eXtend Broadband - Double your Bandwidth

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
06/02/2012 12:36

eXtend are now giving you double your bandwidth on all renewals and new installations.



This offer ends 10th March 2012



Pay for half a meg and get 1 meg

Pay for 1 meg and get 2 meg

Pay for 2 meg and get 4 meg

ALSO - Pay for 1 year and they will double your speed AND give you 3 months extra



For more details contact -

Gwyn

Agent for eXtend

7 days a week support

0533 869 4371

It doesn't cost you anymore



Package 1 Month 3 Months 12 Months

256Kbit 49 tl 139 tl 449 tl

512Kbit 50 tl 145 tl 525 tl

1024Kbit 70 tl 200 tl 725 tl

2048Kbit 90 tl 255 tl 895 tl

4096Kbit 135 tl 385 tl 1399 tl



New customers - 95 tl installation charge or FREE if you pay for the year and get 3 months FREE and DOUBLE your speed!!

david9


Joined: 09/09/2008
Posts: 358

Message Posted:
06/02/2012 14:41

Hello Gwyn



What about existing customers? Have been with them for almost 5 years now and we have had our problems with them as you know. There are good alternatives out there now to Extend.

reyntj


Joined: 26/01/2011
Posts: 229

Message Posted:
06/02/2012 15:05

hi am currently living in caesar resort in iskele i pay 85 tl for a monthly card which allows me to logon to comtech via a lan connection it is for unlimited use.but the connection is very slow in the afternoon -what can you offer which would compete with this

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
06/02/2012 15:28

Hi david9, it applies to all customers but you would have to pay before 10th March and it would be added onto your existing expiry date

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
06/02/2012 15:28

reyntj, eXtend do cover the Iskele area so you will be able to benefit from their offer

Aljanyoung


Joined: 27/06/2007
Posts: 78

Message Posted:
06/02/2012 15:40

Hi Gwynn,

We paid in November and got the 3 months extra added to our year's subscription. I would be interested in increasing our bandwidth, is it done automatically for those who have renewed previously or is there and extra charge?

regards

Alastair Young

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
06/02/2012 15:52

Hi Alastair, unfortunately this is a new offer. If you wanted to benefit from it you would have to pay 1 month, 3 months etc before the 10th March to double your speed for those months.



By the way, on 21st January eXtend gave all their customers 7 days on to everyone's accounts to cover the downtime due to the strikes by Kibtek and Telecom.

reyntj


Joined: 26/01/2011
Posts: 229

Message Posted:
06/02/2012 15:53

ok so if i pay for the year i get 15 months plus free installation if i go for the 2048 that gets upgraded to 4095 at a cost of 895 tl is that correct if i move apartment can the contract come with me?

joe45


Joined: 06/02/2012
Posts: 4

Message Posted:
06/02/2012 16:00

That's what we need man, thanks.

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
06/02/2012 16:36

Reyntj, yes that is correct

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
06/02/2012 18:08

Hi Alastair, I have just checked your account on the eXtend database. Your account expires on the 10th May 2013. To upgrade to 1 meg (1024) would be 254 tl to your expiry date.



Gwyn

0533 869 4371

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
07/02/2012 09:47

Any existing customers who want to know the cost to upgrade their eXtend accounts to the end of their expiry dates please phone me on 0533 869 4371 and I can let you know. It's cheaper than you think.

Gwyn

reyntj


Joined: 26/01/2011
Posts: 229

Message Posted:
07/02/2012 14:53

message to extend agent -arent you reading the posts people say disaster !

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
07/02/2012 15:20

reyntj - all of the customers who deal with me are usually happy with the service. They can phone me 7 days a week and I can usually diagnose what the problem is and if they need a service call, I arrange it for the next day normally and let eXtend know. I have been an agent now for 4 years. It's all about good line of sight to base stations.

Gwyn - 0533 869 4371

Tango1


Joined: 19/02/2011
Posts: 1151

Message Posted:
07/02/2012 15:26

G, bearing in mind that I only pay 3 months in advance and don't down load music, videos etc, would it really benefit me in increasing the bandwidth. We do have VPN downloaded and watch that on occasions but not often.



Tango1

DesiH


Joined: 24/03/2009
Posts: 152

Message Posted:
07/02/2012 15:34

Extend service was dreadful. Nethouse was better but I changed to Multimax, very good service and I am now getting what I am paying for. My advice AVOID Extend.

