BBC iPlayer - Help with upgrade needed

scoobydoo


Joined: 10/11/2008
Posts: 2434

Message Posted:
28/11/2011 19:26

I was prompted by the BBC to upgrade BBC iPlayer so I did but now I have a problem downloading any programmes, in fact it won't let me at all.



For example, I was looking to download the Frozen Planet, so a list of programmes is there but if I click on the download arrow, it says 'block' just above it.



Then if I go into the individual page of one of the programmes and click on download, I have 'Download Options' so I click on 'for iPlayer', the programme then appears on the iPlayer Desktop but does not actually download.



I can watch the programme as long as I don't want to download it.



Hope all that makes some sense to someone!



Any ideas what I should be doing?



Sue

erolz


Joined: 17/11/2008
Posts: 3456

Message Posted:
28/11/2011 19:36

as a work round you could just download the windows media player version of the program rather than the iplayer version and see if that works.



to fix the actual problem, a starting point would be to unistall bbc iplayer desktop and adobe air, from control panel / add remove programs and then reinstall iplayer again and see if that sorts the problem out.

scoobydoo


Joined: 10/11/2008
Posts: 2434

Message Posted:
28/11/2011 19:53

Thanks Erolz, will give it a whirl!

AndyR



Joined: 23/04/2009
Posts: 317

Message Posted:
28/11/2011 20:02

Erolz advice is excellent but I'd add one thing, The IPlayer can leave some settings in the Windows Registry when uninstalled. This is effectively a database (or collection) of settings that control how software runs in the Windows environment.

It would be good practice to 'clean' the registry after uninstalling and before reinstalling the IPlayer. There's a good (and free) registry cleaner available here .....

http://www.softpedia.com/progDownload/Wise-Registry-Cleaner-Download-60566.html

I'm sure Erolz could also recommend a good alternative.

scoobydoo


Joined: 10/11/2008
Posts: 2434

Message Posted:
28/11/2011 20:59

Thankyou Erolz, my BBC iPlayer is now downloading as it should.



AndyR, I had already re installed by the time I saw your msg but all is working at the mo so I will leave well alone but if I have ant further problems I will take your advice, thankyou.

AndyR



Joined: 23/04/2009
Posts: 317

Message Posted:
28/11/2011 21:26

Quite right scoobydoo, if it aint broken, don't fix it!

LooseBoots



Joined: 08/02/2009
Posts: 1258

Message Posted:
29/11/2011 09:01

Unless it is just me but the free download appears to be another of those that identifies loads of items that should be cleaned . Then when you ask it to clean , says you have to register and wants to charge you 29.00 euro`s for the priveledge.

LooseBoots



Joined: 08/02/2009
Posts: 1258

Message Posted:
29/11/2011 09:19

Also with mine, un-installed I player and air, then re -installed but nothing works on the i player desktop or downloading to i player.Simply a message that all my programmes have expired or deleted.



BUT when I have the option to download to windows media......then it downloads..............??????



If it doesn`t have the option for windows media I can`t download although when I had problems recording an episode of Merlin I used UKNOVA to download.