have to make your comment.

As he can get no response from them, maybe he hoped that as they read this board this might prompt them into taking some action. You think of that?

tattlad


Joined: 13/12/2008
Posts: 479

Message Posted:
15/03/2011 13:36

I wanted to ship my bike over so rang around for prices, Olytrans was £2300, Jo Valentine £1700, Euromed £550, so guess where I went, if anyone is shipping anything my advice is to speak to Euromed, they ship Girne/Felixtowe and Felixtowe/Girne, it takes 6 weeks, and the are by far the cheapest.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
15/03/2011 14:06

Phil Msg 76 - Price is not all so I'm sure the Cyprus44 readership are waiting with bated breath to find out how well your bike has suffered the journey and if you are a happy biker.

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
15/03/2011 14:22

Becoming a habit?



http://www.cyprus44.com/forums/58328.asp

tattlad


Joined: 13/12/2008
Posts: 479

Message Posted:
15/03/2011 14:44

flightholiday msg 77.

The bike arrived as it left, in perfect condition, unlike some of the things I've seen arrive via other shipping companies, please don't try and justify high prices by asking if it came in heap, well it didn't, there wasn't even a scratch on it, and yes my teeth are full of flies so I am a happy biker.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
15/03/2011 15:29

Phil Msg 79 - I was not justifying high prices nor did I imply that you were going to get a heap; just asking.

As I am sure you are aware the way that anything suffers a journey can be largely down to packing, handling and protection.

Look at your next purchase of things electonic and see how much protection is in place when you get it let alone what was used before you saw your new toy, thingssuch as cartons, pallets, foam etc.

All things that travel round the world are handled very often and not by the same people or the carrier that you employ so unhappily accidents can happen and things get damaged or stolen.

PS I am glad you are getting the flies in the teeth (if only as it's fewer for me to encounter when next over) and you are happy.

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
15/03/2011 17:22

the example of BAR pursuing a member to pay up in in an email sent to me which hopefully I'll be using when cacebaby forwards evidence for his own case. As for retracting the statement that BAR members insure property, I'm quoting BAR's own website where it says "No matter how much care is taken with packing and handling, accidents do sometimes happen. All member companies must have insurance which meets BAR standards." I may have misunderstood this but it seems to mean that BAR companies must be covered in case of accidents. I've emailed them for further information.

tattlad


Joined: 13/12/2008
Posts: 479

Message Posted:
15/03/2011 17:35

flightholiday, msg 80.

Then why imply that it should have suffered ??? I can only imagine that it was because the price was so low, and as you have pointed out if you pack things correctly then why should it get damaged.

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
15/03/2011 18:13

Phil Msg 82 - We are going off thread but I was using the word as - to suffer - meaning experience or undergo not as in pain, hurt or damage. I did ask how well not how badly did your bike fare it's journey.

I have no problems with low prices (I try to achieve them for my customers) as long as they are economic to both parties. I was just asking for a status which you have made clear was good which is what any user of the BB would hope to know.

LivingNC



Joined: 15/07/2009
Posts: 34

Message Posted:
15/03/2011 21:27

sorry to hear your bad experience...there are a lot of bad boy shipping companies out there... and olaytrans i have never heard of !!! where did u find them ?!?!?



these guys are cool for anyone else in the future:

http://www.livingnorthcyprus.com/DirectoryListings.aspx?t=20



http://www.removalstocyprus.co.uk/

Johnatcastle


Joined: 23/07/2009
Posts: 163

Message Posted:
15/03/2011 22:05

Ref mess 71. No I have never completely lost a clients effects and then lied about it. I never would. I am not making excuses for their actions, far from it. And your right, no insurance will compensate for such a loss. It is extremely difficult to just 'lose' a container as it has a very defined paper trail..

Ref mess 73, sorry I misunderstood you. £100 to re-pack a few items sounds better. We too try and use 2nd hand materials if possible (not dirty bubblewrap though!) it saves us money and is kinder to the environment. The reason that a part (LCL) and full load (FCL) have different requirements for packing is that your 20ft was loaded by yourself thus YOU are responsible for any damage that occurs whilst the effects are in the container i,e scratches, dents etc. When it is sent via part load and they stack it then they are responsible for the WHOLE load. If your poor packing was responsible for the damage of another clients goods then they would have to pay for it...CONT

Johnatcastle


Joined: 23/07/2009
Posts: 163

Message Posted:
15/03/2011 22:17

I am not defending Olaytrans behaviour but just trying to explain some of their actions and also trying to help people understand the 'other' side (does that make sense?...)

Ref mess 81. Yes I am sure all the BAR co's have got insurance as I stated in an earlier post, but this is not 'passed' on as cover for their customers. They WILL charge extra for that. Some large UK removers make a lot of their profit just selling insurance cover. Look at all their T's & C's .

This is an extract from the BAR T's & C's (check for yourself on google..)

3.1 It will be your responsibility to:

3.1.1 Arrange adequate insurance cover for the goods submitted for removal

transit and/or storage, against all insurable risks as Our liability is limited

under clauses 8.1 and 8.2.

Here is another extract:

All members must, as a condition of their membership, offer to arrange suitable insurance for moving and storage which meet strict standards for your benefit, and not that of your removal company.

cacebaby



Joined: 03/03/2009
Posts: 109

Message Posted:
16/03/2011 01:35

no it dont make sense when they charge you £100 for repacking all the part load but they didnt do it



malsancak i sent you an email did you get it ?

malsancak


Joined: 23/08/2009
Posts: 2874

Message Posted:
16/03/2011 10:31

cacebaby, I've receive one email from you and replied but so far have received no specific information about the removal

tattlad


Joined: 13/12/2008
Posts: 479

Message Posted:
16/03/2011 11:40

flightholiday, msg 80.

Now I see why you made those comments, your in the business, seems like you don't like the idea of someone being lots cheaper, can't compete with those prices then eh! ;)

flightholiday


Joined: 19/07/2007
Posts: 3217

Message Posted:
16/03/2011 20:17

Phil Msg 89 - No, we are not in that business. You might see from our other posts we are mainly into people and four legged friends transport, holidays, insurances etc.