Ok, I give up ...help needed please

CarrieRBag



Joined: 23/12/2008
Posts: 1374

Message Posted:
11/08/2011 13:31

I am running Windows Vista Home Premium and have a Lexmark X2310 printer. I need to download the Lexmark All in One Centre and have been trying for the best part of 3 hours now..to no avail. The disc I have for the printer is not compatible and I have been to the Lexmark website. It seems to download some of it (How to uninstall and launch manager but not the actual part to scan, print etc).



Is there any kind Techie out there who can give me a fool-proof link to use so that I can do it????



Thanks

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
11/08/2011 13:44

Have you Vista 32 Bit of 64 bit - can be found from Right mouse clicking my 'computer'



32 bit : http://support.lexmark.com/index?page=content&id=DR14351&docLocale=en_US&segType=recommendedSegmentMICROSOFT



64 bit : http://support.lexmark.com/index?page=content&id=DR7340&docLocale=en_US&segType=recommendedSegmentMICROSOFT

mmmmmm



Joined: 19/12/2008
Posts: 8398

Message Posted:
11/08/2011 13:46

This is the link to the actual 32 bit download - approx 40 Mb



http://downloads.lexmark.com/downloads/cpd/cjr2300EN.exe

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
11/08/2011 13:47

Are you using windows vista 32 bit or 64 bit as there are different drivers for each version and you need to use the correct ones. If you right click on 'my computer' and select properties it should say if you have 32bit or 64 bit windows vista.



A complete package of all the software you need including drivers should be downloadable here for 32 bit



http://support.lexmark.com/index?page=content&id=DR14351&actp=search&viewlocale=en_US&segment=SUPPORT&productCode=LEXMARK_X2310&locale=EN&userlocale=EN_US&searchid=1313059295593



and here for 64bit



http://support.lexmark.com/index?page=content&id=DR7340&actp=search&viewlocale=en_US&segment=SUPPORT&productCode=LEXMARK_X2310&locale=EN&userlocale=EN_US&searchid=1313059295593



hopr that helps

CarrieRBag



Joined: 23/12/2008
Posts: 1374

Message Posted:
11/08/2011 14:36

Thank you both. I have tried the links before and it does not download all the components but I am trying again.



I am running 32bit

CarrieRBag



Joined: 23/12/2008
Posts: 1374

Message Posted:
11/08/2011 14:49

Nope, tried those (they were the ones I tried before posting here) and I can still only see the Unistaller and Launch Manager.. no sign of the All in One Centre... this is SO frustrating!

nurseawful



Joined: 06/02/2009
Posts: 5934

Message Posted:
11/08/2011 15:08

Sue I am having the same problem setting up an HP deskjet all in one.



Managed to print out a wireless network test report which say amongst other thing,



'Your HP printer cannot find your access point. Check that your access point is powered on. Check that your HP printer network name (SSID) matches your access point network name (SSID). If they don't match exactely, run the wireless network setup to configure your HP printer'



Think a trip to Laconic is on the cards or I also will be at this all day!



Chris

Inkman


Joined: 22/03/2011
Posts: 208

Message Posted:
11/08/2011 16:35

If you have any problems with getting sorted and I will gladly help out where possible.



Phone Cartridge Island, email me there john@cartridgeisland.com if needed

CarrieRBag



Joined: 23/12/2008
Posts: 1374

Message Posted:
11/08/2011 16:50

Thanks Inkman.... I assume I have to bring the printer too! Bu**er is what I say Chris! I did have the printer set up on my computer.. then it just disappeared and re-appeared on my husband's when he had not put it on! Gremlins me thinks!!!!!

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
11/08/2011 17:04

The problem couldn't be a "genuine Windows Vista version" - for only 35 Lira, could it?!

lovingcyprus


Joined: 02/03/2007
Posts: 1272

Message Posted:
11/08/2011 17:06

CarrieRBag



Try doing a system restore to a date prior to the problem happened

CarrieRBag



Joined: 23/12/2008
Posts: 1374

Message Posted:
11/08/2011 17:10

No DC, my laptop came with Vista on it. I did have it on before but it disappeared... how I do not know.



Happened ages ago and lots of updates since so system restore not really an option.



Guess I have to bite the bullet and go to a shop......hate to be beaten by the beastly machine!!!!!!

Inkman


Joined: 22/03/2011
Posts: 208

Message Posted:
11/08/2011 18:22

CarrieRBag the offer still stands, check printer then if necessay i'll check your laptop if you want. Don't listen to alot of advice, some little knowledge can be harmfull.

CarrieRBag



Joined: 23/12/2008
Posts: 1374

Message Posted:
11/08/2011 19:25

Thank you Inkman

lovingcyprus


Joined: 02/03/2007
Posts: 1272

Message Posted:
15/08/2011 21:37

Has your problem been sorted???????????????????

Hector


Joined: 26/08/2008
Posts: 2352

Message Posted:
15/08/2011 21:43

Have you tried the Microsoft Fixit webpage?



http://support.microsoft.com/fixit/



Well worth giving that a try.