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
07/02/2012 22:20

Tango1, if you use a VPN for streaming then doubling your bandwidth is beneficial. Gwyn

juliamoons



Joined: 14/05/2009
Posts: 849

Message Posted:
08/02/2012 01:57

msg16 same here I was paying for 2mbs but on speed tests was only ever getting a quarter of that, even Skype was cr*p. I changed to Multimax and am getting over twice what I am paying for.

Brinsley


Joined: 04/04/2009
Posts: 6858

Message Posted:
08/02/2012 02:07

Extend would do better in their customer service department by answering and confirming sent email instructions to them. Hello?!



Richard

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
08/02/2012 09:51

Richard, if you use me as your agent I can sort your problems out. It doesn't cost you anymore. We answer the phone 7 days a week and have done for 8 years now.

Gwyn

0533 869 4371

magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
08/02/2012 17:10

To be fair we have used extend now for 6 months with just a few minor issues.



These were delt with quickly even on a Sunday.



Gwyn has always been there to deal with any issues.



Cheers



Art.

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
08/02/2012 17:49

Thankyou Art, it is much appreciated. We do work hard to keep our customers happy and make sure that their internet is on as much as possible. Sometimes it is out of our control. Using us as an agent makes it quicker to get things sorted as we deal with the main man at eXtend. If you need a service call, I book it in for you and you are speaking to a brit that speaks your language.

Gwyn 0533 869 4371

stockiefan


Joined: 04/05/2009
Posts: 574

Message Posted:
08/02/2012 18:19

I spoke with Gwyn this morning, very nice lady I might add. I may well stay with Extend if I do I will certainly order through Gwyn.

Giles


Joined: 16/08/2011
Posts: 256

Message Posted:
08/02/2012 18:43

I cannot for the life of me understand why anyone would take the chance of using Extend......Do you not remember how badly they treated their customers when they were closed down for illegal operations on the mountains?

There are plenty of proven providers (Multimax and Nethouse) why risk it?

ceg123


Joined: 20/04/2009
Posts: 405

Message Posted:
08/02/2012 18:50

I believe that Extend is not owned by the same people who had the 'illegal' problems. I am very happy with Extend.

Giles


Joined: 16/08/2011
Posts: 256

Message Posted:
08/02/2012 19:09

geg123. Glad you are satisfied with Extend, could you ask them if they are going to reimburse the customers they left high and dry?



Why risk it?

Giles


Joined: 16/08/2011
Posts: 256

Message Posted:
08/02/2012 19:10

BTW, their old dishes make quite a decent BBQ base!

spud50


Joined: 02/05/2008
Posts: 213

Message Posted:
08/02/2012 19:28

I have been with Extend for the past 2 years and have just renewed on the current offer for a 3rd year. I have always found Gwyn a real help on the odd occasion when I have needed to telephone.

Giles


Joined: 16/08/2011
Posts: 256

Message Posted:
08/02/2012 19:31

It's going to be the "washerman" syndrome all over again. Blast the site with "phoney" endorsements and hope no one notices that there are far better providers out there.



One born every minute!

stockiefan


Joined: 04/05/2009
Posts: 574

Message Posted:
08/02/2012 19:39

Giles,

Why would I post otherwise having been here almost 8yrs? Its probably not the best, but I am satisfied with what they provide, there maybe better providers but I stick with what I know.

Giles


Joined: 16/08/2011
Posts: 256

Message Posted:
08/02/2012 19:42

"having been here almost 8yrs? Its probably not the best" (Extend that is)



Very true, good comment Stockiefan!

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
08/02/2012 20:04

Spud50, thankyou. Gwyn

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
08/02/2012 20:06

Giles, when the basestation got closed down, which was out of eXtend's control, they reimbursed all the customers with a refund (I can vouch for that with the customers who always dealt through me)

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
08/02/2012 20:10

Giles, what has 'washerman' got to do with this thread? I am the agent for eXtend. My husband (washerman) and I have a legit business here and we offer customer support second to none whether it be with the internet or satellite tv. I look after the internet customers who are very happy with my service. Please don't ruin this thread. Gwyn

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
08/02/2012 20:27

ceg123, re message 25 - yes that is correct. Extend is now owned by a different Company to the one that had the base station on the mountain. But also at the time the base station was there it wasn't illegal and all the other ISP's used it.

Giles


Joined: 16/08/2011
Posts: 256

Message Posted:
08/02/2012 20:29

I was an extend customer, cut off, no compensation, no explanation. There are much better providers out there now. My point is.....Why risk Extend? It is a legitimate question.

