Does anyone know the proper procedure if you prang a hire car

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
16/08/2011 21:55

Please, does anyone know the procedure if you prang a hire car but no one else is involved.

My friend was returning home last night on an un-lit road and as he took a sharp bend caught the kerb with his bumper and it tore the bumper off.

No other vehicles involved so thought he would report it this morning only to be told he has to pay 1800 TL for a new bumper plus 200 pounds excess.

I thought hire cars were fully comp

EssexPhil


Joined: 04/04/2011
Posts: 38

Message Posted:
16/08/2011 21:59

Need to check out if paid collision damage waver and check excess payable on hire agreement . Usually asked if you want to pay extra insurance when hiring to cover this .

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
16/08/2011 22:01

Ouch,

did thet ask for fully comp insurance

or not check before hand ?

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
16/08/2011 22:06

Yes, they did pay the collision damage waver, the 200 pounds excess they agree with but surely they shouldn't have to pay for the repair also

birdman



Joined: 20/09/2010
Posts: 690

Message Posted:
16/08/2011 22:17

Pay the £200 excess only and tell them to poke the rest where the sun doesn't shine !

They are obviously trying it on and more fool you if you fall for it!

If the collision damage waver has been paid then you are in the clear and it becomes an insurance payout !

That's why you pay insurance,









Gerry

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
16/08/2011 22:25

When our friend got to the police station, the car hire owner was there and the police said pay up or we arrest you and take you to court

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
16/08/2011 22:30

Nice treatment

are they tourists?

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
16/08/2011 22:31

Yes, but won't be coming back

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
16/08/2011 22:33

Expensive holiday

sorry to hear that



name and shame the rental company

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
16/08/2011 22:39

Sorry, tried to name but the forum won't let me

philbailey


Joined: 17/01/2011
Posts: 3534

Message Posted:
16/08/2011 22:41

An advertiser on here then

Pipie


Joined: 05/01/2008
Posts: 5499

Message Posted:
16/08/2011 23:08

I think we should know the rental company why on earth can't you post the name ?

EricaJ


Joined: 19/04/2008
Posts: 18

Message Posted:
16/08/2011 23:18

Our friends hired a car from a company (sorry don't know the name) - and on the first day, they got a flat tyre. The company made them go out and buy a new one!!

The company we use comes and changes a tyre for you free of charge and all insurance is fully comp and sorted immediately with no problems! We had extensive damage in the golf-ball hailstorm of couple of years ago - car was completely covered in dents all over! Was told 'no problem' - and it really wasn't!! We have been using them for 8 years now and I can't recommend them enough! Am I allowed to name them?

keldanreb


Joined: 17/09/2009
Posts: 212

Message Posted:
16/08/2011 23:24

i hired a corsa,from sun renta car,nicosia,year before last.after leaving nicosia, i headed towards famigusta on the main road. i hit the central reservation ,flipped the car to the other side of the road,rolled over 5 times. ended up alive in hospital.cost...............£50 sunrentacar............70ytl ......fine for cleaning road.

sunrentacar were fantastic i might add,so were greenisland holidays,hospital for 4 days no charge,accident!

sunrentacar gave me another car for holiday,fantastic.

few nightmares,but hay ho.................

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
17/08/2011 05:28

pipie, I have put the name in the reply box but it will not post.

He is on the Karakum road, on the left and | think does some building work also

the cat


Joined: 22/06/2008
Posts: 71

Message Posted:
17/08/2011 05:54

Anybody know who this hire car company are ? give us a clue as we certainly will not be using them, we will also pass on the details to friends not to use them.

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
17/08/2011 06:11

Does it really make a difference if the police report wasn't made at the time?

The police (when it was reported the next morning) didn't even give one, just made him pay up

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
17/08/2011 06:53

curlywurly

Maybe it won't post simply because one-word posts are automatically sifted out as not allowed. Try putting in. 'The hire company is .......' and see if that works.

