TRNC-So unhappy about the Samsung TV dealer by Karakum Lemar KyreniaNorth Cyprus Forums Homepage Join Cyprus44 Board | Already a member? Login
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bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 10/08/2011 15:18 | Join or Login to Reply | Message 1 of 38 in Discussion |
| All Samsung dealers give 2 years warranty while 'luckily'!- this one gives 1 year waranty to TVs. I was told 2 years while i was buying. TV had vertical lines on the screen I was told that the panel must be replaced. The cost is 1500-2000 TL! New one is 2200 TL! What would you do? |
Pugwash
Joined: 06/09/2010 Posts: 1797
Message Posted: 10/08/2011 15:28 | Join or Login to Reply | Message 2 of 38 in Discussion |
| It does say this about warranty periods on the Samsung website Television – LED, LCD & Plasma Screen size 32” or less Carry in 12 months Screen size 37” or greater In-home 12 months DVD/VCR Carry in/Pick up & return 12 months Blu-ray Carry-in/Pick up & return 12 months Home cinema Carry-in/Pick up & return 12 months MP3 Postal return 12 months Maybe you should contact them ? http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 10/08/2011 16:38 | Join or Login to Reply | Message 3 of 38 in Discussion |
| Thank you. All the Samsung dealers in North Cyprus give 2 years why should this one be 1 year? Mine was imported from Slovakia . (Says at the back of the gadget) |
Pugwash
Joined: 06/09/2010 Posts: 1797
Message Posted: 10/08/2011 16:53 | Join or Login to Reply | Message 4 of 38 in Discussion |
| Now that is a tricky question bookworm |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 08/09/2011 17:26 | Join or Login to Reply | Message 5 of 38 in Discussion |
| The problem is worse now! They took the Tv on the day I posted this They brought it back in a worse condition,today! The answer is 'It was going to be this way itself ,anyway! It turns on and turns off itself.No pictures. Do you take something to look at and give it back it back this way?! We need shops like Dixons or PCWorld in this country.... |
mmmmmm
Joined: 19/12/2008 Posts: 8398
Message Posted: 08/09/2011 18:20 | Join or Login to Reply | Message 6 of 38 in Discussion |
| IF you had bought it in the 'south' / UK or any other place that adheres to EU warranty practice they have to comply with a little known EU Directive ( overrides national law if not as 'generous) that give you TWO years protection. Suggest writing to Samsung, before accepting any charges. |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 08/09/2011 18:25 | Join or Login to Reply | Message 7 of 38 in Discussion |
| Thank you .I will do that. I miss good old Dixons and Currys... |
Justme
Joined: 08/09/2011 Posts: 16
Message Posted: 08/09/2011 20:07 | Join or Login to Reply | Message 8 of 38 in Discussion |
| How big is you tv bookworm? |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 08/09/2011 21:03 | Join or Login to Reply | Message 9 of 38 in Discussion |
| I didn't measure but it is quite big. |
Justme
Joined: 08/09/2011 Posts: 16
Message Posted: 08/09/2011 21:05 | Join or Login to Reply | Message 10 of 38 in Discussion |
| Oh ok it must be for that price then. |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 08/09/2011 21:06 | Join or Login to Reply | Message 11 of 38 in Discussion |
| Sorry ,80 inches |
Justme
Joined: 08/09/2011 Posts: 16
Message Posted: 08/09/2011 21:13 | Join or Login to Reply | Message 12 of 38 in Discussion |
| 80 inches?? thats not possible bookworm i will check for you in currys to get advice if you want me to? |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 08/09/2011 21:14 | Join or Login to Reply | Message 13 of 38 in Discussion |
| Sorry again. 42 inches. These sellers do everything to get your money and try not to do a single thing! They are so rude. |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 08/09/2011 22:39 | Join or Login to Reply | Message 15 of 38 in Discussion |
| I won't comment about moving here but I can see some hyenas rubbing their hands,already... I you haven't got anything to do with anybody ,if you don't let yourself in the hands saying 'We can sort everything out for you swiftly' this is a place to live... My Tv isn't even LED.Just an LCD! |
Agobard
Joined: 20/08/2008 Posts: 271