Pippie


Joined: 02/12/2009
Posts: 1288

Message Posted:
08/02/2012 21:03

You're obviously very upset by the way you were treated Giles but you're arguing against people here who seem to have had a reasonable/decent service. It's unfortunate you had a bad experience.



I'm afraid I cannot complain either. I left Extend after my first year but then around 6mths later came back to them. I don't know whether I'm taking a risk but for me my prime concern is always price. They were the best at the time. Thankfully I haven't needed to call for any support so next year my decision whether to stay with them will again be solely dependent upon their prices.

magicart


Joined: 05/10/2008
Posts: 985

Message Posted:
08/02/2012 22:13

Giles,



Its really sad to read your criticism and I'm sorry you had a bad experience .



Please accept that those who have received good service are genuine and do not make things up.



Cheers



Art

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
09/02/2012 09:34

Well said Art. If Giles had have used me as his agent I have no doubt that he would have been recompensed at the time. The reason eXtend seemed to come off worse was they had far more customers than the other ISP's ie Nethouse etc so it was more public.

fiendishpaul


Joined: 18/05/2008
Posts: 1720

Message Posted:
09/02/2012 09:50

I have been with Extend for nearly 3 years and on the whole the service has been good. However, over the past 3-4 months the service has been very hit and miss. Slow speeds and lots of outages - nothing to do with the weather before anyone asks.



Multimax appear to be the way to go with faster speeds, lower prices and excellent customer service. Extend need to match or better this if they want to keep their customer base.

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
09/02/2012 11:49

Fiendishpaul, if you want to contact me I will see what I can do for you.

Gwyn

0533 869 4371

jim80


Joined: 01/03/2009
Posts: 41

Message Posted:
17/02/2012 10:24

Gwyn



Have sent you two e mail messages. Have they got through?



Jim

glw215


Joined: 02/04/2008
Posts: 178

Message Posted:
17/02/2012 10:35

I suffered Extend and their poor service for two years, terrible. Nethouse for one year, OK. Multimax two months now,Excellent. Paying for 4mb, at 9.00 this morning I was getting 14.3mb download. 5.3mb upload. Avoid EXTEND Multimax are the way to go, give them a try.

Cem_Extend


Joined: 18/02/2012
Posts: 28

Message Posted:
20/02/2012 12:10

Hi there,



Extend is a trademark. It's under a new ownership now - Aydogan Group.



What I suggest you do is to find out who owned the company during times of poor service



Aydogan Group owns many quality names such as - Fog TV, Hititbet, King's bowling,Kıbrıs İnsaat and many other international companies.



We currently serve the most prestigious companies in Cyprus.



The owner during the times of poor service was no other than Multimax owner



I though I should take time and respond.



If you would like to try us for free till you are satisfied- Please do contact us.



Thank you

jim80


Joined: 01/03/2009
Posts: 41

Message Posted:
20/02/2012 13:03

Is Gwyn on the same E mail address as extendagent or has it changed.

Cem_Extend


Joined: 18/02/2012
Posts: 28

Message Posted:
20/02/2012 13:13

Hi,



Please do contact us - and ask for Cem. We will be more than happy to conpansate you if it turns out to be any issues with our service.



We have a monitoring system that alerts us when there is an issue with our service.



Last 3 4 months the service should be much better since we upgraded our connetction to 4 times the speed.



Please do let us know if you are still experiencing any issues.



Thank you

cypbb


Joined: 23/09/2011
Posts: 61

Message Posted:
20/02/2012 14:35

Never mind doubling our bandwidth, my wife has been to the Extend office in Girne many times as she cannot connect...they say they will come up which i believe they did, not long after them sorting the problem it went again and now she is still still still waiting......a long standing customer gets treated in this way.....now she has to use a dongle...we have paid up to september for this terrible service...if you can help it would be much appreciated...

yrret


Joined: 17/08/2010
Posts: 761

Message Posted:
20/02/2012 14:36

Cem,

Are you the Cem that set up the internet business that used to be opposite Burger City? I believe it was Bormat?

Reason I ask is that when you were there (maybe still are) I came to see you to get connected, but our house was too close to your base station on the Lapta TV mast, so I had to use funily enough Extend.



You were highly reccomended when I saw you, and if you are now associated with Extend, I may have to speak to Gwyn about upgrading, and certainly continuing with Extend.