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
17/08/2011 07:45

The hire company is Karapasha & Son Ltd

IbrahimAbi


Joined: 24/10/2010
Posts: 245

Message Posted:
17/08/2011 08:50

Suitably named then 'Black general'

micklark


Joined: 18/06/2011
Posts: 75

Message Posted:
17/08/2011 09:04

Have you had somebody check out the rental agreement, it might be worth visiting an advocate to get it translated, this be the trouble with plenty of the smaller hire company's there contracts are too ambiguous, like some of the builders ha ha



If they paid for collision damage waiver then they should be covered

Pipie


Joined: 05/01/2008
Posts: 5499

Message Posted:
17/08/2011 10:03

Thanks for naming !! all should double check when renting exactly what is covered.

Troodo


Joined: 12/06/2008
Posts: 1002

Message Posted:
17/08/2011 10:55

Mustafa Karapasha, is well known in the area as a person to note. This worthy gentleman has a reputation for many things . . . including his interest in antiquities. Sorry to hear of your problem, the local police are somewhat behind in their training and I am sure that as an upright member of our society Mustafa Karapasha makes the odd donation to improve the situation. He also is the owner of LIASONS and MAMAMIAS and is involved in a number of other businesses, if that is of interest.

Please note, there are two brothers in the area named Karapasha and they are as different as chalk and cheese, so in fairness do not get them muddled.

Offshore1


Joined: 18/05/2009
Posts: 26

Message Posted:
17/08/2011 11:30

I've rented cars from Kemal Karpasha on and off since 1994. Luckily I've never had need to test what his comprehensive insurance actually covers. The rental agreement is a standard generic North Cyprus form which details the excess payable. Perhaps the small print includes a get out for self inflicted damage in which no other vehicle was invloved? Kemal is now semi retired and the business in Karakum is run by his son Fahri. I have also known Mustapha over the years and was not aware he has any involvment in the rental business.

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
17/08/2011 13:20

It is Kemal Karapasha with the rental cars.

In fairness if he was heading for the police station yesterday morning, why did he not ask my friend to go with him and get it sorted, but no, he made his own way there for my friend to be greeted with a pay up or else situation and still no police report issued.

It stinks

Enchanted


Joined: 20/07/2008
Posts: 159

Message Posted:
17/08/2011 15:38

Back to the top

birdman



Joined: 20/09/2010
Posts: 690

Message Posted:
17/08/2011 22:48

My suspicion is that although the insurance money has been paid to the car hire company, that money has been pocketed along with the car hire money and nothing was forwarded to ANY insurance company. Therefore I believe the car was NOT insured, hence the car hire company are trying to get their car repairs paid for by the person who hired the car.

On what grounds could the police arrest the driver as it is a civil matter between the Hirer and the Car hire company .?

It is also pointless asking the car-hire company to produce the insurance document as they can get one produced and back dated by any unscrupulous Insurance company !



Personally I'd have gone to prison rather than pay out any extra money !



Gerry

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
18/08/2011 14:58

After meeting with Kemal Karapasha today I must apologise un-reservably because it does state on his contract that the vehicle must not be moved and that the police must be notified and a report issued.

Kemal did produce the insurance document for us to see so in the future we must all read the small print and please remember even if there are no other vehicles involved it must still be reported immediately.

I apologise to Kemal Karapasha and his son for any bad feeling this posting may have caused. they have turned out to be very fair and did not charge my friends the excess which they were perfectly entitled to do.

Enchanted


Joined: 20/07/2008
Posts: 159

Message Posted:
18/08/2011 17:35

Back to the top

Hector


Joined: 26/08/2008
Posts: 2352

Message Posted:
18/08/2011 19:35

"they have turned out to be very fair and did not charge my friends the excess which they were perfectly entitled to do."



I'm confused. Did your friend have to pay the 1800 ytl or not?

curlywurly


Joined: 04/10/2009
Posts: 40

Message Posted:
18/08/2011 20:10

No, he didn't have to pay the 1800 tl

Enchanted


Joined: 20/07/2008
Posts: 159

Message Posted:
18/08/2011 21:16

So what was all the fuss about? How easy it is to damage a buisiness by posting inaccurate imformation.