Message Posted: 09/09/2011 16:25 | Join or Login to Reply | Message 16 of 38 in Discussion |
| I'd go round to the Vestel shop next door to Digiturk and buy a new 42 inch LCD for 1199TL delivered. Bought one there about a month ago. |
Trotsky
Joined: 30/08/2011 Posts: 51
Message Posted: 09/09/2011 16:49 | Join or Login to Reply | Message 17 of 38 in Discussion |
| Insist on a written guarantee when ever you buy in kktc. |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 09/09/2011 19:52 | Join or Login to Reply | Message 18 of 38 in Discussion |
| I was phoned and told by the dealer that I should ashame of myself doing their wrong-doing public! I read it this way: 'Keep quiet and sit down!' |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 09/09/2011 20:52 | Join or Login to Reply | Message 19 of 38 in Discussion |
| I was phoned and told by the dealer that I should be ashamed of myself for doing their wrong-doing public! I read it this way: 'Keep quiet and sit down!' |
russianbabe
Joined: 19/08/2011 Posts: 130
Message Posted: 10/09/2011 21:22 | Join or Login to Reply | Message 20 of 38 in Discussion |
| i wont be spending my money there but in all fairness get it in writing |
mmmmmm
Joined: 19/12/2008 Posts: 8398
Message Posted: 10/09/2011 22:39 | Join or Login to Reply | Message 21 of 38 in Discussion |
| Bookworm.. did you write to Samsung? You should tell 'em about your treatment.. |
cyprustimes
Joined: 22/10/2010 Posts: 867
Message Posted: 11/09/2011 08:11 | Join or Login to Reply | Message 22 of 38 in Discussion |
| vestal best deal ...... |
Carndi
Joined: 12/06/2009 Posts: 613
Message Posted: 11/09/2011 10:37 | Join or Login to Reply | Message 23 of 38 in Discussion |
| Buy your electrical good from Argilec ( spelling ) as they do honour warranties and have a good after sales service. |
scruffdog
Joined: 09/12/2008 Posts: 742
Message Posted: 11/09/2011 10:42 | Join or Login to Reply | Message 24 of 38 in Discussion |
| Was this problem not caused by a power surge, if so household insurance should cover the repair. I do not think any manufacturer will honour problems from power surges. |
Washerman
Joined: 19/09/2008 Posts: 2301
Message Posted: 11/09/2011 10:47 | Join or Login to Reply | Message 25 of 38 in Discussion |
| Electricity supply in the TRNC is a problem. Surges, Brown Outs etc. Did you have voltage regulator, UPS, surge protection installed ? Some insurers do cover for damage to electrical items. You will find that most electrical suppliers will not cover faults caused by sub-standard electrical supply (if in fact, this is what has caused your problem) Kibtek aren't receptive to complaints either ! |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 11/09/2011 20:24 | Join or Login to Reply | Message 26 of 38 in Discussion |
| I didn't contact the samsung yet because I am expecting the dealer to call and accept the responsibility. I have a voltage regulator against the changes in the power surge. Guess who sold it to me? Same dealer sold the TV to me and emphasised that if i don't have it ,the warranty won't cover the TV! I learnt that some electrical devices are declared as broken etc while passing through the customs and NOT CHARGED .At this point the law says to the importer that these goods can't be sold in the country becuse they can't be given any warranty!That means if you sell it to someone it is ILLEGAL. This point is very important. I think my TV is possibly one of these. So if someone is selling you an electrical gadget and not giving you any warranty just take the serial number and walk to the customs! That is what i am going to do... |
eyebob
Joined: 22/06/2010 Posts: 143
Message Posted: 11/09/2011 22:10 | Join or Login to Reply | Message 27 of 38 in Discussion |
| Ref message 14; So because you don`t like the price of tellies here you think it is a terrible country, think you`d be better staying in the the UK with good old Currys.There is a lot more to life than watching the box. |
Wireless
Joined: 10/08/2008 Posts: 157
Message Posted: 11/09/2011 23:49 | Join or Login to Reply | Message 28 of 38 in Discussion |
