Pegasus failed to deliver yet again!

diggy


Joined: 07/08/2007
Posts: 41

Message Posted:
02/10/2011 19:20

It appears it is a waste of time pre booking extra leg room seats with pegasus, no matter how long before you book them. This was even confirmed today by the check in staff at Ercan. Every time we fly with Pegaus (which will have been 4 times this year via Ercan) we pre book extra legrom seats. On two of these occasions on our return flight from Ercan to Stansted we have been told that the seats have been re booked at Istanbul and are no longer available to us (computer problem!) same thing happened last year and the year before. What is the point of offerring a pre booking service that they are not willing to stand by. Shame they let themselves down, it is obvious that more competition is needed then the service may improve.

0maintenance


Joined: 22/09/2010
Posts: 2179

Message Posted:
02/10/2011 19:26

why am i not



http://www.youtube.com/watch?v=clDyz_ENnvk



ed

cooper


Joined: 23/10/2007
Posts: 3386

Message Posted:
02/10/2011 19:28

I know it is of little consolation but if you keep your slip from your ticket issued on your return journey and contact Pegasus you should receive a refund.

tomsteel


Joined: 22/06/2009
Posts: 482

Message Posted:
02/10/2011 19:30

Diggy. Voice the complaint to the MD of Pegasus, as this appears to be an operating problem of long-standing. Being a 'stumpy - 172cms', extra leg room is not a high priority for me, being much more interested in price/times/airports etc. Whatever, I doubt your concern will be resolved on C44 Forum - IMHO.

dannyr


Joined: 28/03/2011
Posts: 15

Message Posted:
02/10/2011 20:44

we had the same issue in june this year, no pre booked seats but after going to peg counter in ercan the refund was put on to our credit card.

joandjelly


Joined: 24/02/2008
Posts: 2953

Message Posted:
03/10/2011 19:04

We recently booked seats with Green Island Holidays (usually do it online but Pegasus were £100 more expensive than GI) and phoned them to pre-book exit seats (hubby 6'5). They told me that whilst they were happy to take my money, Pegasus do not honour these bookings and that they have been having problems all Summer. He also went on to say that it was taking them 3 months to get refunds for their customers. The advice was to get to Stansted really early (which we did) but unfortunately all the exit seats were gone. I am only glad that I am vertically challenged and therefore it is not a problem for me. Hubby not happy however!

cypbb


Joined: 23/09/2011
Posts: 61

Message Posted:
03/10/2011 19:43

I flew with Pegasus once and that was enough, crap service, like the TRNC they want your money but not you....now i fly with Monarch i always get the service i paid for and yes that includes extra leg room...just a shame that i have to fly from Larnaca..



Im affraid if i paid for the leg room from Stansted i would demand that seat and let the person from Istanbul suffer as its only one hour...

davedee



Joined: 01/12/2008
Posts: 479

Message Posted:
03/10/2011 20:01

I have only once had this problem, refused to move from check in until sorted, so let them be disappointed in Istanbul !! It worked.

smoggyjim


Joined: 21/07/2007
Posts: 214

Message Posted:
04/10/2011 06:20

Also had this problem 3 times this year will not book seats again

Hippo


Joined: 02/02/2007
Posts: 2070

Message Posted:
04/10/2011 07:08

Ill tel you better one than that, got on in Istanbul our booking slips gave us two seats together, when we got on the plane one of the cabin staff was in one of the seats obviously in deep conversation with her friend.



With a cursory back handed wave we motioned one of us to find another seat.



With a cursory wave of a well known British gesture I replied.



Then another of the cabin staff came over and said its only till Cyprus, yes i said so it wont be long for her to wait to chat.



We won, but really who are they running that service for?

diggy


Joined: 07/08/2007
Posts: 41

Message Posted:
29/10/2011 17:14

Well still no refund from Pegasus and it's been ove r4 weeks now . Phoned them on a couple of ocasions and they are still looking into it.

kaiserphil


Joined: 14/12/2008
Posts: 1096

Message Posted:
29/10/2011 17:45

Four weeks? We have been waiting and chasing since February!

bondi


Joined: 12/07/2007
Posts: 116

Message Posted:
29/10/2011 18:11

27th October - our horror story started with the check in desk at Ercan, having booked a return flight through Green Island Holidays in UK, the flight out no problem, however, when it came to return at Ercan check in we were not on the passenger list - looking at our documentation we were advised to go to the Pegasus kiosk at the airport, again Pegasus couldnt find us on the list - comments such as green island have not forwarded your names for this flight. All in all we had to pay over the equivalent of £800 for two of us to get back to Stansted. There was no option they wouldnt honour the Green Island documentation.



UK Green island visited yesterday - they have taken copies of the documentation and said we would get a refund. I think it best that if you do have a return flight ticket it may be best to double check via green island to verify that you are on the flight list. I think its going to be a blame game here from Pegasus to green island and back again.