Yes, we have had the odd time of dissconection, everyone has, and there was the 5 days when there was allegedly a virus on the system, but overall we have had a good connection.



Only complaint, and you will hear this from many is, as with virtually all business' in NC........... "Customer service" - reply to emails please, and inform people (you have all our email address' I home) when service may be interupted etc, and inform people earlier of re-new of subscription.



Thanks

suehowlittle


Joined: 31/10/2010
Posts: 1202

Message Posted:
20/02/2012 15:08

I would be interested in seeing message 47 addressed? This is the sort of issue which puts off potential customers.



Seems to have gone ominously quiet.



Is the complaint being investigated?



I await the outcome with interest as just considering changing to get better bandwidth

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
20/02/2012 15:37

jim80, Sorry I haven't received your emails but you can email me on arrivalimited@gmail.com also as that is our business email address.



cypbb - contact me on 0533 869 4371 and I will try and sort out your problem



Gwyn

Agent for eXtend

8 years of 7 days a week excellent customer support

jim80


Joined: 01/03/2009
Posts: 41

Message Posted:
20/02/2012 18:16

Gwyn



Have resent to this address



Jim

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
20/02/2012 18:26

Thanks Jim, I have received your email. I will reply to you in the next 5 minutes. Gwyn

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
20/02/2012 23:28

I remember the bad old days, phone up extend, wait 30mins, get to speak to someone, explain the problem and get transferred to a voice-mail which was full. Now they are pro-active and customer oriented, why, because they are losing people in their droves to Multimax, speaks volumes.

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
21/02/2012 07:56

islandgirl, sorry but you are wrong there. eXtend's customer support started when I became and agent for them back in 2008. It was our suggestion to Kemal at the time that they need to look after their british customers. If customers didn't choose to use me as their agent it was their choice but the offer was there and it doesn't cost them anymore.

Gwyn 0533 869 4371

islandgirl


Joined: 12/09/2009
Posts: 302

Message Posted:
21/02/2012 10:14

No this is very definitely post Kemal so do not try to deflect. In fact the last debacle was the reason I jumped ship to Multimax.

Cem_Extend


Joined: 18/02/2012
Posts: 28

Message Posted:
21/02/2012 12:21

Hi cypbb,



first of all I do apologize for any inconveniece we may have caused you. I am sure you know how difficult it is to get things done properly in T.R.N.C. - well try employing people You will see it's even more difficult to manage people as the company grows. That's why we have implemented a CRM system that tracks issues closely with our customers and if the customer is not happy with our service and/or troubleshooting, it alerts us - the management.



As of today I don't see any notification regarding an unhappy customer.



I know it's a pain but please can you visit our office one more time and ask to speak with me please. I would like to personally attend to your issue.



We are here today because of you. Thank you for your support.



Kind Regards

Cem_Extend


Joined: 18/02/2012
Posts: 28

Message Posted:
21/02/2012 12:44

Hi Sally Anne,



First of all, thank you for your thoughts. But I would like to correct or add some insight to your thoughts.



We are customer oriented and pro-active, because me personally have worked as a IT consultant(Computer Engineer) in US for amost 15 years or so.I worked at companies like Motorola, Boeing, Lucent Technologies, Federal Investors and many more prestigious companies.And this is how we operated.Customer retention is a very high priority for us.



It took us amost a year to implement these systems as we took over legacy systems and poor management from past owners And please do google and find out who the owner was.



You have insight to only a small portion of our business - a few friend of yours might have switched to the other company.Yet you claim volumes I see my numbers evermorning and they are at an all time high If you doubt my honesty, please do stop by for cofee and I will share my reports with you.



History repeats itself.

Cem_Extend


Joined: 18/02/2012
Posts: 28

Message Posted:
21/02/2012 12:45

Hi Gwyn,



yes we have shaped our customer service with great help and suggestions from you.



Thank you much - again.

Cem_Extend


Joined: 18/02/2012
Posts: 28

Message Posted:
21/02/2012 13:11

hi Terry,



yes it's me How are you ?



So nice to hear from you. Yes you are so right about Customer Service.Believe me I have put many resources into Customer Service. Over the past 7 months or so, we have built a very strong Customer Care unit, upgraded the phone system, reengineered our software and hired 6 or 7 more employees just for Call Center.



We have some great projects on the way - all to make service better for our customers.



I am totally for competition. If the government would let us, belive me, service would be no less than in UK.We are trying our best with authorities that don't understand and appreciate technology.



