I cannot use my phone

judyr


Joined: 07/07/2009
Posts: 956

Message Posted:
11/03/2011 10:35

Please can anyone advise me please. I cannot use my phone. I tried the sim card in another phone and no joy. I have tried it now in 4 different phones and have no connection. I understood that the Sim would not work if it was not used for 3 months but I have been using it almost daily. However it is probably about 3 months since I topped up. I paid approx £50 so that I would not run out and I have checked the balance and still have 300 credits. Surely I won't have been cut off?!

martinD41


Joined: 06/09/2010
Posts: 3001

Message Posted:
11/03/2011 10:41

It probably has been cut off....Here it's a case of "USE" it or" LOOSE" it............The same thing happened to me,sorry...

judyr


Joined: 07/07/2009
Posts: 956

Message Posted:
11/03/2011 10:44

Yes but i have been using it daily. I kept getting messages in turkish that I could not understand so asked the Turkcell office when I paid my internet on Wednesday. She read the message and said i could go to Customer services and have the messages stopped. There being a queue i didn't bother. however she failed to tell me if it said it was about to be cut off!!

arrry



Joined: 19/08/2008
Posts: 1235

Message Posted:
11/03/2011 10:49

I think it'a the three month thing that is the problem . If you top it up with 10 lira you have another three months again . it doesn't matter how much credit you have , it is the length of " non top up " time. Weird and wonderful system !!

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
11/03/2011 10:50

If you top it up at the Turkcell office you might get it re-connected

judyr


Joined: 07/07/2009
Posts: 956

Message Posted:
11/03/2011 10:51

Presumably they can unlock it and i can keep my number? Just can't understand why they didn't tell me the other day when they read the messages! Thanks will go in and challenge them.

martinD41


Joined: 06/09/2010
Posts: 3001

Message Posted:
11/03/2011 11:36

Ask I think rather than Challenge,after all they only work there

arrry



Joined: 19/08/2008
Posts: 1235

Message Posted:
11/03/2011 11:59

Judy ....i think once you top up , it will unlock itself ! But on the other hand .........this is North Cyprus .!!!

Tango1


Joined: 19/02/2011
Posts: 1151

Message Posted:
11/03/2011 12:19

Has anyone been to the Turkcell office to try and get all the "spam" stopped? I'm getting anything up to 6 or 8 text messages a day from Hotels, Shops, Mobile phone companies etc. It really is becoming a nuisance. Sorry if I've gone off topic a little!!



Tango1

rejela


Joined: 09/02/2011
Posts: 293

Message Posted:
11/03/2011 12:48

Try calling the Turkcell customer care number which is 4440533 ( a free call) it wil be answered by an automated message, you will be given the chance to dial 77 for English speaking adviser. Generally they are really helpfull.

For someone reading this who uses Telsim (vodaphone0, dial 4440542 and then dial 94 tospeak to an english speaking operator. they will be able to advise if the account has been closed or if you need to add more contour (credit) to get the phone working. Usually your credit isn't lost but is usable after more credit has been added. Good luck.

judyr


Joined: 07/07/2009
Posts: 956

Message Posted:
11/03/2011 13:22

Thanks. Just been to Turkcell in Girne - paid 6tl for 100 credits and phone now works and original credits still there! Luckily didn't have to have a new number!

moonstone


Joined: 27/08/2009
Posts: 158

Message Posted:
11/03/2011 13:29

Turkcell pay an go sim cards has a time line. After 3 months of not topping up, you will not be able to make any calls but will be able to receive them. After another 3 months you can not make or receive any calls. And finally if you have not topped up for over 10 months, it gets cut off and you have to buy a new sim card. If you make sure to top up your phone at least every 3 months, you should be fine.

This system is also similar to their 3G internet pay an go sim cards.

Hope this helps.

jax47


Joined: 03/10/2008
Posts: 102

Message Posted:
11/03/2011 14:03

If you search at the top of this page "Turkcell Sim Help Required" you will find postings started April 09. Message 11 onwards from Millzer is extremely helpful.....I actually printed all this info off and it has worked fine for us, no problems at all.



When we come back to TRNC after a long time has elapsed, I make sure I've got a top up card in my purse and top the credit up as soon as we arrive and all our previous credit is still there.



Hope this helps

MrsSnakes



Joined: 19/12/2008
Posts: 1100

Message Posted:
11/03/2011 14:32

This explains why our second emergency phone with credits on it suddenly froze!! I did not know that if you didnt top it up within three months, you loose the credits!! I had used it regulary for a few texts to keep in touch when I am out and about and could not understand the other week why I suddenly had no service!! Guess not to overload it with too much credit for the 'light user'!!

stevo-london


Joined: 23/10/2010
Posts: 253

Message Posted:
11/03/2011 15:08

I had same problem , if you act quick they will re-open the line for you