Computer, any advice please

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
19/10/2011 10:18

A couple of weeks ago there was a thread on how to get rid of unwanted programmes from your computer that are causing problems. I thought I`d put it in favourites but cannot find it. ie. I installed PC Cleaners which was supposed to be free.Silly thing to do I know. Then found out I had to pay for it and it was causing my computer to lock up. I uninstalled it and it disappeared. However, the next day after booting up it appeared on my screen again and I cannot get rid of it. There`s no uninstall. I am having major problems with computer, slowing down amongst other things. How do I get rid of it. I have Windows XP. Any advice appreciated.

how188


Joined: 10/07/2010
Posts: 158

Message Posted:
19/10/2011 10:41

Contact a guy called Aiden, 0533 8449298 PC man he cleaned and reinstalled loads of bits for me. Not too expensive either.

passionflower


Joined: 20/09/2011
Posts: 168

Message Posted:
19/10/2011 10:59

do a system restore to a tme prior to installing pc cleaners start>programs>Accessories >System Tools>System Restore >select restore my computer to an earlier time> select date , this should work and csn be undone if need be.

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
19/10/2011 11:25

Thanks Passionflower, I did try that but it took something else off. Will try again though. Message 1 if all else fails we will ring Aiden - thanks

Biker



Joined: 11/01/2008
Posts: 396

Message Posted:
19/10/2011 12:02

Selective clean up can take sometime and needs good knowledge.



I could help with this if you want. My number is 0533 8774266

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
19/10/2011 12:04

On windows the way to remove installed programs is from start - control panel - programs and features



from here you should see a list of all currently installed programms and have the option to uninstall them.

Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
19/10/2011 12:32

Message 4

System restore is the best way to go but I understand that the one you used was too old.

The lesson is to ALWAYS take a system back-up BEFORE you install new software or make any significant changes to your PC. That way you can confidently restore to imediately before the problem.

I know I'm not being helpful in your present situation buy hopefully others will read and learn. I suspect many do not even know that you can do this.

ataturk


Joined: 09/09/2008
Posts: 712

Message Posted:
19/10/2011 15:53

System restore wont work with malware what you need to do is download a program called malwarebytes its free version is sufficient and run this it will clean up any malware you have on your pc

Whistler


Joined: 28/07/2008
Posts: 1332

Message Posted:
19/10/2011 18:02

Thanks everyone for your very helpful advice. I have been out all day but will try some of your suggestions. Watch this space.