NETHOUSE: I'm off line again, second time today

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
26/10/2011 18:55

Anyone else in the Yesiltepe/Alsancak area having problems with the Nethouse Networks internet connection today?



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DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
26/10/2011 19:21

The problem must be bigger than my area. No replies here yet and got a text message from Rev W. in Karşiyaka. Same problem. I find it difficult to write positive about NN. Too much downtime lately.



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DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
26/10/2011 19:44

Why does Nethouse Networks never bother to give an explanation about downtime..?! And when something goes wrong at night - why do we always have to wait till 9+ am before the problem gets fixed?

LooseBoots



Joined: 08/02/2009
Posts: 1258

Message Posted:
26/10/2011 19:46

Ours went earlier tonight.In Catalkoy

Navek



Joined: 01/06/2008
Posts: 2656

Message Posted:
26/10/2011 19:53

Been offline in Esentepe too :-(

Navek

lilyross


Joined: 24/03/2007
Posts: 137

Message Posted:
26/10/2011 20:34

mine has been rubbish all week with nethouse !...karsiyaka

jock1



Joined: 06/01/2008
Posts: 3786

Message Posted:
26/10/2011 20:40

its becoming a pain in the butt ...far to often this is happening without any explanation.

jock1



Joined: 06/01/2008
Posts: 3786

Message Posted:
26/10/2011 20:40

rephrase that when you do call, you get ...problem.

Nethouse


Joined: 25/09/2010
Posts: 34

Message Posted:
26/10/2011 20:43

the problem was because of the power cut at the telecom

sorry for the inconvenience

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
26/10/2011 20:46

@ msg 9, Nethouse: Thank you for your answer.

However this question (msg 3) remains: "When something goes wrong with the connection at night - why do we always have to wait till 9+ am before the problem gets fixed?"

wynyardman



Joined: 15/12/2007
Posts: 4580

Message Posted:
26/10/2011 20:47

I'm off line for the second time today"



There is a GOD!



wyn

Clarissa2


Joined: 12/06/2009
Posts: 1476

Message Posted:
26/10/2011 20:50

Re: Msg10,



Because they need their beauty sleep too!

Nethouse


Joined: 25/09/2010
Posts: 34

Message Posted:
26/10/2011 20:57

Re: Msg 10



our Support line works till 02:00am , if your problem needs to be fixed on site , yes you have to wait.

jock1



Joined: 06/01/2008
Posts: 3786

Message Posted:
26/10/2011 21:04

i called many times tonight..never got through once...i think with the amount of times i have been cut of i am entitled to a free month.

I aint kidding i once made the mistake of paying my bill early and was cut on the following month on the day that i paid the bill earlier.

I honestly believe with the amount of times i am offline i should have a free month !!!!

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
26/10/2011 21:09

@ msg 13, Nethouse: I understand of course that you do not fix problems on site at night.

I'm talking about the times that my Internet connection is gone when I wake up and I* have to wait till 9+ am until the connection is back again.

I pay for a full year and expect that Nethouse N has someone to monitor the connection 24/7, which includes the night. This is done in other countries also and often by technical people who check the connection at home - and do something adequate when it goes wrong. NN customers shouldn't have to wait till your technicians have finished their breakfast and Turkish coffee.



* I suppose this goes for other NN customers also.

GinaC


Joined: 26/11/2010
Posts: 372

Message Posted:
26/10/2011 21:11

If there was a power cut at Turk Telecom would it not affect all companies that provide internet connections. My 3G did not go off and my friend in Lapta who is with extend and my brother in Alsancak who is with MultiMax have had no problems today.

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
27/10/2011 08:23

Very disappointing that Nethouse N did not bother yet to reply to posts 15 AND 16.

Krin52


Joined: 25/08/2008
Posts: 419

Message Posted:
27/10/2011 09:04

Digital Supreme had a fire a couple of days ago that completely melted their cables to slag. Not only did they tell us upfront what the problem was, Adel and his team worked THROUGH the night to fix it!

After expecting to be down for 2 or 3 days, we were most pleasantly surprised to be back online at 9am the following morning!

Full marks to them!

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
27/10/2011 11:19

Nethouse, if your coffee is finished..?! It's now 11 am.

Pairika


Joined: 07/09/2011
Posts: 10

Message Posted:
27/10/2011 18:21

@ msg 18 / I dont get the point, what is the relation between NH and the problem that Digital S. had?

DutchCrusader



Joined: 19/05/2008
Posts: 11281

Message Posted:
27/10/2011 19:41

Nethouse, it's now 7.40 pm. Msg 17. Answers, please.