Full Marks to Turkcell

Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
27/03/2011 05:22

I went to the Turkcell stand at Lemar, topped up with 2000 units and asked the girl to check I had international roaming as I was going to Thailand. She told me I needed their "WORLD" service which she did for me and I found that 1500 units had been deducted but she explained that I now had 2 hours international calls anywhere in the world. Fine - I called Thailand a couple of times before I went and saw that my balance was reduced by a few minutes..

But when I got to Thaliand I found that every call I made (both within Thailand and back to TRNC ) were deducted from my few remaining standard units and my 'international time' wasn't touched. I tried to call Turkcell but after a lot of waiting I gave up. Instead I left a message via their website. A few days later my "WORLD" service had been reversed, my 1500 units restored and the 200 units I wasted trying to contact them were refunded.

So thank you Turkcell for listening and understanding - I wish more companies were the same.

scoobydoo


Joined: 10/11/2008
Posts: 2434

Message Posted:
27/03/2011 07:46

I also wish to thank Turkcell for giving/selling a list of their customers contact numbers as a resulut so many of us get inundated daily with text messages all in Turkish that we so desperately need!!!



I have asked them to block them and they said it has nothing to do with them.





'So thank you Turkcell for listening and understanding - I wish more companies were the same. '

Deniz1


Joined: 28/07/2009
Posts: 3829

Message Posted:
27/03/2011 09:20

you have to contact Telsim they will block it as its them that started it. Apparently Turkcell are obliged to share numbers with them.

2bfrank


Joined: 27/03/2011
Posts: 10

Message Posted:
27/03/2011 09:54

I have asked them to block them and they said it has nothing to do with them.



they told me the same on Friday of last week.