SKYPE Question ---------

Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
25/11/2011 13:11

I had deposited £20 in my Skype account for occasional calls to landlines/mobiles but in fact I didn't use much of it. Now I look and they have taken the remaining £19 odd because I didn't use it.

My question is: if I deposit some more will they return the original balance (as Turkvcell do if you don't use your mobile)?

That said I think it is a bloody cheek to just take money in such a way, although I admit that if I had read the terms and conditions I would have expected it.

spider


Joined: 03/01/2009
Posts: 5527

Message Posted:
25/11/2011 13:14

Maybe contact them ? I have never had problems putting credit on and I love the fact that its standing order and once down to £2 they add another £10



And the skype is working fine now







Spider,X

gooligan


Joined: 30/01/2007
Posts: 1591

Message Posted:
25/11/2011 13:21

They should have emailed you to let you know to the expiry date was looming then you could have sent a text to someone.You can kiss goodbye to the £19 unless you are prepared to argue to the toss with them.

Tonyta


Joined: 11/06/2011
Posts: 122

Message Posted:
25/11/2011 15:28

In my experience skype give many warnings of an account closure. They also state how one can keep the account live, ie by just using it. If you did not receive such warnings they may re open your account with the full value remaining.

tonykyte


Joined: 19/04/2008
Posts: 270

Message Posted:
25/11/2011 16:04

Sounds like you paid into the 12 months unlimited calls to any UK landline offer, if so no refunds apply if you do not use often.

Jovial_John


Joined: 31/01/2009
Posts: 1024

Message Posted:
25/11/2011 16:10

The account is still open but the money has gone.

pc4854


Joined: 23/08/2009
Posts: 243

Message Posted:
25/11/2011 17:22

Why not go into your Skype Account and there you should find the information as to your 'missing' cash. I don't think you could have purchased an unlimited deal as they are over £30 but if you look into you 'Calls Made' you may find the answer. In my case someone infiltrated my account and I lost only a few pounds, when they rang the rest of the world. I don't think Skype have a policy of closing an account if not used often, I have unlimited Europe and my balance remains constant for the whole year. Anyway have a look, you may find the answer. Good Luck

Giles


Joined: 16/08/2011
Posts: 256

Message Posted:
25/11/2011 17:58

I have had the same £ balance for years. I have a package that includes unlimited calls to UK landlines and a SkypeIn number for £2.24 pcm. I keep a few quid on account in case I need to call a mobile....Never do!