| I bought a Sony Laptop computer from a major dealer in the USA while on a trip - by the time I got it to the UK it no longer worked (3 days) - I comtacted the dealer - they sent me to Sony - Sony sent me to the dealer - £1500 this cost - I finally claimed on the credit card - your experience is not normal bigger shops do better at avoiding warranty than smaller retailers - if anyone is put off living in the TRNC because of it then you need to rethink your reasons for moving anywhere. The whole reason WE like TRNC is that there is no Curries, Dixons, M&S - if you want that go to the South, stay in the UK, but do not go to the TRNC - certainly do not go to the USA |
elko2
Joined: 24/07/2007 Posts: 4400
Message Posted: 12/09/2011 00:16 | Join or Login to Reply | Message 29 of 38 in Discussion |
| According to Clause 11(5) Consumer Protection Law 40-2003, you have a minimum guarantee of two years. Throw the book at them. Print a copy of this law and draw their attention to Clause 11(5) and make threats about suing them. It may work. Here is a copy of the original law in Turkish: http://dl.dropbox.com/u/26171843/40-2003%20Consumer%20Protection.doc Good luck. ismet PS: I had a quick look at this law and you can lodge a written complaint to the District Office (Kaymakamlik) presumably in Turkish and the committe dealing with such complaints must deal with it within two months. |
elko2
Joined: 24/07/2007 Posts: 4400
Message Posted: 12/09/2011 09:38 | Join or Login to Reply | Message 30 of 38 in Discussion |
| I think this is an important thread and should not be allowed to slip down the list too fast. I wish I had the time to translate the local Consumers Protection Act, Law no. 40-2003 ismet |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 12/09/2011 13:58 | Join or Login to Reply | Message 31 of 38 in Discussion |
| This advice is realy valuable for me. Thank you Mr İsmet. We are all fed up with all these irresponsible and irrespectful traders. They -somehow- always get away with it! I am still waiting for a response from this trader before I can proceed further with any legal action. I can translate the document .That's no problem. I am sure people like these put people off coming to North Cyprus or make them leave the country permanently. |
me-style
Joined: 03/08/2010 Posts: 150
Message Posted: 13/09/2011 01:09 | Join or Login to Reply | Message 32 of 38 in Discussion |
| The best thing to do is to buy from another dealer then this guy, there is 2 other dealers of samsung in kyrenia, Bookworm you already buy from him and the last thing you should do is to wait for the dealer to contact you, there is only one way and that is to contact him and you tell him ver clearly what you want and when. You have to show attitude. Good luck. |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 14/09/2011 07:14 | Join or Login to Reply | Message 33 of 38 in Discussion |
| The warranty for TVs is 2 years in the other shops ! Thank you.I wish it doesn't happen to any of you. |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 14/09/2011 15:28 | Join or Login to Reply | Message 34 of 38 in Discussion |
| I was offered to get on one of the local TV channels ,today. First,I am trying the peaceful ways to force the dealer to sort it out... |
me-style
Joined: 03/08/2010 Posts: 150
Message Posted: 18/09/2011 23:20 | Join or Login to Reply | Message 35 of 38 in Discussion |
| Bookworm, him to sort it out hmmm, he sold a tv so why hurry? |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 29/09/2011 22:54 | Join or Login to Reply | Message 36 of 38 in Discussion |
| Exactly.Still working on it. Samsung Electronics' main distributor in the TRNC , put a full page advert- relatig partly this issue- on the local paper Kıbrıs ,today (29.9.2011) saying that no one should buy any samsung product from the unauthorized dealers (like this one ). How would I know,then? I am honestly still in shock... |
erolz
Joined: 17/11/2008 Posts: 3456
Message Posted: 30/09/2011 04:30 | Join or Login to Reply | Message 37 of 38 in Discussion |
| bookworm for general info who is the main distributor for samsung in the TRNC then ? Who put the advert in the paper (company name) ? |
bookworm
Joined: 10/07/2010 Posts: 340
Message Posted: 30/09/2011 13:41 | Join or Login to Reply | Message 38 of 38 in Discussion |
| The main distributor is Suitex in Nicosia -Lefkoşa... On the way to the UK embassy from the Tulip Hotel. On the left after the museum dedicated to a family murdered brutally by greeks in 1963. |
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