Funny how ones car manages to wander off the road when the driver has been out for the evening!

Perhaps I should damage his reputaion by suggesting he had been drinking!

birdman



Joined: 20/09/2010
Posts: 690

Message Posted:
18/08/2011 21:54

I too must make apologies for making insinuations, albeit based on the "Facts as reported"







Gerry

keldanreb


Joined: 17/09/2009
Posts: 212

Message Posted:
18/08/2011 22:25

solution.....................sunrenta car

padisha


Joined: 09/07/2011
Posts: 131

Message Posted:
18/08/2011 23:20

İ have had many dealings with Kemal Karapasha and his son Fahri for the last 10 years. Their firm is totally trustworthy, they go beyond what has been requested should their clients decide to change their minds. Genuine Turkish Cypriots. There must have been a misunderstading with the Karapasha name. İt cannot be Kemal.



Kemal and his firm have a reputation second to none.



Padisha

Enchanted


Joined: 20/07/2008
Posts: 159

Message Posted:
19/08/2011 08:49

Treat Kemal and his family with respect and you will always be looked after.

hodgeliz


Joined: 16/10/2010
Posts: 278

Message Posted:
19/08/2011 09:08

Typical of what goes on on these forums, how easy it is for people to make unfounded statements and damage peoples credability

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
19/08/2011 09:23

Yes but is it the adverse publicity on here that made them change their stance?

Why were the police threatening?

Was the 1800TL never asked for?

Enchanted


Joined: 20/07/2008
Posts: 159

Message Posted:
19/08/2011 15:47

Groucho

Nobody said the Police where threatening! Kemal produced the insurarance documentation for inspection.

Anybody who hires a car in any country need to make sure they understand what their insurance covers. The more you pay, the better that cover is. By the way, no cover will protect you from drink driving.

Pippie


Joined: 02/12/2009
Posts: 1288

Message Posted:
19/08/2011 16:58

Take a step back for a minute. This forum is here to allow people to air their views and often frustrations, as well as reporting good news and helping to promote businesses and events etc.



Curlywurly and his friend was obviously very frustrated by what happened and felt the need to air that frustration, thinking that it would alert anyone else who was hiring a car to beware. Believe me I know how that feels sometime. Sometimes it helps to write down what has happened and to take note of responses, it gives you chance to take stock and look at the situation in more detail.



Hats off to curlywurly, as the situation unfolded they withdrew their allegations.



One thing that it does highlight though is the need to read the whole thread and particularly the entries from the poster to make sure you're up to date with what's happening. Don't just read the first few comments and make your decision about a person or business from that.



Still, it was something to argue about!!

Enchanted


Joined: 20/07/2008
Posts: 159

Message Posted:
19/08/2011 18:42

Sorry to harp on pippie



But well over 600 people have viewed this posting and I wonder how much damage has been caused to Kemal's business?



Having a moan is one think,.......but naming is another, and maybe be considered slander in a Court of law



There I rest my case

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
19/08/2011 20:12

Groucho msg38



The people who hired the vehical WERE liable for the damage, because they did not do what it said in the rental agreement they should do and is law here in the TRNC if a claim is to be made.



That the renter was able to sort all this out despite the fact that the people who hired the car had not done what they should have done, according to the agreement itself and TRNC law, following their accident AND waived the excess fee as well, speaks well of them.



That you Groucho suggest that they might have only done this because of the publicity here, is just yet more malicious speculation as far as I can see. Has this persons busniess and reputation not already been unfairly damaged enough, that you add more insult ot the orignal injury THEY have suffered with this thread ?

Groucho



Joined: 26/04/2008
Posts: 7993

Message Posted:
19/08/2011 23:05

Enchanted



This is what the poster said "the police said pay up or we arrest you and take you to court"... sounds pretty threatening to me. If this was not done to intimidate what was the purpose?



Erolz



I'm only asking questions. It does seem odd to me that the demand is made and then all of a sudden the demand is withdrawn.