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Help with printer problem

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2Labs


Joined: 01/07/2010
Posts: 198

Message Posted:
22/09/2011 21:59

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Message 1 of 3 in Discussion

Hi,



Can anyone help?. My printer has stopped printing, in black ink only. I have changed all four ink cartridges and, if documents are in colour,it will print, but none of the black text will print.



Appreciate suggestions, or anyone who can repair.



Regards,



Stu.



kbasat



Joined: 28/07/2011
Posts: 481

Message Posted:
22/09/2011 22:06

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Message 2 of 3 in Discussion

whats the make/model of the printer. If the printing heads are not on the cartridge(like HP) and they are on the printer, it is possible that dry ink has clogged the ink heads. Some printers have software to help open them up, for others, using some alcohol might do the trick, in either case, if you can find a professional look into it, let them handle the job.



K.



2Labs


Joined: 01/07/2010
Posts: 198

Message Posted:
22/09/2011 22:12

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Message 3 of 3 in Discussion

Thanks kbasat,



Its an Epson stylus SX515SW. AsI said I have changed all ink cartridges and run head cleaning etc several times. I'm a complete technophobe and if you can recommend anyone I will be grateful.



Cheers



Stu.



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