When you contact Gwyn, please do let me know as well. I would like to personally make sure all goes well and you are very happy with the service.



It's makes me so very happy when I hear from people like yourself



Kind Regards,



Cem

cypbb


Joined: 23/09/2011
Posts: 61

Message Posted:
22/02/2012 11:41

Cem my wifes name is Reni, please call her 0533 866 1107 to arrange to sort the problem, as she is fed up with the amount of times she has been in the office and still not sorted, she has had to pay out for a dongle as she needs the internet, i would hope that you can give her some credit...



Thank you in advance

Cem_Extend


Joined: 18/02/2012
Posts: 28

Message Posted:
22/02/2012 12:39

Sure right away cypbb,



Thank you

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
22/02/2012 19:46

cypbb, after hearing your wife is Reni I think I know who you are. I believe that eXtend have phoned you today but just as an interim measure, try going direct in to your laptop and not through the router. Once in direct you will need to reboot the POE (little black box). You may find that the router could be the problem but not necessarily. Gwyn

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
22/02/2012 19:49

Alastair and Janette, an open apology from me regarding your visit today from eXtend that didn't happen. The engineer that was supposed to come to you was in hospital and the other team got behind on calls. Sorry only been informed of this now. They are definitely coming to you tomorrow. Gwyn

cypbb


Joined: 23/09/2011
Posts: 61

Message Posted:
24/02/2012 11:22

Cem, i understand that my wife had a call from your office thank you for this, she also had a call to say that they would be at our villa in 30 mins then after an hour or so waiting she then had a call to say that they were not coming.....and said that they would come at 10:00hrs this morning still didnt come, my wife had to call your office and ask whats happening, now they say they will be there 12:30-13:00hrs...please ensure this happens and this should never happen its not for the client to chase the business, its for the business to keep the client informed...its North Cyprus i hear you say but why not be a bit different to all the other businesses in North Cyprus lead from the front..?????

Cem_Extend


Joined: 18/02/2012
Posts: 28

Message Posted:
24/02/2012 12:54

Hi cypbb,



I just called Reni from my personal cell.I asked her to call me if this ever happens again.The team were trying to finish an important job and it took them longer than anticiated. I apologize for this. They are on your way now....



Thank you for your patience

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
24/02/2012 15:01

Regarding service calls that eXtend do. When the engineers arrive at a house they don't actually know how long they will be at that house. They will however, stay there until the job is finished and the customer has their internet back. Therefore, times are very hard to give. It is better if they say AM or PM to the customer. I hope you, as the customer understands. Myself and eXtend appreciate your support. Gwyn

cypbb


Joined: 23/09/2011
Posts: 61

Message Posted:
24/02/2012 17:16

Cem, i would like to thank you for your attention on this matter and now it has been resolved, i have to give and pleased to give credit where it is due.



I would hope that we will get some sort of compensation for down time?



Thank you again.

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
28/02/2012 12:43

DON'T FORGET - eXtend's special offer ends on the 10th March. To benefit from the offer and get 15 months for the price of 12 months and double the speed of your internet connection you need to arrange it before that date. If you want to know when your expiry date is please ring me.

Gwyn 0533 869 4371

Excellent Customer Service - 7 days a week.

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
06/03/2012 13:20

Only 4 days to go before the special offer ends. Lots of customers have gone for the offer and doubled their bandwidth. Gwyn 0533 869 4371

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
09/03/2012 16:17

Last day tomorrow to benefit from the offer. Pay for 1 meg and get 2 meg. Pay for 2 meg and get 4 meg. 2 meg is 895 tl for the year. 4 meg will be 1399 tl for the year after tomorrow whereas you can get it for 895 tl now and 15 months instead of 12. Gwyn 0533 869 4371

stockiefan


Joined: 04/05/2009
Posts: 574

Message Posted:
11/03/2012 12:19

Gwyn, nice to meet you Friday. I'm afraid i'm still only getting 1.3 meg maximum out of my 4 meg, as I said, I will replace my wiring Monday and move the router but its not looking good at present sorry!! Do Extend offer more than 4 meg please?

eXtendAgent


Joined: 02/02/2012
Posts: 99

Message Posted:
11/03/2012 16:22

Hi Stockiefan, no they don't do more than 4 but you don't need any more than 4 meg to watch live and catchup tv. There must be another issue as ours if fine here. Once you have sorted out your wiring etc please let me know. Gwyn