STORMAX in Karaoglanoglu, bad customer care

metin


Joined: 08/09/2008
Posts: 1588

Message Posted:
25/11/2011 15:28

I bought a pack of 25 CDR's from Stormax a few weeks back. I went to use them today, only to find it must have been a bad batch, (as not one of them would work).



Took them back to the store, (I was after an exchange, not money back), and was told no receipt, no exchange. I would not normally keep receipts for anything that small......so asked to see the manager to explain. Girl behind the till went to find her, she was in the store but refused to come and speak with me !!



I was angry to say the least, and I won't be going back there. Even 'Mr Pound' will exchange faulty goods without a receipt. Whatever happened to, 'the customer is aways right' ????

The name of the CDR's is T.tec. Do not buy them from there . I will stick now to 'Mr Pound' or the supermarkets.

Also, I feel I have to add that the girl behind the till had exchanged a kettle the day before for a customer, without the receipt !!!! She told me that herself.

It was the manager who said no.

That to me is bad custom

Earlybird


Joined: 28/04/2009
Posts: 816

Message Posted:
25/11/2011 15:39

Sounds as though they sell a few faulty goods, a lady in front of me a week ago was returning a deep fat fryer!



I have never heard that phrase "the customer is always right" in North Cyprus. EXCEPT Ileli.

metin


Joined: 08/09/2008
Posts: 1588

Message Posted:
25/11/2011 15:43

Did she manage to change it, do you know ????

Earlybird


Joined: 28/04/2009
Posts: 816

Message Posted:
25/11/2011 15:51

Yes, she did, which was why I was standing in the queue for so long, they even checked out the new one they were giving her BUT I didn't notice whether she had a receipt or not. Sorry.

metin


Joined: 08/09/2008
Posts: 1588

Message Posted:
25/11/2011 16:12

Thanks, perhaps they have just got fed up with changing so many items , they have had to put a stop on it !!!!



Anyone heres one customer who's not going back !!

metin


Joined: 08/09/2008
Posts: 1588

Message Posted:
25/11/2011 17:24

Should read 'anyway' lol

AlsancakJack



Joined: 14/08/2008
Posts: 5762

Message Posted:
25/11/2011 17:33

I have never had any problems with Stormax as some of my past postings and indeed others have verified. I would hasten to add the Manager is male and if you dealt with a female then she was the assistant manager.

I will continue to shop there as I have received nothing else but good service.

AJ

yrret


Joined: 17/08/2010
Posts: 761

Message Posted:
25/11/2011 17:39

I concur with AJ, had a faulty garden chair at the start of the summer, was changed without question, no receipt shown, always had good service on the few times I have shopped there.

elko2



Joined: 24/07/2007
Posts: 4400

Message Posted:
25/11/2011 17:59

Let us be fair. If you buy something from a shop that is not readily available elsewhere, I expect them to change a faulty item without a receipt but if the item is easily available elsewhere, then a receipt is a necessity. I have no idea about this particular item.

ismet

jenfarrall


Joined: 21/09/2008
Posts: 297

Message Posted:
25/11/2011 18:10

Dawn,sorry you had a bad experience with Stormax,i have to say we have only ever had excellent service from them,I also believe the manager is male,maybe you should call in again and ask to speak with him?

metin


Joined: 08/09/2008
Posts: 1588

Message Posted:
25/11/2011 19:21

Will pop in again and track down the male manager, was lead to believe it was a manageress who wouldn't speak to me.

stevie-d



Joined: 13/07/2007
Posts: 1420

Message Posted:
25/11/2011 20:02

I took back a faulty chair at the begining of November, which was purchsed in June, they changed it no problem.



stevie-d